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reviews

I recently moved to the island and for some time was looking for a... used F150 but during covet they seem to be few and far between. We saw one on market place and drove from Nanoose to Campbell River. I met a young fellow, Brandon, just new to the sales department. He was and is still so helpful and I must say was a contributing factor in my selection and ultimate sale.I would recommend him and this dealer to anyoneread more
Mark Doucette
Mark Doucette
02:57 20 Oct 20
I recently moved to the island and for some time was looking for a... used F150 but during covet they seem to be few and far between. We saw one on market place and drove from Nanoose to Campbell River. I met a young fellow, Brandon, just new to the sales department. He was and is still so helpful and I must say was a contributing factor in my selection and ultimate sale.I would recommend him and this dealer to anyoneread more
Mark Doucette
Mark Doucette
02:57 20 Oct 20
Took my 17 Tacoma in for an oil change (as I bought the truck from a... ford dealer and carry my maintenance package through ford) Service was quick ! brought the truck home that night. In the morning found fresh oil on the ground investigated further found the filter was leaking. Steve Marshall team handled it with amazing customer service! Had the truck towed into the shop , given a courtesy vehicle for the day. When I picked up the truck it was all fixed , vehicle was washed top to bottom not a trace of oil ever leaked. The service manager even showed me pictures of the busted O-ring on the filter that caused the leak . 10/10 would recommend this dealer to a friend . Looking forward to my next service, I know that my family will be taken care by them.read more
Ben Knapp
Ben Knapp
18:18 19 Sep 20
Took my 17 Tacoma in for an oil change (as I bought the truck from a... ford dealer and carry my maintenance package through ford) Service was quick ! brought the truck home that night. In the morning found fresh oil on the ground investigated further found the filter was leaking. Steve Marshall team handled it with amazing customer service! Had the truck towed into the shop , given a courtesy vehicle for the day. When I picked up the truck it was all fixed , vehicle was washed top to bottom not a trace of oil ever leaked. The service manager even showed me pictures of the busted O-ring on the filter that caused the leak . 10/10 would recommend this dealer to a friend . Looking forward to my next service, I know that my family will be taken care by them.read more
Ben Knapp
Ben Knapp
18:18 19 Sep 20
Great service and sales
Teak Spiller
Teak Spiller
00:38 19 Aug 20
Great service and sales
Teak Spiller
Teak Spiller
00:38 19 Aug 20
Highly recommend this dealership. We traded our van in for a new... truck, and our experience was excellent from start to finish. Jermaine was our sales associate and was not pushy, very helpful, and just good to deal with. Shane, the sales manager went above and beyond to ensure our comfort and satisfaction after our purchase. And Robyn in the service department was knowledgeable, accommodating and very pleasant. We are first time truck owners and will definitely shop here again in the future. Very impressed overall.read more
Kris Keith
Kris Keith
21:01 29 Jul 20
Highly recommend this dealership. We traded our van in for a new... truck, and our experience was excellent from start to finish. Jermaine was our sales associate and was not pushy, very helpful, and just good to deal with. Shane, the sales manager went above and beyond to ensure our comfort and satisfaction after our purchase. And Robyn in the service department was knowledgeable, accommodating and very pleasant. We are first time truck owners and will definitely shop here again in the future. Very impressed overall.read more
Kris Keith
Kris Keith
21:01 29 Jul 20
We are new forever customers of this dealership. Honestly best... purchasing experience i have had, From beginning to end. our sales rep was Jerry Johnson. He is very pleasant, honest and all around awesome. We spent 3 days in this dealer ( mostly because were were a bit of a nightmare for customer.)And we had our 2 young children with us, Jerry is 1000% patient and even bonded with our kids. I have never seen anyone work so hard, i personally would have lost my patient with a customer such as myself. I recommend Jerry and this dealer to everyone. Everyone had a genuine smile on them, from receptionist to service desk. Shane one of the managers and bill from finance were awesome, courteous and efficient. We shopped around 4 dealers before ending up at steve marshall motors in campbell river and even though we paid a bit more for our special edition truck but im very glad we didnt settle for less, i will be making the 2 hour round trip to CR to get my car washes and maintenance just to keep in touch.Thank you all for a great experience.read more
Ali Jannati
Ali Jannati
15:49 20 Jun 20
We are new forever customers of this dealership. Honestly best... purchasing experience i have had, From beginning to end. our sales rep was Jerry Johnson. He is very pleasant, honest and all around awesome. We spent 3 days in this dealer ( mostly because were were a bit of a nightmare for customer.)And we had our 2 young children with us, Jerry is 1000% patient and even bonded with our kids. I have never seen anyone work so hard, i personally would have lost my patient with a customer such as myself. I recommend Jerry and this dealer to everyone. Everyone had a genuine smile on them, from receptionist to service desk. Shane one of the managers and bill from finance were awesome, courteous and efficient. We shopped around 4 dealers before ending up at steve marshall motors in campbell river and even though we paid a bit more for our special edition truck but im very glad we didnt settle for less, i will be making the 2 hour round trip to CR to get my car washes and maintenance just to keep in touch.Thank you all for a great experience.read more
Ali Jannati
Ali Jannati
15:49 20 Jun 20
Friendly staff that are very informative and eager to help.Enjoy... dealing with the guys.👍read more
Mark Northrup
Mark Northrup
15:23 08 Jun 20
Friendly staff that are very informative and eager to help.Enjoy... dealing with the guys.👍read more
Mark Northrup
Mark Northrup
15:23 08 Jun 20
From initial internet inquiry to eventual purchase, it was the best... vehicle purchasing experience I've ever had! Prompt, professional and courteous service from floor sales, thru management and finance office! Highly recommend you give this dealership an opportunity to truly wow you!Thank you Stephen, Scott and Gary!read more
Bruce Robson
Bruce Robson
05:30 05 Jun 20
From initial internet inquiry to eventual purchase, it was the best... vehicle purchasing experience I've ever had! Prompt, professional and courteous service from floor sales, thru management and finance office! Highly recommend you give this dealership an opportunity to truly wow you!Thank you Stephen, Scott and Gary!read more
Bruce Robson
Bruce Robson
05:30 05 Jun 20
Good people good service
Jake Krahn
Jake Krahn
19:39 27 May 20
Good people good service
Jake Krahn
Jake Krahn
19:39 27 May 20
Gary Wilson
Gary Wilson
04:52 29 Mar 20
Gary Wilson
Gary Wilson
04:52 29 Mar 20
chris charko
chris charko
22:14 14 Mar 20
chris charko
chris charko
22:14 14 Mar 20
Always friendly service. Thanks for all that you do.
Ella Paul
Ella Paul
20:20 27 Feb 20
Always friendly service. Thanks for all that you do.
Ella Paul
Ella Paul
20:20 27 Feb 20
Martin was a absolute pleasure to deal with ! I came away from the... dealership very happy with the whole process . From the purchase of the truck to the trade in of my older vehicle. Thanks again to Martin and his team at Steve Marshall !read more
Tony Turk
Tony Turk
00:34 25 Feb 20
Martin was a absolute pleasure to deal with ! I came away from the... dealership very happy with the whole process . From the purchase of the truck to the trade in of my older vehicle. Thanks again to Martin and his team at Steve Marshall !read more
Tony Turk
Tony Turk
00:34 25 Feb 20
Richard Brown
Richard Brown
14:24 23 Feb 20
Richard Brown
Richard Brown
14:24 23 Feb 20
Quick,great staff,great pricing.
Rick Zavislak
Rick Zavislak
00:42 12 Feb 20
Quick,great staff,great pricing.
Rick Zavislak
Rick Zavislak
00:42 12 Feb 20
Thank you to Martin Taroni and the whole team at Ford for the great... service and help with the purchase of my new to me 2007 GMC Sierra sle.read more
Henry Fossen
Henry Fossen
15:42 06 Feb 20
