reviews

Steve Marshall Ford Campbell River, BC > reviews

Highly recommend this dealership. We traded our van in for a new... truck, and our experience was excellent from start to finish. Jermaine was our sales associate and was not pushy, very helpful, and just good to deal with. Shane, the sales manager went above and beyond to ensure our comfort and satisfaction after our purchase. And Robyn in the service department was knowledgeable, accommodating and very pleasant. We are first time truck owners and will definitely shop here again in the future. Very impressed overall.read more

Kris Keith

21:01 29 Jul 20

Kris Keith

21:01 29 Jul 20

We are new forever customers of this dealership. Honestly best... purchasing experience i have had, From beginning to end. our sales rep was Jerry Johnson. He is very pleasant, honest and all around awesome. We spent 3 days in this dealer ( mostly because were were a bit of a nightmare for customer.)And we had our 2 young children with us, Jerry is 1000% patient and even bonded with our kids. I have never seen anyone work so hard, i personally would have lost my patient with a customer such as myself. I recommend Jerry and this dealer to everyone. Everyone had a genuine smile on them, from receptionist to service desk. Shane one of the managers and bill from finance were awesome, courteous and efficient. We shopped around 4 dealers before ending up at steve marshall motors in campbell river and even though we paid a bit more for our special edition truck but im very glad we didnt settle for less, i will be making the 2 hour round trip to CR to get my car washes and maintenance just to keep in touch.Thank you all for a great experience.read more

Ali Jannati

15:49 20 Jun 20

Ali Jannati

15:49 20 Jun 20

Friendly staff that are very informative and eager to help.Enjoy... dealing with the guys.👍read more

Mark Northrup

15:23 08 Jun 20

Friendly staff that are very informative and eager to help.Enjoy... dealing with the guys.👍read more

Mark Northrup

15:23 08 Jun 20

From initial internet inquiry to eventual purchase, it was the best... vehicle purchasing experience I've ever had! Prompt, professional and courteous service from floor sales, thru management and finance office! Highly recommend you give this dealership an opportunity to truly wow you! Thank you Stephen, Scott and Gary!read more

Bruce Robson

05:30 05 Jun 20

Bruce Robson

05:30 05 Jun 20

Good people good service

Jake Krahn

19:39 27 May 20

Good people good service

Jake Krahn

19:39 27 May 20

Gary Wilson

04:52 29 Mar 20

Gary Wilson

04:52 29 Mar 20

chris charko

22:14 14 Mar 20

chris charko

22:14 14 Mar 20

Always friendly service. Thanks for all that you do.

Ella Paul

20:20 27 Feb 20

Always friendly service. Thanks for all that you do.

Ella Paul

20:20 27 Feb 20

Martin was a absolute pleasure to deal with ! I came away from the... dealership very happy with the whole process . From the purchase of the truck to the trade in of my older vehicle. Thanks again to Martin and his team at Steve Marshall !read more

Tony Turk

00:34 25 Feb 20

Tony Turk

00:34 25 Feb 20

Richard Brown

14:24 23 Feb 20

Richard Brown

14:24 23 Feb 20

Quick,great staff,great pricing.

Rick Zavislak

00:42 12 Feb 20

Quick,great staff,great pricing.

Rick Zavislak

00:42 12 Feb 20

Thank you to Martin Taroni and the whole team at Ford for the great... service and help with the purchase of my new to me 2007 GMC Sierra sle.read more

Henry Fossen

15:42 06 Feb 20

Thank you to Martin Taroni and the whole team at Ford for the great... service and help with the purchase of my new to me 2007 GMC Sierra sle.read more

Henry Fossen

15:42 06 Feb 20

Heather Brown

17:14 02 Feb 20

Heather Brown

17:14 02 Feb 20

Layne Braye

07:17 17 Jan 20

Layne Braye

07:17 17 Jan 20

Big thanks to Steve Marshall in cr, specifically Jerry from sales and... Tom from service. Great service after the purchase was made, thats a big deal. Great service goes a long way, these guys are pros!read more

Dylan Harris

20:43 11 Jan 20

Dylan Harris

20:43 11 Jan 20

Always friendly, always prompt service. No complaints. Great business... to deal with.read more

Mike Hoffman

02:08 07 Jan 20

Always friendly, always prompt service. No complaints. Great business... to deal with.read more

Mike Hoffman

02:08 07 Jan 20

swebb 52

01:56 05 Jan 20

swebb 52

01:56 05 Jan 20

Very helpful

Gerry Dyck

20:05 31 Dec 19

Very helpful

Gerry Dyck

20:05 31 Dec 19

pat galley

15:53 27 Dec 19

pat galley

15:53 27 Dec 19

paul russell

13:16 24 Dec 19

paul russell

13:16 24 Dec 19

These guys are consistently great with their services!

Matt Neil

18:45 17 Dec 19

These guys are consistently great with their services!

Matt Neil

18:45 17 Dec 19

Nelson and staff were great Worked well with us to get us into a new... f-350. Gave us a fair trade in on our old truck. Even though there was a few glitches along the way, they still found a way to smooth out the bumpsread more

Cory Kozier

02:30 17 Dec 19

Cory Kozier

02:30 17 Dec 19

good service😃with helpfull staff

Judy DenBoef

21:16 16 Dec 19

Cory Vawter

19:51 16 Dec 19

Cory Vawter

19:51 16 Dec 19

Great purchase experience. Rite price with the correct accessories... included. Vehicle ready for pick up on time. Pleasant knowledgeable finance team.read more

Phil Salter

15:18 10 Dec 19

Great purchase experience. Rite price with the correct accessories... included. Vehicle ready for pick up on time. Pleasant knowledgeable finance team.read more

Phil Salter

15:18 10 Dec 19

The staff is ALWAYS so amazing at Steve Marshall Ford. They are... thorough with my car's "check-ups" and always explain the details.read more

Suz Shilson

16:01 07 Dec 19

The staff is ALWAYS so amazing at Steve Marshall Ford. They are... thorough with my car's "check-ups" and always explain the details.read more

Suz Shilson

16:01 07 Dec 19

Good service and friendly staff.