Thank you to Martin Taroni and the whole team at Ford for the great... service and help with the purchase of my new to me 2007 GMC Sierra sle.read more
Henry Fossen
Henry Fossen
15:42 06 Feb 20
Heather Brown
Heather Brown
17:14 02 Feb 20
Heather Brown
Heather Brown
17:14 02 Feb 20
Layne Braye
Layne Braye
07:17 17 Jan 20
Layne Braye
Layne Braye
07:17 17 Jan 20
Big thanks to Steve Marshall in cr, specifically Jerry from sales and... Tom from service. Great service after the purchase was made, thats a big deal. Great service goes a long way, these guys are pros!read more
Dylan Harris
Dylan Harris
20:43 11 Jan 20
Big thanks to Steve Marshall in cr, specifically Jerry from sales and... Tom from service. Great service after the purchase was made, thats a big deal. Great service goes a long way, these guys are pros!read more
Dylan Harris
Dylan Harris
20:43 11 Jan 20
Always friendly, always prompt service. No complaints. Great business... to deal with.read more
Mike Hoffman
Mike Hoffman
02:08 07 Jan 20
Always friendly, always prompt service. No complaints. Great business... to deal with.read more
Mike Hoffman
Mike Hoffman
02:08 07 Jan 20
swebb 52
swebb 52
01:56 05 Jan 20
swebb 52
swebb 52
01:56 05 Jan 20
Very helpful
Gerry Dyck
Gerry Dyck
20:05 31 Dec 19
Very helpful
Gerry Dyck
Gerry Dyck
20:05 31 Dec 19
pat galley
pat galley
15:53 27 Dec 19
pat galley
pat galley
15:53 27 Dec 19
paul russell
paul russell
13:16 24 Dec 19
paul russell
paul russell
13:16 24 Dec 19
These guys are consistently great with their services!
Matt Neil
Matt Neil
18:45 17 Dec 19
These guys are consistently great with their services!
Matt Neil
Matt Neil
18:45 17 Dec 19
Nelson and staff were great Worked well with us to get us into a new... f-350. Gave us a fair trade in on our old truck. Even though there was a few glitches along the way, they still found a way to smooth out the bumpsread more
Cory Kozier
Cory Kozier
02:30 17 Dec 19
Nelson and staff were great Worked well with us to get us into a new... f-350. Gave us a fair trade in on our old truck. Even though there was a few glitches along the way, they still found a way to smooth out the bumpsread more
Cory Kozier
Cory Kozier
02:30 17 Dec 19
good service😃with helpfull staff
Judy DenBoef
Judy DenBoef
21:16 16 Dec 19
Cory Vawter
Cory Vawter
19:51 16 Dec 19
Cory Vawter
Cory Vawter
19:51 16 Dec 19
Great purchase experience. Rite price with the correct accessories... included.Vehicle ready for pick up on time. Pleasant knowledgeable finance team.read more
Phil Salter
Phil Salter
15:18 10 Dec 19
Great purchase experience. Rite price with the correct accessories... included.Vehicle ready for pick up on time. Pleasant knowledgeable finance team.read more
Phil Salter
Phil Salter
15:18 10 Dec 19
The staff is ALWAYS so amazing at Steve Marshall Ford. They are... thorough with my car's "check-ups" and always explain the details.read more
Suz Shilson
Suz Shilson
16:01 07 Dec 19
The staff is ALWAYS so amazing at Steve Marshall Ford. They are... thorough with my car's "check-ups" and always explain the details.read more
Suz Shilson
Suz Shilson
16:01 07 Dec 19
Good service and friendly staff.
Terry Hooper
Terry Hooper
17:38 06 Dec 19
They are alway there to make sure you leave as a satisfied customer!... I drove in and was having trouble with my wipers...It was pull right and bam...new wipers on ! Didn’t even have to leave my car! Thanks gang 🙌read more
Terry-lee Rosse
Terry-lee Rosse
14:14 02 Dec 19
My new truck
Cory Grosskleg
Cory Grosskleg
20:52 01 Dec 19
My new truck
Cory Grosskleg
Cory Grosskleg
20:52 01 Dec 19
Antoinette Monaghan
Antoinette Monaghan
20:15 29 Nov 19
Antoinette Monaghan
Antoinette Monaghan
20:15 29 Nov 19
GREAT salesperson..informative ..smart..not pushy..'actually smart... enough to read me well'...most ..'don't''.).........the ..'PRODUCT..Ford Ranger XLT crew cab'..is superb...)all of the ...service...finance...insurance people were .also very professional..I couldn't have been MORE impressed...or .'to be honest'....MORE'....'surprised'...so ..'thank you..'Steve Marshall...'FORD GANGread more
Vogue Villains
Vogue Villains
17:38 28 Nov 19
GREAT salesperson..informative ..smart..not pushy..'actually smart... enough to read me well'...most ..'don't''.).........the ..'PRODUCT..Ford Ranger XLT crew cab'..is superb...)all of the ...service...finance...insurance people were .also very professional..I couldn't have been MORE impressed...or .'to be honest'....MORE'....'surprised'...so ..'thank you..'Steve Marshall...'FORD GANGread more
Vogue Villains
Vogue Villains
17:38 28 Nov 19
Trevor Jago
Trevor Jago
00:01 28 Nov 19
Trevor Jago
Trevor Jago
00:01 28 Nov 19
B J
B J
22:40 25 Nov 19
B J
B J
22:40 25 Nov 19
It was raining & the windshield wipers on our Escape were streaking. ... Since we had a service contract we pulled into Ford, were sent right into the shop & the mechanic put new wipers on for us. It was all done very quickly & everyone was very friendly.read more
Took my Flex in for a recall. All done, alignment done an hour early.
Bob Perry
Bob Perry
00:29 21 Nov 19
John MacDonald
John MacDonald
15:40 20 Nov 19
John MacDonald
John MacDonald
15:40 20 Nov 19
Since moving here from Ontario 2 years ago, they have ALWAYS gone... above and beyond with their service. I love that they clean the vehicle every time i visited, so it was a no brainer when I decided to trade in my F150 for an escape. The only thing that was missing was a red carpet LOL. Thanks for the great service.read more
Hélène Andrée Aubé
Hélène Andrée Aubé
16:10 19 Nov 19
Thank you to Nick, Shane, Karl and Steve for a marvellous experience... purchasing my new MKC. My experience has always been positive with Steve Marshall motors in Campbell River and I am confident they will continue to look after me in that same wonderful fashion.read more
Susan Macdonald
Susan Macdonald
16:58 17 Nov 19
Thank you to Nick, Shane, Karl and Steve for a marvellous experience... purchasing my new MKC. My experience has always been positive with Steve Marshall motors in Campbell River and I am confident they will continue to look after me in that same wonderful fashion.read more
Susan Macdonald
Susan Macdonald
16:58 17 Nov 19
Very helpful and good promt service
Wayne Bezaire
Wayne Bezaire
21:51 16 Nov 19
Very helpful and good promt service
Wayne Bezaire
Wayne Bezaire
21:51 16 Nov 19
Tony/Vicky Stubbs
Tony/Vicky Stubbs
14:56 16 Nov 19
Tony/Vicky Stubbs
Tony/Vicky Stubbs
14:56 16 Nov 19
Our experience with Steve Marshall Ford was excellent. We knew what... we wanted and Steve Bishop, our sales guy, made sure we got it.Steve and the Sales Manager, Scott, were patient, friendly and helpful. We live in Kyuquot and it took some coordination of schedules over time to finalize the deal and drive away in our 2019 Ford 150.Individuals from every department were friendly and welcoming. Bill made the financial documentation quick and painless.It was a pleasure to visit the dealership every time. We would not go anywhere else to purchase a vehicle.Thank you from Siiqaa Water Taxi. (in Kyuquot)Tony Hansen and Shaunee Casavantread more
Shaunee Casavant
Shaunee Casavant
18:13 15 Nov 19
Our experience with Steve Marshall Ford was excellent. We knew what... we wanted and Steve Bishop, our sales guy, made sure we got it.Steve and the Sales Manager, Scott, were patient, friendly and helpful. We live in Kyuquot and it took some coordination of schedules over time to finalize the deal and drive away in our 2019 Ford 150.Individuals from every department were friendly and welcoming. Bill made the financial documentation quick and painless.It was a pleasure to visit the dealership every time. We would not go anywhere else to purchase a vehicle.Thank you from Siiqaa Water Taxi. (in Kyuquot)Tony Hansen and Shaunee Casavantread more
Shaunee Casavant
Shaunee Casavant
18:13 15 Nov 19
Dan Kelson
Dan Kelson
02:16 15 Nov 19
Dan Kelson
Dan Kelson
02:16 15 Nov 19
Excellent service and staff
Steve Mitchell
Steve Mitchell
18:04 14 Nov 19
Jan
Jan
19:42 11 Nov 19
Jan
Jan
19:42 11 Nov 19
I am very pleased with the service I received from Jerry Johnson.... Once I made a decision on the type of vehicle I wanted, Jerry immediately went to work. The end result is a vehicle both my wife and I are very pleased with and at a very good price.There was a hiccup at the beginning I felt was created by sales management. I discussed how I felt with Jerry and it was very obvious that he took my concerns seriously. All the bumps were smoothed out because of his positive attitude and willingness to help. I would recommend Steve Marshall Ford and especially Jerry to others.read more
Bill Magierowski
Bill Magierowski
16:41 07 Nov 19
I am very pleased with the service I received from Jerry Johnson.... Once I made a decision on the type of vehicle I wanted, Jerry immediately went to work. The end result is a vehicle both my wife and I are very pleased with and at a very good price.There was a hiccup at the beginning I felt was created by sales management. I discussed how I felt with Jerry and it was very obvious that he took my concerns seriously. All the bumps were smoothed out because of his positive attitude and willingness to help. I would recommend Steve Marshall Ford and especially Jerry to others.read more
Bill Magierowski
Bill Magierowski
16:41 07 Nov 19
richard vlasakker
richard vlasakker
03:30 07 Nov 19
richard vlasakker
richard vlasakker
03:30 07 Nov 19
Mark Scarrow
Mark Scarrow
20:56 06 Nov 19
Mark Scarrow
Mark Scarrow
20:56 06 Nov 19
Always above and beyond fabulous service and staff .
Allison Lanoville
Allison Lanoville
23:11 25 Oct 19
Good and easy to deal with. Always are fast on getting back to you... when your vehicle is readyread more
Josh Whyley
Josh Whyley
16:02 18 Oct 19
Highly recommend! They go above and beyond for their clients.
Summer Lewis
Summer Lewis
12:34 11 Oct 19
We purchased a used 2010 highlander from Steve Marshall Ford. We are... very happy with the vehicle and the service we received from test drive through to completion of the deal and delivery. Thanks Steve Marshall Ford!read more
Pete Roos
Pete Roos
13:53 09 Oct 19
Nothing but great experiences right from the Sales Staff right on... through to the Service Department.read more
Barry Hemmelgarn
Barry Hemmelgarn
16:19 06 Oct 19
a free car wash whenever you want as well as a job well done
Gaylord Stewart
Gaylord Stewart
15:12 23 Sep 19
Always makes me feel good when I go in for a service great coffee and... keep you in the loop tyread more
Mal Gilette
Mal Gilette
01:13 21 Sep 19
These guys and gals are gold! They treat you like family. Always on... time and estimates are accurate. Any warranty work on our 2018 Explorer has been hassle free. Thank you so much for making us feel at home everytime we visit. Oh and did I mention free car washes for life? Amazing. Keep up the great work!read more
Matthew Gionet
Matthew Gionet
20:14 12 Sep 19
Went in for an issue with my Eco boost and a few other things. In and... out Quickly! This was a Thursday. Around 7pm I started headed back home and broke down due to an issue that never showed up on the reader. I called after hours, well 2 minutes 🤷‍♀️ and they answered. Asked if I could limp it back. So I did and they got me fixed right up! Thank you John, Pete and the other Gentleman man that helped me. You guys rock!read more
SJ Decap
SJ Decap
20:14 06 Sep 19
Come one come all take a look for great prizes
Lezley Roof Dick
Lezley Roof Dick
03:16 06 Sep 19
We always buy our vehicles at Steve Marshall. They are so kind,... caring and informative. We would never go anywhere else. They are extremely accommodating. My husband and I recommend them to everyone.read more
Karen DeGoesbriand
Karen DeGoesbriand
16:34 04 Sep 19
great happy folks and great fast service
Bryanne Wilma Stacey
Bryanne Wilma Stacey
21:56 02 Sep 19
Customer service buying my Escape was great, thanks David. Service... department is awesome as well. Highly recommend...read more
Jonnie Wilson
Jonnie Wilson
00:20 31 Aug 19
First rate dealership in all departments. You can tell the staff like... working here. Martin made buying our new Escape a pleasureread more
Brian Veitch
Brian Veitch
14:41 28 Aug 19
Very helpful and knowledgeable staff!
Ryan Mellett
Ryan Mellett
18:01 26 Aug 19
The service department is top notch! Thank you to Sara for always... looking after me!read more
Krista Lee
Krista Lee
22:16 20 Aug 19
I ended up with exactly what I wanted, without any pressure, thanks,... eh.read more
Heather Mary Brown
Heather Mary Brown
17:14 20 Aug 19
there very friendly and helpful my car looks great after it been... there 5hanks you for the great serviceread more
Gloria Rawlins
Gloria Rawlins
16:31 19 Aug 19
No pressure sales team, super helpful, understanding, and the... service staff are second to none , the building and especially service is always super cleanread more
Valeri Page
Valeri Page
13:33 14 Aug 19
Drove in yesterday with an “electrical problem”. So wonderful to be... met by Sarah and the incredible Steve Marshall team. I instantly knew the problem would be taken care of. After a quick diagnosis, i was told the problem would take some time. During the diagnostic time, i enjoyed a walk around the show room. Love, love 💕 love Mr. Marshalls antique Ford truck!!!!!!! Thanks so much for having it on display!!! I was notified early in the afternoon that my vehicle was ready. When I arrived, I was shown the shredded belt that was causing the problem. I left feeling very satisfied, with a clean car!!!!! Thanks so much❤️read more
Geri Arkell
Geri Arkell
16:26 07 Aug 19
Yes we would recommend Steve Marshall ford. Went for our oil change... and got it done with no problem, the car also came back to us all cleaned up and vacuumed out. Thank you.read more
Lorraine Kyle
Lorraine Kyle
16:35 16 Jul 19
Great experience shopping here! Jerry was a very friendly and helpful... salesperson. He met us at our level and never once tried to up-sale us at all. They even washed and vacuumed our rental car before we had to take it back, because we had dog hair in the back and the salesman knew we were worried about it! That’s a good dealership. Our new to us Ford F-150 is really great and we are enjoying the nice ride and power. Thank you!read more
Cheryl Jones-Large
Cheryl Jones-Large
17:00 11 Jul 19
John and his team went out of their way to help me when the battery... died in my car. I really appreciated the care you took even though it was a small matter. Thanks.read more
Heather Asplin
Heather Asplin
16:40 11 Jul 19
We just purchased a F150 Truck from the Campbell River dealership. ... Excellent experience from start to finish...we are thrilled with the new truck...just what we were hoping to find. Salesman Jerry and Gary in Finance were fantastic! First rate dealership in every respect. Terry and Corie Greeneread more
Corie Greene
Corie Greene
04:00 07 Jul 19
The staff will go above and beyond to help you!! So friendly too
Liz Jack
Liz Jack
17:56 02 Jul 19
Beautiful building, staff are all friendly & helpful and the service... was great!read more
Judy Skinner Rollison
Judy Skinner Rollison
15:21 02 Jul 19
Awesome service, great bunch of people and a gorgeous clean looking... dealership,read more
Robert Nixon
Robert Nixon
06:08 28 Jun 19
This is the only place I will go to get any service done, all the... techs are properly trained and know their vehicles, and the best way to diagnose those pesky vehicle problems.read more
Corey Silliker
Corey Silliker
03:00 21 Jun 19
As usual, quick and friendly service. Service was done on time and... it’s nice to get into a clean car.read more
Ted Hamilton
Ted Hamilton
16:04 13 Jun 19
friendly service, no appointment for my first oil change just showed... up same day right away service and a free car wash.read more
Robert Dixon
Robert Dixon
13:51 10 Jun 19
The people are so friendly and professional and explain what has been... done and whyread more
Suzanne Shilson
Suzanne Shilson
15:58 08 Jun 19
Thank you very much Jerry for all the time that you spent with us... helping us find the truck we wanted! And thank you Shane for working with us to get the best deal we could!read more
Rachel SharpeWoods
Rachel SharpeWoods
01:09 01 Jun 19
i recommend steve marshall ford because they go above and beyond to... satisfy the customer.i have just purchased my 2nd truck from them and i am happy. go talk to nick silva for your next truck and you wont be disappointed.read more
Kevin Ross
Kevin Ross
05:10 29 May 19
Wyser loves coming to SM with me he is so welcomed. Thanks for the... directions to the lovely walk around the estuary. service was great.read more
Anita Fisher
Anita Fisher
04:51 23 May 19
I received excellent service when went to trade in my F-350 for a... Ford Explorer sport model. They answered all my questions, explained my new vehicle features and got the deal that was right for me!! Thanks Jerry for all your help. Five star service!!!read more
Deborah Penning
Deborah Penning
01:47 23 May 19
Last Saturday I went into Steve Marshall ford after tirelessly trying... to get myself into a ford F150 crew cab FX4 or Limited Model and was working with another dealership who had not pulled threw as promised upon entering the steve marshall ford building it felt welcoming and inviting,