Terry Hooper

17:38 06 Dec 19

They are alway there to make sure you leave as a satisfied customer!... I drove in and was having trouble with my wipers...It was pull right and bam...new wipers on ! Didn’t even have to leave my car! Thanks gang 🙌read more

Terry-lee Rosse

14:14 02 Dec 19

My new truck

Cory Grosskleg

20:52 01 Dec 19

My new truck

Cory Grosskleg

20:52 01 Dec 19

Antoinette Monaghan

20:15 29 Nov 19

Antoinette Monaghan

20:15 29 Nov 19

GREAT salesperson..informative ..smart..not pushy..'actually smart... enough to read me well'...most ..'don't''.).........the ..'PRODUCT..Ford Ranger XLT crew cab'..is superb...)all of the ...service...finance...insurance people were .also very professional..I couldn't have been MORE impressed...or .'to be honest'....MORE'....'surprised'...so ..'thank you..'Steve Marshall...'FORD GANGread more

Vogue Villains

17:38 28 Nov 19

Vogue Villains

17:38 28 Nov 19

Trevor Jago

00:01 28 Nov 19

Trevor Jago

00:01 28 Nov 19

B J

22:40 25 Nov 19

B J

22:40 25 Nov 19

It was raining & the windshield wipers on our Escape were streaking. ... Since we had a service contract we pulled into Ford, were sent right into the shop & the mechanic put new wipers on for us. It was all done very quickly & everyone was very friendly.read more

Dawn Chamberlin Hopkins

06:54 21 Nov 19

Took my Flex in for a recall. All done, alignment done an hour early.

Bob Perry

00:29 21 Nov 19

John MacDonald

15:40 20 Nov 19

John MacDonald

15:40 20 Nov 19

Since moving here from Ontario 2 years ago, they have ALWAYS gone... above and beyond with their service. I love that they clean the vehicle every time i visited, so it was a no brainer when I decided to trade in my F150 for an escape. The only thing that was missing was a red carpet LOL. Thanks for the great service.read more

Hélène Andrée Aubé

16:10 19 Nov 19

I had a awesome experience when purchasing my 2018 Ford F-150 Nelson... Gillette made the experience smooth and comfortableI highly recommend Steve Marshall for all your purchases and service needsMike Ecclestonread more

mike

02:33 18 Nov 19

mike

02:33 18 Nov 19

Thank you to Nick, Shane, Karl and Steve for a marvellous experience... purchasing my new MKC. My experience has always been positive with Steve Marshall motors in Campbell River and I am confident they will continue to look after me in that same wonderful fashion.read more

Susan Macdonald

16:58 17 Nov 19

Susan Macdonald

16:58 17 Nov 19

Very helpful and good promt service

Wayne Bezaire

21:51 16 Nov 19

Very helpful and good promt service

Wayne Bezaire

21:51 16 Nov 19

Tony/Vicky Stubbs

14:56 16 Nov 19

Tony/Vicky Stubbs

14:56 16 Nov 19

Our experience with Steve Marshall Ford was excellent. We knew what... we wanted and Steve Bishop, our sales guy, made sure we got it. Steve and the Sales Manager, Scott, were patient, friendly and helpful. We live in Kyuquot and it took some coordination of schedules over time to finalize the deal and drive away in our 2019 Ford 150. Individuals from every department were friendly and welcoming. Bill made the financial documentation quick and painless. It was a pleasure to visit the dealership every time. We would not go anywhere else to purchase a vehicle.Thank you from Siiqaa Water Taxi. (in Kyuquot) Tony Hansen and Shaunee Casavantread more

Shaunee Casavant

18:13 15 Nov 19

Shaunee Casavant

18:13 15 Nov 19

Dan Kelson

02:16 15 Nov 19

Dan Kelson

02:16 15 Nov 19

Excellent service and staff

Steve Mitchell

18:04 14 Nov 19

Jan

19:42 11 Nov 19

Jan

19:42 11 Nov 19

I am very pleased with the service I received from Jerry Johnson.... Once I made a decision on the type of vehicle I wanted, Jerry immediately went to work. The end result is a vehicle both my wife and I are very pleased with and at a very good price. There was a hiccup at the beginning I felt was created by sales management. I discussed how I felt with Jerry and it was very obvious that he took my concerns seriously. All the bumps were smoothed out because of his positive attitude and willingness to help. I would recommend Steve Marshall Ford and especially Jerry to others.read more

Bill Magierowski

16:41 07 Nov 19

Bill Magierowski

16:41 07 Nov 19

richard vlasakker

03:30 07 Nov 19

richard vlasakker

03:30 07 Nov 19

Mark Scarrow

20:56 06 Nov 19

Mark Scarrow

20:56 06 Nov 19

Lydia Vokurka

13:10 04 Nov 19

Lydia Vokurka

13:10 04 Nov 19

Awesome drive in service. Was given a courtesy car while my car was... in the shop for the day. Everything went exactly like they said. Car was cleaned and ready exactly when they said.read more

Chris Newton

17:48 01 Nov 19

Awesome drive in service. Was given a courtesy car while my car was... in the shop for the day. Everything went exactly like they said. Car was cleaned and ready exactly when they said.read more

Chris Newton

17:48 01 Nov 19

I have never had a complaint,drive out of my way to deal with there... serviceread more

William Van Weelden

18:32 29 Oct 19

I have never had a complaint,drive out of my way to deal with there... serviceread more

William Van Weelden

18:32 29 Oct 19

Always above and beyond fabulous service and staff .

Allison Lanoville

23:11 25 Oct 19

Herb Ey

21:26 21 Oct 19

Herb Ey

21:26 21 Oct 19

Good and easy to deal with. Always are fast on getting back to you... when your vehicle is readyread more

Josh Whyley

16:02 18 Oct 19

Bryan Mair

16:02 16 Oct 19

Bryan Mair

16:02 16 Oct 19

Highly recommend! They go above and beyond for their clients.