Stephen greated me and I showed him the truck of interest luckly it was not on the lot it was just being started in like new car cares detail bay he interrupted the detail and brought it right over it wasn't started on full detail I Don't believe it was fully shampooed or detailed but that could be worked out later,

we went for a test drive and worked the deal with my trade by the end of the business day we had struck a deal fiancing all in place i have had it now a week this Saturday and the professionalism and non pressure sale of Stephen was top notch you don't find pressure free dealerships or salesmanship these days the free car washes and hassle free services and piece of mind go along ways...

thanks guy's and appreciate Stephens top not professionalism that guy would make a spectacular sales managment asset!!
read more
Curtis Jr Omeasoo
Curtis Jr Omeasoo
03:08 17 May 19
Trucks !!! we Love Our Ford Trucks
Angel Pie Mcmanus
Angel Pie Mcmanus
18:47 29 Apr 19
We were very very happy with our trade in and the services was... awesome. We will be back. Go see Jerry.read more
Winnie Anderson
Winnie Anderson
01:40 28 Apr 19
The wonderful service in the parts and services department, the... ladies in there are always smiling and helpful. Keep up the good work !read more
Linda Christian
Linda Christian
19:52 27 Apr 19
my boyfriend got a truck here recently and his salesman (nick Silva)... has been nothing but great with everything with maintenance and esthetics, he truly only wants nothing but the best for his clients.read more
Ëilëëñ Pëtërs
Ëilëëñ Pëtërs
00:55 27 Apr 19
I've had really great service from Steve Marshall Ford. The staff are... very thoughtful and will go the extra mile for you. Living in Courtenay doesn't stop me from driving to CR to get great service.read more
Mike Fitzgerald
Mike Fitzgerald
01:31 14 Apr 19
They were all so very helpful to get me the car I wanted...also very... friendly and respectful...thank you Steve Marshall Fordread more
Lynn Amos
Lynn Amos
06:41 10 Apr 19
I have a ford car an love it. ford has always been good to me. now to... work on upgrading to a truck 🙂read more
Julia Bruce
Julia Bruce
05:28 09 Apr 19
Class Act! State of the art facility! Top notch team and product!
Jerry Johnson
Jerry Johnson
20:27 05 Apr 19
Great service - efficient- open and honest - good prices for repairs,... service - very friendly and considerate staff.read more
Christine Black
Christine Black
17:16 02 Apr 19
As a forestry logging road contractor, I am very happy with Steve... Marshall Ford out of Campbell River, The parts and service team has been pretty darn good! Over 16 yrs of service. wow where has the time gone !!

I just recently bought my first Ford 150 King Ranch from Nick Silva! I have to personally Thank Nick for teaching this old chick on how to use some of it fancy features LOL.. Plus, a great big thank you to the body shop for fixing up some warranty work! I can honestly recommend this dealership!!