Summer Lewis

12:34 11 Oct 19

We purchased a used 2010 highlander from Steve Marshall Ford. We are... very happy with the vehicle and the service we received from test drive through to completion of the deal and delivery. Thanks Steve Marshall Ford!read more

Pete Roos

13:53 09 Oct 19

Nothing but great experiences right from the Sales Staff right on... through to the Service Department.read more

Barry Hemmelgarn

16:19 06 Oct 19

a free car wash whenever you want as well as a job well done

Gaylord Stewart

15:12 23 Sep 19

Always makes me feel good when I go in for a service great coffee and... keep you in the loop tyread more

Mal Gilette

01:13 21 Sep 19

These guys and gals are gold! They treat you like family. Always on... time and estimates are accurate. Any warranty work on our 2018 Explorer has been hassle free. Thank you so much for making us feel at home everytime we visit. Oh and did I mention free car washes for life? Amazing. Keep up the great work!read more

Matthew Gionet

20:14 12 Sep 19

Went in for an issue with my Eco boost and a few other things. In and... out Quickly! This was a Thursday. Around 7pm I started headed back home and broke down due to an issue that never showed up on the reader. I called after hours, well 2 minutes 🤷‍♀️ and they answered. Asked if I could limp it back. So I did and they got me fixed right up! Thank you John, Pete and the other Gentleman man that helped me. You guys rock!read more

SJ Decap

20:14 06 Sep 19

Come one come all take a look for great prizes

Lezley Roof Dick

03:16 06 Sep 19

We always buy our vehicles at Steve Marshall. They are so kind,... caring and informative. We would never go anywhere else. They are extremely accommodating. My husband and I recommend them to everyone.read more

Karen DeGoesbriand

16:34 04 Sep 19

great happy folks and great fast service

Bryanne Wilma Stacey

21:56 02 Sep 19

Customer service buying my Escape was great, thanks David. Service... department is awesome as well. Highly recommend...read more

Jonnie Wilson

00:20 31 Aug 19

First rate dealership in all departments. You can tell the staff like... working here. Martin made buying our new Escape a pleasureread more

Brian Veitch

14:41 28 Aug 19

Very helpful and knowledgeable staff!

Ryan Mellett

18:01 26 Aug 19

The service department is top notch! Thank you to Sara for always... looking after me!read more

Krista Lee

22:16 20 Aug 19

I ended up with exactly what I wanted, without any pressure, thanks,... eh.read more

Heather Mary Brown

17:14 20 Aug 19

there very friendly and helpful my car looks great after it been... there 5hanks you for the great serviceread more

Gloria Rawlins

16:31 19 Aug 19

No pressure sales team, super helpful, understanding, and the... service staff are second to none , the building and especially service is always super cleanread more

Valeri Page

13:33 14 Aug 19

Drove in yesterday with an “electrical problem”. So wonderful to be... met by Sarah and the incredible Steve Marshall team. I instantly knew the problem would be taken care of. After a quick diagnosis, i was told the problem would take some time. During the diagnostic time, i enjoyed a walk around the show room. Love, love 💕 love Mr. Marshalls antique Ford truck!!!!!!! Thanks so much for having it on display!!! I was notified early in the afternoon that my vehicle was ready. When I arrived, I was shown the shredded belt that was causing the problem. I left feeling very satisfied, with a clean car!!!!! Thanks so much❤️read more

Geri Arkell

16:26 07 Aug 19

Yes we would recommend Steve Marshall ford. Went for our oil change... and got it done with no problem, the car also came back to us all cleaned up and vacuumed out. Thank you.read more

Lorraine Kyle

16:35 16 Jul 19

Great experience shopping here! Jerry was a very friendly and helpful... salesperson. He met us at our level and never once tried to up-sale us at all. They even washed and vacuumed our rental car before we had to take it back, because we had dog hair in the back and the salesman knew we were worried about it! That’s a good dealership. Our new to us Ford F-150 is really great and we are enjoying the nice ride and power. Thank you!read more

Cheryl Jones-Large

17:00 11 Jul 19

John and his team went out of their way to help me when the battery... died in my car. I really appreciated the care you took even though it was a small matter. Thanks.read more

Heather Asplin

16:40 11 Jul 19

We just purchased a F150 Truck from the Campbell River dealership. ... Excellent experience from start to finish...we are thrilled with the new truck...just what we were hoping to find. Salesman Jerry and Gary in Finance were fantastic! First rate dealership in every respect. Terry and Corie Greeneread more

Corie Greene

04:00 07 Jul 19

The staff will go above and beyond to help you!! So friendly too

Liz Jack

17:56 02 Jul 19

Beautiful building, staff are all friendly & helpful and the service... was great!read more

Judy Skinner Rollison

15:21 02 Jul 19

Awesome service, great bunch of people and a gorgeous clean looking... dealership,read more

Robert Nixon

06:08 28 Jun 19

This is the only place I will go to get any service done, all the... techs are properly trained and know their vehicles, and the best way to diagnose those pesky vehicle problems.read more

Corey Silliker

03:00 21 Jun 19

As usual, quick and friendly service. Service was done on time and... it’s nice to get into a clean car.read more

Ted Hamilton

16:04 13 Jun 19

friendly service, no appointment for my first oil change just showed... up same day right away service and a free car wash.read more

Robert Dixon

13:51 10 Jun 19

The people are so friendly and professional and explain what has been... done and whyread more

Suzanne Shilson

15:58 08 Jun 19

Thank you very much Jerry for all the time that you spent with us... helping us find the truck we wanted! And thank you Shane for working with us to get the best deal we could!read more

Rachel SharpeWoods

01:09 01 Jun 19

i recommend steve marshall ford because they go above and beyond to... satisfy the customer.i have just purchased my 2nd truck from them and i am happy. go talk to nick silva for your next truck and you wont be disappointed.read more

Kevin Ross

05:10 29 May 19

Wyser loves coming to SM with me he is so welcomed. Thanks for the... directions to the lovely walk around the estuary. service was great.read more

Anita Fisher

04:51 23 May 19

I received excellent service when went to trade in my F-350 for a... Ford Explorer sport model. They answered all my questions, explained my new vehicle features and got the deal that was right for me!! Thanks Jerry for all your help. Five star service!!!read more

Deborah Penning

01:47 23 May 19

Last Saturday I went into Steve Marshall ford after tirelessly trying... to get myself into a ford F150 crew cab FX4 or Limited Model and was working with another dealership who had not pulled threw as promised upon entering the steve marshall ford building it felt welcoming and inviting,Stephen greated me and I showed him the truck of interest luckly it was not on the lot it was just being started in like new car cares detail bay he interrupted the detail and brought it right over it wasn't started on full detail I Don't believe it was fully shampooed or detailed but that could be worked out later,we went for a test drive and worked the deal with my trade by the end of the business day we had struck a deal fiancing all in place i have had it now a week this Saturday and the professionalism and non pressure sale of Stephen was top notch you don't find pressure free dealerships or salesmanship these days the free car washes and hassle free services and piece of mind go along ways...thanks guy's and appreciate Stephens top not professionalism that guy would make a spectacular sales managment asset!!read more

Curtis Jr Omeasoo

03:08 17 May 19

Trucks !!! we Love Our Ford Trucks

Angel Pie Mcmanus

18:47 29 Apr 19

We were very very happy with our trade in and the services was... awesome. We will be back. Go see Jerry.read more

Winnie Anderson

01:40 28 Apr 19

The wonderful service in the parts and services department, the... ladies in there are always smiling and helpful. Keep up the good work !read more

Linda Christian

19:52 27 Apr 19

my boyfriend got a truck here recently and his salesman (nick Silva)... has been nothing but great with everything with maintenance and esthetics, he truly only wants nothing but the best for his clients.read more

Ëilëëñ Pëtërs

00:55 27 Apr 19

I've had really great service from Steve Marshall Ford. The staff are... very thoughtful and will go the extra mile for you. Living in Courtenay doesn't stop me from driving to CR to get great service.read more

Mike Fitzgerald

01:31 14 Apr 19

They were all so very helpful to get me the car I wanted...also very... friendly and respectful...thank you Steve Marshall Fordread more

Lynn Amos

06:41 10 Apr 19

I have a ford car an love it. ford has always been good to me. now to... work on upgrading to a truck 🙂read more

Julia Bruce

05:28 09 Apr 19

Class Act! State of the art facility! Top notch team and product!

Jerry Johnson

20:27 05 Apr 19

Great service - efficient- open and honest - good prices for repairs,... service - very friendly and considerate staff.read more

Christine Black

17:16 02 Apr 19

As a forestry logging road contractor, I am very happy with Steve... Marshall Ford out of Campbell River, The parts and service team has been pretty darn good! Over 16 yrs of service. wow where has the time gone !! I just recently bought my first Ford 150 King Ranch from Nick Silva! I have to personally Thank Nick for teaching this old chick on how to use some of it fancy features LOL.. Plus, a great big thank you to the body shop for fixing up some warranty work! I can honestly recommend this dealership!!Thanks, Nancy Carnahan Pontingread more

Nancy Carnahan Ponting

15:37 02 Apr 19

Jeff and all the body shop team are rockstars!!!

Michael Behm

17:43 28 Mar 19

Great service, friendly,prompt and vehicle as well as myself well... looked after!read more

Colleen Lane Tait

22:20 26 Mar 19

I have been dealing with Steve Marshall Ford for (dare I say it?)... over 40 years and have always been satisfied with the friendly, professional service I receive. If I have a problem they fix it and follow up to make sure I am completely satisfied.read more

Sylvia Jago

17:13 25 Mar 19

Great customer service always, since 2011 when I bought my car, from... the salesmen to the service department, the great receptionist, Brenda, and random employees. If I was waiting for my vehicle they would always come up and ask me if I needed anything it was great. Very trusted companyread more

Bonnie Richardson Warren

14:52 24 Mar 19

Right from the start walking into the dealership we were impressed.... The showroom was amazing ,then promptly and professionally Steve Bishop greeted us with a hug with his amazing smile . I loved my Ford Escape instantly that Steve took the time to pick out the perfect one for me. The whole process was very professional and easy from Steve and his sales manager doing what he could for me for my trade-in ,to Bill finance manager getting the paper work done quickly and well explained. Even the insurance process was done quickly and it wasn’t long before we drove out of the lot with my new escape with a smile on my face. Thank you so much Stephen Bishop and the team. Such a great atmosphere to walk into ❤️ Karen Budlongread more

Karen Jasken Budlong

16:36 22 Mar 19

Worked at Steve Marshall's many years ago. Personable friendly and... great customer service. Staff in all departments go above and beyond their pay.read more

Deidre Solberg

11:53 19 Mar 19

Thank you to Aaron & Steve for the experience and service I received... on March 16th, even though I didn’t walk away with a new vehicle due to going with a different offer, I felt the experience in that day alone made up for some of the issues I encountered with my last car and would now give it another shot in the future if the opportunity and right vehicle presents it’s self.read more

Selina Child

00:04 19 Mar 19

went in for a simple oil change. I wasn't overcharged with wheel... rotations etc that are not necessary at this point. they did give my muddy car a drive through the car wash which it did need.thanks so muchread more

Richard Marr

14:54 11 Mar 19

A great team that went over and above to make finding the perfect... 'new-to-me' vehicle an easy process. Great communication and nice people, respectful of my time (which is a big deal) - would definitely recommend. Thanks Aaron, Shawn and crews.read more

Colleen Dane

19:38 07 Mar 19

Had a good experience trading in my ford focus 🙂 Jermaine was... willing to find me a truck even though I was stuck on a specific Toyota. Found one and brought it over from the mainland for us! Very happy overall it's exactly what I wanted. It came with bald tires that the other dealership was going to sell it with so they put on some near new ones which is greatly appreciated.read more

Emily H Davis

16:16 28 Feb 19

and you have to do is go to the gym and get a new one for the team to... be there by ❤️💞 I think we are going outread more

Leona Barendregt

18:01 23 Feb 19

Prompt professional service

Dave Ritchie

23:46 17 Feb 19

6 ⭐️ as they always go above and beyond

Tim Loland

21:17 17 Feb 19

Friendly and professional service staff. Two and a half years... getting my truck looked after by their service department has proven to me that Campbell River Steve Marshall Ford has Customer Satisfaction as their number one priority. Was so pleased with the level of service, I recently traded in my 2016 F-150 for a new 2018 F-150. Looking forward to continuing my business relationship with this dealership for many years to come.read more

Spencer Andrews

03:19 14 Feb 19

Have done right by me and my Nightmare Edition.