Thanks,
Nancy Carnahan Ponting
read more
Nancy Carnahan Ponting
Nancy Carnahan Ponting
15:37 02 Apr 19
Jeff and all the body shop team are rockstars!!!
Michael Behm
Michael Behm
17:43 28 Mar 19
Great service, friendly,prompt and vehicle as well as myself well... looked after!read more
Colleen Lane Tait
Colleen Lane Tait
22:20 26 Mar 19
I have been dealing with Steve Marshall Ford for (dare I say it?)... over 40 years and have always been satisfied with the friendly, professional service I receive. If I have a problem they fix it and follow up to make sure I am completely satisfied.read more
Sylvia Jago
Sylvia Jago
17:13 25 Mar 19
Great customer service always, since 2011 when I bought my car, from... the salesmen to the service department, the great receptionist, Brenda, and random employees. If I was waiting for my vehicle they would always come up and ask me if I needed anything it was great. Very trusted companyread more
Right from the start walking into the dealership we were impressed.... The showroom was amazing ,then promptly and professionally Steve Bishop greeted us with a hug with his amazing smile . I loved my Ford Escape instantly that Steve took the time to pick out the perfect one for me. The whole process was very professional and easy from Steve and his sales manager doing what he could for me for my trade-in ,to Bill finance manager getting the paper work done quickly and well explained. Even the insurance process was done quickly and it wasn’t long before we drove out of the lot with my new escape with a smile on my face. Thank you so much Stephen Bishop and the team. Such a great atmosphere to walk into ❤️ Karen Budlongread more
Karen Jasken Budlong
Karen Jasken Budlong
16:36 22 Mar 19
Worked at Steve Marshall's many years ago. Personable friendly and... great customer service. Staff in all departments go above and beyond their pay.read more
Deidre Solberg
Deidre Solberg
11:53 19 Mar 19
Thank you to Aaron & Steve for the experience and service I received... on March 16th, even though I didn’t walk away with a new vehicle due to going with a different offer, I felt the experience in that day alone made up for some of the issues I encountered with my last car and would now give it another shot in the future if the opportunity and right vehicle presents it’s self.read more
Selina Child
Selina Child
00:04 19 Mar 19
went in for a simple oil change. I wasn't overcharged with wheel... rotations etc that are not necessary at this point. they did give my muddy car a drive through the car wash which it did need.
thanks so much
read more
Richard Marr
Richard Marr
14:54 11 Mar 19
A great team that went over and above to make finding the perfect... 'new-to-me' vehicle an easy process. Great communication and nice people, respectful of my time (which is a big deal) - would definitely recommend. Thanks Aaron, Shawn and crews.read more
Colleen Dane
Colleen Dane
19:38 07 Mar 19
Had a good experience trading in my ford focus 🙂 Jermaine was... willing to find me a truck even though I was stuck on a specific Toyota. Found one and brought it over from the mainland for us! Very happy overall it's exactly what I wanted. It came with bald tires that the other dealership was going to sell it with so they put on some near new ones which is greatly appreciated.read more
Emily H Davis
Emily H Davis
16:16 28 Feb 19
and you have to do is go to the gym and get a new one for the team to... be there by ❤️💞 I think we are going outread more
Leona Barendregt
Leona Barendregt
18:01 23 Feb 19
Prompt professional service
Dave Ritchie
Dave Ritchie
23:46 17 Feb 19
6 ⭐️ as they always go above and beyond
Tim Loland
Tim Loland
21:17 17 Feb 19
Friendly and professional service staff. Two and a half years... getting my truck looked after by their service department has proven to me that Campbell River Steve Marshall Ford has Customer Satisfaction as their number one priority. Was so pleased with the level of service, I recently traded in my 2016 F-150 for a new 2018 F-150. Looking forward to continuing my business relationship with this dealership for many years to come.read more
Spencer Andrews
Spencer Andrews
03:19 14 Feb 19
Have done right by me and my Nightmare Edition.
Shyann Wolf
Shyann Wolf
15:04 05 Feb 19
Would definitely look when ready for a new vehicle, and ask for David... Damron, best to work with with any purchase or lease.read more
Jane Grubbs Coleman
Jane Grubbs Coleman
19:32 31 Jan 19
Go there for the best deals on used cars. Highly recommended.
Raj Saraf
Raj Saraf
20:57 29 Jan 19
Great dealership that gives great customer service.
Barrie Holmberg
Barrie Holmberg
02:56 29 Jan 19
Great working with Martin Taroni at Steve Marshall Ford yet once... again!! Highly recommend their vehicles!read more
Cory T. Hanson
Cory T. Hanson
23:11 24 Jan 19
This is the only place to buy a vehicle. They have great customer... service and this continues long after they hand you the keys. I will be buying my next vehicle from them when the time comes.read more
Mike Robson
Mike Robson
18:58 11 Jan 19
ford is the best product on the line check it out
Brendon Allen
Brendon Allen
15:45 11 Jan 19
Quick solid service.
Thanks for the cup of coffee or the request... to take me somewhere in your car.
All good suff.
read more
Wayne Mann
Wayne Mann
22:39 07 Jan 19
Awesome service, and great Vehicles!
Justin Blondeau
Justin Blondeau
02:07 04 Jan 19
awesome service...great vehicles...they work for you...
John. Amos
John. Amos
20:24 29 Dec 18
OMG! I can’t say enough good things about our experience! Aaron was... AMAZING! We told him what we were looking for and he found it and had it ready for us. After all was said and done it only took about an hour and half! Thank you so much Aaron for all of your hard work and making our trade in fast and easy! Merry Christmas 🎄read more
Jen Nelson
Jen Nelson
02:03 22 Dec 18
I had my vehicle serviced by Dale Barker at Steve Marshall Ford... yesterday. I highly recommend going there! Best service I have experienced to date! Thank you and Merry Christmas!read more
Emma Young
Emma Young
20:41 20 Dec 18
Got a service recall done today and they washed my car now my rims... are shiny thank you thank you thank youread more
Jordan Carheart
Jordan Carheart
23:48 11 Dec 18
great service Aaron Curran
Shannon Jean Taylor
Shannon Jean Taylor
03:32 03 Dec 18
I would like to say thank you to Steve Marshall and his wonderful... staff Nick Bill and Shane they were awesome to deal with and great customer service I'm happy with my 2018 ford explorer thank you againread more
Wendy Luscombe
Wendy Luscombe
16:20 02 Dec 18
We had our car in at CR Tint Works for a tint job and some Paint... Protection Film installed. Our car received some small blemishes on the trunk and bumper while in their care. However, none the less CR Tint Works directed me across the parking lot to Steve Marshall Bodyshop to make it right. Kudos to CR Tint Works!!! 👍🏻

Now it was in the hands of the bodyshop, and we were more than pleased with their communication to get us in, in the next couple days. They were able to provide us a courtesy car while our Jetta was in the shop! This option was initially not going to happened, but they worked their magic and VOILA we were on our way!!! 👍🏻 Our car was fixed up on time, and it was once again beautiful.

They were polite, friendly, and very professional! I would recommend them based on our experience!

Thanks for all your help Steve Marshall Bodyshop!!
read more
Brian Selman
Brian Selman
06:21 30 Nov 18
very friendly and very willing to meet my needs any questions I had... they where able to help me with them Thank u all this is my second car from then and never had a problemread more
A friendly customer oriented business.
Tom Goldrup
Tom Goldrup
19:10 23 Nov 18
Service was awesome. Thanks
Sherry Pederson
Sherry Pederson
22:41 20 Nov 18
Very helpful staff all around. Definitely recommend dealing with... Steve Marshall Fordread more
Matt Pederson
Matt Pederson
03:08 20 Nov 18
Just passed through on short notice and needed quick oil change.... Some of the best customer service I ever recieved. Very accomdating to my situation. thanksread more
Brant Broome
Brant Broome
17:13 13 Nov 18
Thank you so much Chris Castro and Gary Curtis for making this new... vehicle work for me! You two rocked today!
No nonsense, and Efficient. Steve Marshall Ford, you were a great team to work with.
read more
Julie Payne
Julie Payne
03:21 04 Nov 18
I recently purchased a 2016 F450 from Steve Marshall Ford. Everything... about this purchase was made easy and any concerns and requests were met with immediate responses. From sales Shane, Nick and Nelson, to the business transaction with Gary and service/parts/tech/detail departments employees, the communication was seamless. This is the reason my family returns to Steve Marshall Ford every time we buy a new car or truck!read more
Scott Wenger
Scott Wenger
17:34 20 Oct 18
Always positive punctual service
Stefan Lebel
Stefan Lebel
16:47 04 Oct 18
Very satisfied with my Ford F- 150 and thank you Jermaine for all... your helpread more
Anne Marrs
Anne Marrs
03:20 02 Oct 18
I recently purchased my fourth vehicle from Steve Marshall ford. My... salesman (Jermaine) is new to the area. Couldn’t have asked for an easier transition from my pretty blue mustang to my new Ford F-150 pick up. Loved everything about my experience with the one exception....my husband is hogging it. Huge thanks to Jermaine and all the staff at Steve Marshall.read more
Josie May Ladouceur
Josie May Ladouceur
15:11 01 Oct 18
A very professional positive environment which can only come from the... top down. I purchased my F150 at Steve Marshall’s and have it serviced there as well. Always a positive happy experience with any of the departments. 👍🏼. I would recommend anybody to this business.read more
Rod Williams
Rod Williams
04:16 25 Sep 18
i had a great truck buying experience,Martin was very helpful and... would certainly recommend him to help you purchase a vehicle,THANKS ALOT ,Russell Hardyread more
Russell Fisher
Russell Fisher
12:22 28 Aug 18
Please read this.
Actual event,
No individuals... mentioned.

People can't fix what they don't know about.

Once I explained the what I was looking for the sales staff quickly found a suitable vehicle. Most of the boxes were checked.

A few things nagged me but I liked what I was offered more or less.