Shyann Wolf

15:04 05 Feb 19

Would definitely look when ready for a new vehicle, and ask for David... Damron, best to work with with any purchase or lease.read more

Jane Grubbs Coleman

19:32 31 Jan 19

Go there for the best deals on used cars. Highly recommended.

Raj Saraf

20:57 29 Jan 19

Great dealership that gives great customer service.

Barrie Holmberg

02:56 29 Jan 19

Great working with Martin Taroni at Steve Marshall Ford yet once... again!! Highly recommend their vehicles!read more

Cory T. Hanson

23:11 24 Jan 19

This is the only place to buy a vehicle. They have great customer... service and this continues long after they hand you the keys. I will be buying my next vehicle from them when the time comes.read more

Mike Robson

18:58 11 Jan 19

ford is the best product on the line check it out

Brendon Allen

15:45 11 Jan 19

Quick solid service.Thanks for the cup of coffee or the request to... take me somewhere in your car.All good suff.read more

Wayne Mann

22:39 07 Jan 19

Awesome service, and great Vehicles!

Justin Blondeau

02:07 04 Jan 19

awesome service...great vehicles...they work for you...

John. Amos

20:24 29 Dec 18

OMG! I can’t say enough good things about our experience! Aaron was... AMAZING! We told him what we were looking for and he found it and had it ready for us. After all was said and done it only took about an hour and half! Thank you so much Aaron for all of your hard work and making our trade in fast and easy! Merry Christmas 🎄read more

Jen Nelson

02:03 22 Dec 18

I had my vehicle serviced by Dale Barker at Steve Marshall Ford... yesterday. I highly recommend going there! Best service I have experienced to date! Thank you and Merry Christmas!read more

Emma Young

20:41 20 Dec 18

Got a service recall done today and they washed my car now my rims... are shiny thank you thank you thank youread more

Jordan Carheart

23:48 11 Dec 18

great service Aaron Curran

Shannon Jean Taylor

03:32 03 Dec 18

I would like to say thank you to Steve Marshall and his wonderful... staff Nick Bill and Shane they were awesome to deal with and great customer service I'm happy with my 2018 ford explorer thank you againread more

Wendy Luscombe

16:20 02 Dec 18

We had our car in at CR Tint Works for a tint job and some Paint... Protection Film installed. Our car received some small blemishes on the trunk and bumper while in their care. However, none the less CR Tint Works directed me across the parking lot to Steve Marshall Bodyshop to make it right. Kudos to CR Tint Works!!! 👍🏻Now it was in the hands of the bodyshop, and we were more than pleased with their communication to get us in, in the next couple days. They were able to provide us a courtesy car while our Jetta was in the shop! This option was initially not going to happened, but they worked their magic and VOILA we were on our way!!! 👍🏻 Our car was fixed up on time, and it was once again beautiful. They were polite, friendly, and very professional! I would recommend them based on our experience! Thanks for all your help Steve Marshall Bodyshop!!read more

Brian Selman

06:21 30 Nov 18

very friendly and very willing to meet my needs any questions I had... they where able to help me with them Thank u all this is my second car from then and never had a problemread more

Jacquita Louise Wadhams

02:24 28 Nov 18

A friendly customer oriented business.

Tom Goldrup

19:10 23 Nov 18

Service was awesome. Thanks

Sherry Pederson

22:41 20 Nov 18

Very helpful staff all around. Definitely recommend dealing with... Steve Marshall Fordread more

Matt Pederson

03:08 20 Nov 18

Just passed through on short notice and needed quick oil change.... Some of the best customer service I ever recieved. Very accomdating to my situation. thanksread more

Brant Broome

17:13 13 Nov 18

Thank you so much Chris Castro and Gary Curtis for making this new... vehicle work for me! You two rocked today!No nonsense, and Efficient. Steve Marshall Ford, you were a great team to work with.read more

Julie Payne

03:21 04 Nov 18

I recently purchased a 2016 F450 from Steve Marshall Ford. Everything... about this purchase was made easy and any concerns and requests were met with immediate responses. From sales Shane, Nick and Nelson, to the business transaction with Gary and service/parts/tech/detail departments employees, the communication was seamless. This is the reason my family returns to Steve Marshall Ford every time we buy a new car or truck!read more

Scott Wenger

17:34 20 Oct 18

Always positive punctual service

Stefan Lebel

16:47 04 Oct 18

Very satisfied with my Ford F- 150 and thank you Jermaine for all... your helpread more

Anne Marrs

03:20 02 Oct 18

I recently purchased my fourth vehicle from Steve Marshall ford. My... salesman (Jermaine) is new to the area. Couldn’t have asked for an easier transition from my pretty blue mustang to my new Ford F-150 pick up. Loved everything about my experience with the one exception....my husband is hogging it. Huge thanks to Jermaine and all the staff at Steve Marshall.read more

Josie May Ladouceur

15:11 01 Oct 18

A very professional positive environment which can only come from the... top down. I purchased my F150 at Steve Marshall’s and have it serviced there as well. Always a positive happy experience with any of the departments. 👍🏼. I would recommend anybody to this business.read more

Rod Williams

04:16 25 Sep 18

i had a great truck buying experience,Martin was very helpful and... would certainly recommend him to help you purchase a vehicle,THANKS ALOT ,Russell Hardyread more

Russell Fisher

12:22 28 Aug 18

Please read this. Actual event,No individuals mentioned.People... can't fix what they don't know about.Once I explained the what I was looking for the sales staff quickly found a suitable vehicle. Most of the boxes were checked.A few things nagged me but I liked what I was offered more or less.As the day wore on, I considered what I those things that nagged me, I assumed that the deal is the deal, Happy or not. I got what I paid for... I got what paid for.I was wrong, about that, even after the sale was complete and they could have closed the door on me, they listened, I explained the issues I had.I was surprised by the openness and understanding the staff showed me, after the sale. They said they would fix the issues that nagged me and would not be satisfied until I was happy with my purchase.Buying a vehicle can be a stressful event.But they can't fix what they don't know. I should have stopped and explained, and save myself the self doubt. Im waiting for the fixes they offered but I believe this will get fixed.I would recommend this understanding dealer.read more