As the day wore on, I considered what I those things that nagged me, I assumed that the deal is the deal, Happy or not. I got what I paid for... I got what paid for.

I was wrong, about that, even after the sale was complete and they could have closed the door on me, they listened, I explained the issues I had.

I was surprised by the openness and understanding the staff showed me, after the sale. They said they would fix the issues that nagged me and would not be satisfied until I was happy with my purchase.

Buying a vehicle can be a stressful event.

But they can't fix what they don't know. I should have stopped and explained, and save myself the self doubt. Im waiting for the fixes they offered but I believe this will get fixed.

I would recommend this understanding dealer.
read more
James Mark Redford
James Mark Redford
02:29 25 Aug 18
Great service, friendly, professional staff. Repaired my vehicle... perfectly at a reasonable price. Will go there again.read more
Tuula Pajak
Tuula Pajak
17:21 17 Aug 18
yes very good and welcoming place
Shirley Robinson
Shirley Robinson
15:19 17 Aug 18
I’ve always received prompt, courteous and effective service at SM... Motors.read more
Bobby G Wilson
Bobby G Wilson
14:12 15 Aug 18
good service. friendly personal
Carrie Ann Beech
Carrie Ann Beech
01:42 15 Aug 18
Took my Ford Escape in for servicing, excellent customer service and... it was done faster then expected. After having bad experiences at another dealership this was a nice change!read more
Stephanie Witczak
Stephanie Witczak
18:08 07 Aug 18
We brought home our 4th vehicle tonight leased or purchased from... Steve Marshall Ford and once again from start to finish the customer service was top notch! As with our previous salesperson Tom who has retired, who got me into my 2008 and then 2013 Escapes, Nick Silva went above and beyond to listen to my husband’s wants and needs in a truck. He found almost exactly what my husband wanted late last week, Jesse Lafleur took care of getting the financing sorted and the truck came home tonight with my very happy husband! We have always been treated well here, the service department is awesome too. Highly recommend Steve Marshall Ford if you’re looking for a vehicle!read more
Mallory Cook McEachren
Mallory Cook McEachren
05:46 02 Aug 18
We’ve been dealing with Steve Marshall Motors since 1990.
They are... always courteous, friendly, and on time with any repairs or services. Thanks to all the staff!read more
Jo Ross Smith
Jo Ross Smith
16:00 24 Jul 18
Recently purchased a 2018 Ford Escape, I am a resident of Alberta and... during my process of wants and needs, my salesperson Nelson Gillette was very helpful via telephone and text messages. Upon purchasing, I had a moment of grief over the recent loss of my brother and asked to be excused for a few minutes to pull myself together and Nelson and John VandenElsen took the time and came and sat with me on the CURB outside to make sure I was ok...
I want to Thank You all and I arrived home safely to Alberta and enjoyed the comfort of my new ride..
read more
Sandy Toth Trousdell
Sandy Toth Trousdell
18:19 22 Jul 18
I took my car in for service, found staff very polite was treated... like I was a very respected customer, I have purchased 3 vehicles from Steve Marshall’s have had all my servicing done at their service department except when I was on holiday then I would search out a ford dealer and only one in seventeen years has compared to the excellent service of Steve Marshall.
While waiting this last time my
Grandson was with me he noted that at least four times when sitting in the coffee area a member of staff from shuttle driver to sales personnel came over and asked if we wanted anything (coffee/tea/cold drink/popcorn etc) he stated he had never seen this happen when he would go with his father for service or repairs in his hometown . I have read some of the reviews and find it hard to believe that staff were not polite when dealing with customers if you treat the staff with respect then that is what you receive in return, owning a vehicle at times there is unexpected costs for repairs. I would and do recommend Steve Marshall ford in Campbell River
John Macdonald
read more
John E MacDonald
John E MacDonald
16:04 14 Jul 18
The service department experience was fantastic.thanks to all staff!!
Gary Granke
Gary Granke
20:23 12 Jul 18
We were travelling thru from Alberta. My door latch was faulty, door... had a difficult time closing. They were able to fix it the same day and my tire from our trailer that had a slow leak ( that I did not mention when booking appointment). Great service advisor. Very helpful very courteous. High five for helping out a traveler with 5 star serviceread more
Susan Letexier Pickett
Susan Letexier Pickett
12:49 06 Jul 18
Staff is always friendly and extremely helpful. Extremely honest... whenever I have problem I know they are always going to take care of me and make sure all my cars needs are met.read more
Tammy Ordway
Tammy Ordway
20:58 02 Jul 18
Excellent service.
Noel Vanstone
Noel Vanstone
18:25 15 Jun 18
Aaron took great care of my family members when I recommended them to... see him. They are very satisfied with their truck buying experience. Great dealership and an awesome salesperson. Go see Aaron "Ocho" you won't be sorry.read more
Sarah Lazarick
Sarah Lazarick
04:47 30 May 18
Always friendly and excellent work
Bob Goodwin
Bob Goodwin
21:09 25 May 18
Bought my last 3 vehicles from Nelly, always a great experience!... Going above and beyond my expectations!!!
Thanks!!!
read more
Spencer Benoche
Spencer Benoche
00:43 16 May 18
Have been bringing my Escape in for regular service since I moved... here five years ago. Friendly and knowledgeable service advisors and staff always go the extra mile!read more
Felicity Burr
Felicity Burr
18:50 09 May 18
new fangled procedures to get service does not hurt the usual outcome.
Keith Brandson
Keith Brandson
12:29 28 Apr 18
Barbara Moxin
Barbara Moxin
17:34 18 Apr 18
Bought my 2010 Shelby GT500 from them, happy with the service that... was provided and absolutely love my car. Thanks again Nick, cheersread more
Daryn Grant
Daryn Grant
02:43 07 Apr 18
My hang up, I stutter, when asking questions to a non First Nations,... it’s frustrating, this, was from serving time, at the Residential School.read more
Homiskanis Humzettie
Homiskanis Humzettie
19:31 05 Apr 18
My waìt whille the car was being serviced was made enjoyable by... several dogs whose cars were also being serviced.read more
Mike Perks
Mike Perks
14:38 04 Apr 18
They went above & beyond to make sure my vehicle was safe and... reliable. I would recommend to everyone to purchase a vehicle here! Thank you!!read more
Josie White
Josie White
17:57 03 Apr 18
The service was excellent!! The time was made to answer all of my... questions. All of the staff were very helpful and efficient. I am very happy with my purchase and will be a long term client.