James Mark Redford

02:29 25 Aug 18

Great service, friendly, professional staff. Repaired my vehicle... perfectly at a reasonable price. Will go there again.read more

Tuula Pajak

17:21 17 Aug 18

yes very good and welcoming place

Shirley Robinson

15:19 17 Aug 18

I’ve always received prompt, courteous and effective service at SM... Motors.read more

Bobby G Wilson

14:12 15 Aug 18

good service. friendly personal

Carrie Ann Beech

01:42 15 Aug 18

Took my Ford Escape in for servicing, excellent customer service and... it was done faster then expected. After having bad experiences at another dealership this was a nice change!read more

Stephanie Witczak

18:08 07 Aug 18

We brought home our 4th vehicle tonight leased or purchased from... Steve Marshall Ford and once again from start to finish the customer service was top notch! As with our previous salesperson Tom who has retired, who got me into my 2008 and then 2013 Escapes, Nick Silva went above and beyond to listen to my husband’s wants and needs in a truck. He found almost exactly what my husband wanted late last week, Jesse Lafleur took care of getting the financing sorted and the truck came home tonight with my very happy husband! We have always been treated well here, the service department is awesome too. Highly recommend Steve Marshall Ford if you’re looking for a vehicle!read more

Mallory Cook McEachren

05:46 02 Aug 18

We’ve been dealing with Steve Marshall Motors since 1990.They are... always courteous, friendly, and on time with any repairs or services. Thanks to all the staff!read more

Jo Ross Smith

16:00 24 Jul 18

Recently purchased a 2018 Ford Escape, I am a resident of Alberta and... during my process of wants and needs, my salesperson Nelson Gillette was very helpful via telephone and text messages. Upon purchasing, I had a moment of grief over the recent loss of my brother and asked to be excused for a few minutes to pull myself together and Nelson and John VandenElsen took the time and came and sat with me on the CURB outside to make sure I was ok...I want to Thank You all and I arrived home safely to Alberta and enjoyed the comfort of my new ride..read more

Sandy Toth Trousdell

18:19 22 Jul 18

I took my car in for service, found staff very polite was treated... like I was a very respected customer, I have purchased 3 vehicles from Steve Marshall’s have had all my servicing done at their service department except when I was on holiday then I would search out a ford dealer and only one in seventeen years has compared to the excellent service of Steve Marshall.While waiting this last time myGrandson was with me he noted that at least four times when sitting in the coffee area a member of staff from shuttle driver to sales personnel came over and asked if we wanted anything (coffee/tea/cold drink/popcorn etc) he stated he had never seen this happen when he would go with his father for service or repairs in his hometown . I have read some of the reviews and find it hard to believe that staff were not polite when dealing with customers if you treat the staff with respect then that is what you receive in return, owning a vehicle at times there is unexpected costs for repairs. I would and do recommend Steve Marshall ford in Campbell RiverJohn Macdonaldread more

John E MacDonald

16:04 14 Jul 18

The service department experience was fantastic.thanks to all staff!!

Gary Granke

20:23 12 Jul 18

We were travelling thru from Alberta. My door latch was faulty, door... had a difficult time closing. They were able to fix it the same day and my tire from our trailer that had a slow leak ( that I did not mention when booking appointment). Great service advisor. Very helpful very courteous. High five for helping out a traveler with 5 star serviceread more

Susan Letexier Pickett

12:49 06 Jul 18

Staff is always friendly and extremely helpful. Extremely honest... whenever I have problem I know they are always going to take care of me and make sure all my cars needs are met.read more

Tammy Ordway

20:58 02 Jul 18

Excellent service.

Noel Vanstone

18:25 15 Jun 18

Aaron took great care of my family members when I recommended them to... see him. They are very satisfied with their truck buying experience. Great dealership and an awesome salesperson. Go see Aaron "Ocho" you won't be sorry.read more

Sarah Lazarick

04:47 30 May 18

Always friendly and excellent work

Bob Goodwin

21:09 25 May 18

Bought my last 3 vehicles from Nelly, always a great experience!... Going above and beyond my expectations!!! Thanks!!!read more

Spencer Benoche

00:43 16 May 18

Have been bringing my Escape in for regular service since I moved... here five years ago. Friendly and knowledgeable service advisors and staff always go the extra mile!read more

Felicity Burr

18:50 09 May 18

new fangled procedures to get service does not hurt the usual outcome.

Keith Brandson

12:29 28 Apr 18

Barbara Moxin

17:34 18 Apr 18

Bought my 2010 Shelby GT500 from them, happy with the service that... was provided and absolutely love my car. Thanks again Nick, cheersread more

Daryn Grant

02:43 07 Apr 18

My hang up, I stutter, when asking questions to a non First Nations,... it’s frustrating, this, was from serving time, at the Residential School.read more

Homiskanis Humzettie

19:31 05 Apr 18

My waìt whille the car was being serviced was made enjoyable by... several dogs whose cars were also being serviced.read more

Mike Perks

14:38 04 Apr 18

They went above & beyond to make sure my vehicle was safe and... reliable. I would recommend to everyone to purchase a vehicle here! Thank you!!read more

Josie White

17:57 03 Apr 18

The service was excellent!! The time was made to answer all of my... questions. All of the staff were very helpful and efficient. I am very happy with my purchase and will be a long term client.Stephanie Jonesread more

Stephanie Jones

19:28 30 Mar 18

Great Service! Will always come back !