Stephanie Jones
read more
Stephanie Jones
Stephanie Jones
19:28 30 Mar 18
Great Service! Will always come back !
Wilfred Alan Hepher
Wilfred Alan Hepher
23:23 18 Mar 18
I have to say I received exceptional service from The Steve Marshal... staff. From the sales team, the parts department, the financial dept thus far and they made the task an enjoyable experience. Thanku so much��read more
Netonia Chatelaine
Netonia Chatelaine
23:43 15 Mar 18
Marcus Young
Marcus Young
02:34 13 Mar 18
The staff are awesome � and my car had some body work done to it,... they did an amazing job! Also cleaned the whole thing out and put some gas in lol�read more
Paige Anderson
Paige Anderson
16:15 03 Mar 18
very good service from Aaron and the other guys
we are very happy... with our purchaseread more
Lee Janveaux
Lee Janveaux
18:37 14 Feb 18
Ashley Ritchie
Ashley Ritchie
05:48 29 Jan 18
Richard Finch
Richard Finch
14:51 25 Jan 18
Brought my 2014 F-150 in for it's regular service, as usual, the... service department there knocked it out of the park, getting the work done quickly and returning a sparkling clean truck to me.read more
B David Ashcroft
B David Ashcroft
03:46 08 Jan 18
Had a recall on my ford they took care of the problem promptly... service was great.read more
Ethel Bielert
Ethel Bielert
23:19 19 Dec 17
Everyone at Steve Marshall is very friendly and helpful. Our sales... agent, Nelson Gillette, is amazing. He helped us find the perfect truck to fit our needs!read more
Christa-Lynn Jennings
Christa-Lynn Jennings
15:53 22 Nov 17
Michelle Tremblay
Michelle Tremblay
05:01 22 Nov 17
We have extended warranty on our truck ( the last new Ranger to be... sold in Campbell River). Service and willingness to accommodate our ferry schedule have been excellent. We also appreciate the free wash.read more
Keith Muir
Keith Muir
00:24 22 Nov 17
Got excellent service for my Kia. Nice, friendly atmosphere. It's all... good.read more
Diane Hogan
Diane Hogan
17:50 15 Nov 17
Timothy Greer
Timothy Greer
15:05 07 Nov 17
Aaron Terrence
Aaron Terrence
13:49 03 Nov 17
Thank you so much to Steve Marshall Ford. Since I last posted they... made things right with my son and they do excellent service on my vehicle.read more
Lenora Kelly
Lenora Kelly
19:53 25 Oct 17
Prompt and excellent service. I would highly recommend them.
Kelly Dineen Drake
Kelly Dineen Drake
18:20 23 Oct 17
Jen Joseph
Jen Joseph
18:14 16 Oct 17
Had a load of problems with my 2013 Lincoln. Problems happened only... every so often and could not be duplicated, or caused, so diagnoses was very difficult. John and Peter and his crew did their best over several visits to try to find the fault. Finally they hit upon what now seems to be have been the cure. All working well for the last 4 weeks. Thank you very much to this dedicated group of auto specialists. They are the best.read more
Barry Watchorn
Barry Watchorn
02:00 14 Oct 17
Stopped at service department one afternoon in September expecting to... have my hopes dashed. I had a minor catastrophe with my new car while in transit from North Island to the Mainland. The men in the service department got on the job immediately to fix the problem for FREE and even washed my car for me. HANDSDOWN the best service experience ever!!! If I lived on the island I would buy all my cars here. Highly recommended! Thank you! Thank You! Thank you!read more
Elaine Burns
Elaine Burns
16:12 13 Oct 17
James Howse
James Howse
14:00 11 Oct 17
Stopped in to get my fob changed on my key as my car wasn't starting... very good Steven meet me and gave me a hug and took me over to get a new battery then put it on his bill then told me about there 1/2 hour oil change car wash basic check of tires etc.....it was about 40 min which I sat and had a coffee was great no appointment necessary but the guy who washes the cars needs to be a little bit better at his job or don't offer this service......read more
Dawn Harilstad
Dawn Harilstad
01:12 28 Sep 17
Kim Leola Lichtenfeld
Kim Leola Lichtenfeld
16:52 21 Sep 17
I just bought my brand new Ford Edge and couldn't be any happier....... every one was so helpful and made me feel very comfortable through the process. I LOVE MY EDGE and would recommend a test drive - you will love it too !read more
Deb Welsh
Deb Welsh
16:45 21 Sep 17
Mike Germunstad
Mike Germunstad
23:06 16 Sep 17
Paul Johnson
Paul Johnson
04:10 16 Sep 17
Kyle Jensen
Kyle Jensen
05:04 26 Aug 17
Drove into Steve Marshall Ford of Campbell river and needed an oil... change. Got greeted with a smile and the utmost politeness in a timely manner. Super accommodating and washed my dusty vehicle. THANKS STEVE MARSHALL GUYS.read more
Outstanding service!! Nothing beats a Ford!!!!!!!
Darcy Beetstra
Darcy Beetstra
15:53 14 Aug 17
Wonderful collision service. Five star. Dropped off and got my loaner... car in under 5 min. Picked up in under 5 min.read more
Heather M Gatland
Heather M Gatland
18:13 06 Aug 17
Terrific service, fun & knowledgable people. highly recommend Steve... Marshall motors if you are looking to buy a vehicle. Thanks to Aaron and Gary for making it an enjoyable and easy experience.read more
Ailsa Wight
Ailsa Wight
02:58 28 Jul 17
Lisa Buchanan
Lisa Buchanan
00:50 19 Jul 17
After having used most of the dealerships on Vancouver Island, I am... sticking with Steve Marshall in Campbell River for all my vehicle purchases and maintenance needs. They are very professional, efficient, helpful and honest.
An amazing feat to put together such an impressive team!
Thank you!!!
read more
Shirley Renaud
Shirley Renaud
13:00 09 Jul 17
Cecil Darryl Ritchie
Cecil Darryl Ritchie
22:34 07 Jul 17
Just bought a new fiesta from Steve Marshall Ford and must say how... well i was treated by the sales staff.This was the most relaxed transaction ever when dealing a vehicle. Thanks to Martin for the excellent professionalism shown me. Barb.read more
Cliff Lloyd
Cliff Lloyd
21:53 19 Jun 17
Steve Marshall Fords staff has worked very hard with us to meet our... goals and needs when it comes to vehicles. Even with short notice they have pulled it off getting us our quantity of trucks to spec and to our desired locations. Great team, a great experience 👍read more
Dominic Corrado
Dominic Corrado
01:29 15 Jun 17
Incredibly happy with my new vehicle, the service I received and... continue to get at Ford in Campbell River. I feel that they go above and beyond. Nick is awesome in sales!!!! Thank you.read more
Shawna Sloan
Shawna Sloan
00:10 05 Jun 17
I recently had my vehicle in at the Steve Marshall Ford body-shop for... an insurance claim. From the moment I called the body-shop to make an appointment with Val, to the completion of the job, I was always granted professional and excellent customer service. There were a couple of ‘hiccups’ that could have been easily avoided, but because Val knows customer service they quickly became a non-issue.
My vehicle looks brand new again; you would never know it was involved in a fender bender. I'm very happy with the end product.
read more
Gary Hessler
Gary Hessler
18:16 02 Jun 17
Jane Merrick
Jane Merrick
16:31 01 Jun 17
I just bought a 2014 Ford Focus from Steve Marshall Ford. I traded in... 2 convertibles, ended up with a beautiful car. As a senior citizen, it will be my last car. I received excellent service from Aaron and Sean. I love they're new dealer ship, a bright cheery atmosphere. Hellaread more
George Nicholls
George Nicholls
02:21 01 Jun 17
Darren Munro
Darren Munro
17:18 28 May 17
First time in new premises. Seems to have inspired employees as well... to provide superior service that is much appreciated!read more
Neil Keeper
Neil Keeper
15:22 22 May 17
I recently purchased a vehicle from Steve Marshall and dealt with... Aaron 'Ocho' Curran, probably the best salesmen I've ever had the pleasure of dealing with. Great Guy 👍🏻😎read more
Matthew Victor Kozak
Matthew Victor Kozak
00:26 20 May 17
Mercedes Vandenberg
Mercedes Vandenberg
15:42 17 May 17
Shaylee Prudhomme
Shaylee Prudhomme
00:36 17 May 17
Nick Silva
Nick Silva
22:22 16 May 17
Martin Taroni
Martin Taroni
21:06 16 May 17
I've purchased my last 3 vehicles from Steve Marshall Ford. They... treat me like it was 30 vehicles. They're always friendly and courteous whenever I'm there. Right from the people who seem to love to wash my truck, to John in service and Ben, Nick and Shawn in sales. All great customer service people.read more
Gary Bechard
Gary Bechard
21:41 15 May 17
After an unexpected run-in with a deer on Monday night, I chose Steve... Marshall Body Shop for my ICBC claim repairs, brought my car in on Tuesday to have it assessed by Jeff, and I was back on the road by Friday afternoon! Knowing I had to leave for Alberta in 7 days, they made sure I was a priority. Talk about amazing service - as a former Customer Service trainer I can attest to the outstanding service beginning with Val, who went above and beyond with her knowledge and courtesy, to Jeff and his great body shop crew - to the courtesy car and detailing of my vehicle on completion of my repairs - it was one of the easiest claims I have had the pleasure of experiencing - it almost took the pain out of seeing my 'Edge' go thru her first accident. I highly recommend Steve Marshall's Body Shop for all your repairs! Satisfaction IS guaranteed!read more
Jody Stenback McConnan
Jody Stenback McConnan
16:53 14 May 17
The recent oil change I had on my truck was very efficient and they... noticed a problem with the power steering cables so I will get them fixed at a later date.read more
Lee Roth
Lee Roth
02:13 12 May 17
Gary Curtis
Gary Curtis
01:57 11 May 17
I recently had a tour of your new dealership. I was very impressed... and very happy that your staff went out of their way to ensure that my car was cleaned to my satisfaction. I also had my oil changed and was very happy with your new express lane.read more
Sandra Montgomery
Sandra Montgomery
15:35 08 May 17
Bought a brand new 2017 f150. Was the easiest purchase i have made.... Friendly staff and very helpfull. Would recommend to anybody and have already.read more
Ray Beson
Ray Beson
16:12 26 Apr 17
Dawn Mehnke
Dawn Mehnke
22:18 21 Apr 17
I took my Flex in for servicing. Done right away, vacuum interior,... washed outside. All done in and when it was supposed to. I am very happy with service.read more
Bob Perry
Bob Perry
15:44 21 Apr 17
Sara is awesome always treating people with upmost respect. I would... recommend Steve Marshall Ford and Sararead more
Joanne Cain
Joanne Cain
15:30 19 Apr 17
Recently I brought in our Ford Escape due to a clunking sound I could... not identify. I was concerned that something may have got caught up on the undercarriage. The staff greeted me courteously and provided me with a loaner car while they went over my car. They called me several hours later to say everything underneath the car was intact and they could not find the cause of the noise. (It has since disappeared altogether, so no worries.) I have been a regular Steve Marshall's customer for many years, so perhaps that is why they did not charge me for their time, but it spoke volumes to me about how they go the extra mile for their customers. I have always been very satisfied with the treatment and service received from them.read more
Linda Brind'Amour
Linda Brind'Amour
19:56 18 Apr 17
I was pleasantly surprised how great the service was at Steve... Marshall Ford. Aaron Curran went over and above to get me the best deal possible. Very friendly staff. Totally recommend SMF to family and friends.read more
Roberta Savey
Roberta Savey
03:13 04 Apr 17
Great service on our car...love the new drive through bay.
Mary Drazenovic Deagle
Mary Drazenovic Deagle
20:31 01 Apr 17
Kent Reesor
Kent Reesor
15:51 31 Mar 17
Took my car into body shop after a minor accident was treated very... very well courtesy car was provided right away and my car was very well taken care of and was called as soon as it was done thankyou Val you made me feel like I was special 🙂 great serviceread more
Mal Gilette
Mal Gilette
02:55 29 Mar 17
Scott Wenger
Scott Wenger
12:52 24 Mar 17
Sonny Higgs
Sonny Higgs
22:38 10 Mar 17
Cheryl Johnson
Cheryl Johnson
07:45 10 Mar 17
Very friendly people and
Awesome customer service
Foster George
Foster George
01:55 09 Mar 17
Thank you to the service department for the great service on our... 2017 escape se , as always it was a pleasure. We appreciate the service Manager test drove our 2017 Escape to discover the mechanical problem with the differential , your service department got us a reliable 2016 focus to drive for the month that it took to fix our Escape. Thank you for the updates and your professionalism.read more
Henry B Fossen
Henry B Fossen
15:22 24 Feb 17
Great salesmen, fabulous parts staff and fantastic service advisors.... Your one stop shop for the best vehicles ever built and their support.read more
Bonnie Kennedy
Bonnie Kennedy
18:41 05 Feb 17
Mike Dupuis
Mike Dupuis
01:19 25 Dec 16
The lady went into the experience thinking she woukd walk off the lot... as she dislikes pushy salesmen. Ocho or Aaron Curran took care of us and we're enjoying our new F150read more
Mike Becherer
Mike Becherer
17:49 22 Dec 16
Aaron "Ocho" Curran was polite, answered all our questions and we're... loving the new 150read more
Eddie Osbourne
Eddie Osbourne
17:44 22 Dec 16
I had the best experience, when buying my first truck. Relaxed... welcoming environment. No pressure.read more
Deidra Dee Cathcart
Deidra Dee Cathcart
14:20 30 Nov 16
Fast & super friendly place to shop. I drove up from victoria and had... a great experience. You won't be disappointed �read more
Sammi Sam Forrest
Sammi Sam Forrest
03:52 30 Nov 16
Frank Lucas Jr.
Frank Lucas Jr.
19:33 13 Nov 16
Came with my son to look at a used truck and left with a 2016 FX6,... thanks to Nick, Erin, & Ben for the great service. I drove 300 km and it was well worth the trip. Thanks To all at Steve Marshall Ford.read more
Terry Martens
Terry Martens
06:41 27 Sep 16
We had trouble with our 05 diesel and they very kindly diagnosed and... repaired it the same day. That is FORD service, AWESOMEread more
Ray-Dianna Kowerchuk
Ray-Dianna Kowerchuk
01:56 06 Aug 16
We are fairly new in town, and it was really nice to find an amazing... place to service our vehicle on the first go. Glen showed a lot of character in dealing with me. Meghan went above and beyond her job, and just showed genuine kindness. Thank you! we will continue to bring our vehicle to you guys, and if your sales staff is as legitimate as your service dept, we will be by when that time comes too.read more
David Weaver
David Weaver
01:04 14 May 16
Shara Plows
Shara Plows
19:22 06 May 16
I've had nothing but top notch service with purchasing and... maintaining my vehicle. Thanks to Ben and the rest of staff for going above and beyond!read more
Lindsay Jacqueline
Lindsay Jacqueline
03:15 11 Nov 15
Great deals and great people that make the car buying experience... fun!
Seriously....go see these people!
read more
Jens Nielsen
Jens Nielsen
01:27 11 Nov 15
Had an awesome experience when we bought our van at the dealership... everyone was very knowledgable and friendly and made the process not stressfulread more
Heather Edward
Heather Edward
21:55 10 Nov 15
Nick Silva is the reason I love Steve Marshall Ford 😉 talk about... easy on the eyesread more
Brianne Johnston
Brianne Johnston
21:50 10 Nov 15
Service department is awesome had a small issue with our 2014 F150... company truck , called in fixed and out under a hour. Thanks !!!read more
Gord Welsh
Gord Welsh
21:46 14 Aug 15
One of the best places I've ever worked or shopped!
Breanna Nagy
Breanna Nagy
15:51 12 Jun 15
Aron Welsh
Aron Welsh
17:24 11 Jun 15
It has been over five months since we purchased our 2014 Ford... Escape. It was quite a change for us to switch to a smaller Van, butAlex and I love our van. Thanks JASON. From Alex and Doreen Point, in Powell River.read more
Doreen Point
Doreen Point
07:31 21 Mar 15
Paul Jakeway
Paul Jakeway
13:46 11 May 14
Al Lem
Al Lem
02:21 01 May 14
Rachel Elise McInnes
Rachel Elise McInnes
22:55 14 Mar 14
Stuart Chapman
Stuart Chapman
09:34 04 Dec 13