Bonnie Richardson Warren

14:16 22 Mar 18

Wilfred Alan Hepher

23:23 18 Mar 18

I have to say I received exceptional service from The Steve Marshal... staff. From the sales team, the parts department, the financial dept thus far and they made the task an enjoyable experience. Thanku so much��read more

Netonia Chatelaine

23:43 15 Mar 18

Marcus Young

02:34 13 Mar 18

The staff are awesome � and my car had some body work done to it,... they did an amazing job! Also cleaned the whole thing out and put some gas in lol�read more

Paige Anderson

16:15 03 Mar 18

very good service from Aaron and the other guys we are very happy... with our purchaseread more

Lee Janveaux

18:37 14 Feb 18

Ashley Ritchie

05:48 29 Jan 18

Richard Finch

14:51 25 Jan 18

Brought my 2014 F-150 in for it's regular service, as usual, the... service department there knocked it out of the park, getting the work done quickly and returning a sparkling clean truck to me.read more

B David Ashcroft

03:46 08 Jan 18

Had a recall on my ford they took care of the problem promptly... service was great.read more

Ethel Bielert

23:19 19 Dec 17

Everyone at Steve Marshall is very friendly and helpful. Our sales... agent, Nelson Gillette, is amazing. He helped us find the perfect truck to fit our needs!read more

Christa-Lynn Jennings

15:53 22 Nov 17

Michelle Tremblay

05:01 22 Nov 17

We have extended warranty on our truck ( the last new Ranger to be... sold in Campbell River). Service and willingness to accommodate our ferry schedule have been excellent. We also appreciate the free wash.read more

Keith Muir

00:24 22 Nov 17

Got excellent service for my Kia. Nice, friendly atmosphere. It's all... good.read more

Diane Hogan

17:50 15 Nov 17

Timothy Greer

15:05 07 Nov 17

Aaron Terrence

13:49 03 Nov 17

Thank you so much to Steve Marshall Ford. Since I last posted they... made things right with my son and they do excellent service on my vehicle.read more

Lenora Kelly

19:53 25 Oct 17

Prompt and excellent service. I would highly recommend them.

Kelly Dineen Drake

18:20 23 Oct 17

Jen Joseph

18:14 16 Oct 17

Had a load of problems with my 2013 Lincoln. Problems happened only... every so often and could not be duplicated, or caused, so diagnoses was very difficult. John and Peter and his crew did their best over several visits to try to find the fault. Finally they hit upon what now seems to be have been the cure. All working well for the last 4 weeks. Thank you very much to this dedicated group of auto specialists. They are the best.read more

Barry Watchorn

02:00 14 Oct 17

Stopped at service department one afternoon in September expecting to... have my hopes dashed. I had a minor catastrophe with my new car while in transit from North Island to the Mainland. The men in the service department got on the job immediately to fix the problem for FREE and even washed my car for me. HANDSDOWN the best service experience ever!!! If I lived on the island I would buy all my cars here. Highly recommended! Thank you! Thank You! Thank you!read more

Elaine Burns

16:12 13 Oct 17

James Howse

14:00 11 Oct 17

Stopped in to get my fob changed on my key as my car wasn't starting... very good Steven meet me and gave me a hug and took me over to get a new battery then put it on his bill then told me about there 1/2 hour oil change car wash basic check of tires etc.....it was about 40 min which I sat and had a coffee was great no appointment necessary but the guy who washes the cars needs to be a little bit better at his job or don't offer this service......read more

Dawn Harilstad

01:12 28 Sep 17

Kim Leola Lichtenfeld

16:52 21 Sep 17

I just bought my brand new Ford Edge and couldn't be any happier....... every one was so helpful and made me feel very comfortable through the process. I LOVE MY EDGE and would recommend a test drive - you will love it too !read more

16:45 21 Sep 17

23:06 16 Sep 17

04:10 16 Sep 17

05:04 26 Aug 17

Drove into Steve Marshall Ford of Campbell river and needed an oil... change. Got greeted with a smile and the utmost politeness in a timely manner. Super accommodating and washed my dusty vehicle. THANKS STEVE MARSHALL GUYS.read more

Machelle Loechler Beede

13:53 16 Aug 17

Outstanding service!! Nothing beats a Ford!!!!!!!

Darcy Beetstra

15:53 14 Aug 17

Wonderful collision service. Five star. Dropped off and got my loaner... car in under 5 min. Picked up in under 5 min.read more

Heather M Gatland

18:13 06 Aug 17

Terrific service, fun & knowledgable people. highly recommend Steve... Marshall motors if you are looking to buy a vehicle. Thanks to Aaron and Gary for making it an enjoyable and easy experience.read more

Ailsa Wight

02:58 28 Jul 17

Lisa Buchanan

00:50 19 Jul 17

After having used most of the dealerships on Vancouver Island, I am... sticking with Steve Marshall in Campbell River for all my vehicle purchases and maintenance needs. They are very professional, efficient, helpful and honest.An amazing feat to put together such an impressive team! Thank you!!!read more

Shirley Renaud

13:00 09 Jul 17

Cecil Darryl Ritchie

22:34 07 Jul 17

Just bought a new fiesta from Steve Marshall Ford and must say how... well i was treated by the sales staff.This was the most relaxed transaction ever when dealing a vehicle. Thanks to Martin for the excellent professionalism shown me. Barb.read more

Cliff Lloyd

21:53 19 Jun 17

Steve Marshall Fords staff has worked very hard with us to meet our... goals and needs when it comes to vehicles. Even with short notice they have pulled it off getting us our quantity of trucks to spec and to our desired locations. Great team, a great experience 👍read more

Dominic Corrado

01:29 15 Jun 17

Incredibly happy with my new vehicle, the service I received and... continue to get at Ford in Campbell River. I feel that they go above and beyond. Nick is awesome in sales!!!! Thank you.read more

Shawna Sloan

00:10 05 Jun 17

I recently had my vehicle in at the Steve Marshall Ford body-shop for... an insurance claim. From the moment I called the body-shop to make an appointment with Val, to the completion of the job, I was always granted professional and excellent customer service. There were a couple of ‘hiccups’ that could have been easily avoided, but because Val knows customer service they quickly became a non-issue. My vehicle looks brand new again; you would never know it was involved in a fender bender. I'm very happy with the end product.read more

Gary Hessler

18:16 02 Jun 17

Jane Merrick

16:31 01 Jun 17

I just bought a 2014 Ford Focus from Steve Marshall Ford. I traded in... 2 convertibles, ended up with a beautiful car. As a senior citizen, it will be my last car. I received excellent service from Aaron and Sean. I love they're new dealer ship, a bright cheery atmosphere. Hellaread more

George Nicholls

02:21 01 Jun 17

Darren Munro

17:18 28 May 17

First time in new premises. Seems to have inspired employees as well... to provide superior service that is much appreciated!read more

Neil Keeper

15:22 22 May 17

I recently purchased a vehicle from Steve Marshall and dealt with... Aaron 'Ocho' Curran, probably the best salesmen I've ever had the pleasure of dealing with. Great Guy 👍🏻😎read more

Matthew Victor Kozak

00:26 20 May 17

Branden James Adamuszak

01:00 18 May 17

Mercedes Vandenberg

15:42 17 May 17

Hailey Jewel Lamontagne

06:28 17 May 17

Shaylee Prudhomme

00:36 17 May 17

Nick Silva

22:22 16 May 17

Martin Taroni

21:06 16 May 17

I've purchased my last 3 vehicles from Steve Marshall Ford. They... treat me like it was 30 vehicles. They're always friendly and courteous whenever I'm there. Right from the people who seem to love to wash my truck, to John in service and Ben, Nick and Shawn in sales. All great customer service people.read more

Gary Bechard

21:41 15 May 17

After an unexpected run-in with a deer on Monday night, I chose Steve... Marshall Body Shop for my ICBC claim repairs, brought my car in on Tuesday to have it assessed by Jeff, and I was back on the road by Friday afternoon! Knowing I had to leave for Alberta in 7 days, they made sure I was a priority. Talk about amazing service - as a former Customer Service trainer I can attest to the outstanding service beginning with Val, who went above and beyond with her knowledge and courtesy, to Jeff and his great body shop crew - to the courtesy car and detailing of my vehicle on completion of my repairs - it was one of the easiest claims I have had the pleasure of experiencing - it almost took the pain out of seeing my 'Edge' go thru her first accident. I highly recommend Steve Marshall's Body Shop for all your repairs! Satisfaction IS guaranteed!read more

Jody Stenback McConnan

16:53 14 May 17

The recent oil change I had on my truck was very efficient and they... noticed a problem with the power steering cables so I will get them fixed at a later date.read more

Lee Roth

02:13 12 May 17

Gary Curtis

01:57 11 May 17

I recently had a tour of your new dealership. I was very impressed... and very happy that your staff went out of their way to ensure that my car was cleaned to my satisfaction. I also had my oil changed and was very happy with your new express lane.read more

Sandra Montgomery

15:35 08 May 17

Bought a brand new 2017 f150. Was the easiest purchase i have made.... Friendly staff and very helpfull. Would recommend to anybody and have already.read more

Ray Beson

16:12 26 Apr 17

Dawn Mehnke

22:18 21 Apr 17

I took my Flex in for servicing. Done right away, vacuum interior,... washed outside. All done in and when it was supposed to. I am very happy with service.read more

Bob Perry

15:44 21 Apr 17

Sara is awesome always treating people with upmost respect. I would... recommend Steve Marshall Ford and Sararead more

Joanne Cain

15:30 19 Apr 17

Recently I brought in our Ford Escape due to a clunking sound I could... not identify. I was concerned that something may have got caught up on the undercarriage. The staff greeted me courteously and provided me with a loaner car while they went over my car. They called me several hours later to say everything underneath the car was intact and they could not find the cause of the noise. (It has since disappeared altogether, so no worries.) I have been a regular Steve Marshall's customer for many years, so perhaps that is why they did not charge me for their time, but it spoke volumes to me about how they go the extra mile for their customers. I have always been very satisfied with the treatment and service received from them.read more

Linda Brind'Amour

19:56 18 Apr 17

I was pleasantly surprised how great the service was at Steve... Marshall Ford. Aaron Curran went over and above to get me the best deal possible. Very friendly staff. Totally recommend SMF to family and friends.read more

Roberta Savey

03:13 04 Apr 17

Great service on our car...love the new drive through bay.

Mary Drazenovic Deagle

20:31 01 Apr 17

Kent Reesor

15:51 31 Mar 17

Took my car into body shop after a minor accident was treated very... very well courtesy car was provided right away and my car was very well taken care of and was called as soon as it was done thankyou Val you made me feel like I was special 🙂 great serviceread more

02:55 29 Mar 17

12:52 24 Mar 17

22:38 10 Mar 17

07:45 10 Mar 17

Very friendly people and Awesome customer service

Foster George

01:55 09 Mar 17

Thank you to the service department for the great service on our... 2017 escape se , as always it was a pleasure. We appreciate the service Manager test drove our 2017 Escape to discover the mechanical problem with the differential , your service department got us a reliable 2016 focus to drive for the month that it took to fix our Escape. Thank you for the updates and your professionalism.read more

Henry B Fossen

15:22 24 Feb 17

Great salesmen, fabulous parts staff and fantastic service advisors.... Your one stop shop for the best vehicles ever built and their support.read more

Bonnie Kennedy

18:41 05 Feb 17

Mike Dupuis

01:19 25 Dec 16

The lady went into the experience thinking she woukd walk off the lot... as she dislikes pushy salesmen. Ocho or Aaron Curran took care of us and we're enjoying our new F150read more

Mike Becherer

17:49 22 Dec 16

Aaron "Ocho" Curran was polite, answered all our questions and we're... loving the new 150read more

Eddie Osbourne

17:44 22 Dec 16

I had the best experience, when buying my first truck. Relaxed... welcoming environment. No pressure.read more

Deidra Dee Cathcart

14:20 30 Nov 16

Fast & super friendly place to shop. I drove up from victoria and had... a great experience. You won't be disappointed �read more

Sammi Sam Forrest

03:52 30 Nov 16

Frank Lucas Jr.

19:33 13 Nov 16

Came with my son to look at a used truck and left with a 2016 FX6,... thanks to Nick, Erin, & Ben for the great service. I drove 300 km and it was well worth the trip. Thanks To all at Steve Marshall Ford.read more

Terry Martens

06:41 27 Sep 16

We had trouble with our 05 diesel and they very kindly diagnosed and... repaired it the same day. That is FORD service, AWESOMEread more

Ray-Dianna Kowerchuk

01:56 06 Aug 16

We are fairly new in town, and it was really nice to find an amazing... place to service our vehicle on the first go. Glen showed a lot of character in dealing with me. Meghan went above and beyond her job, and just showed genuine kindness. Thank you! we will continue to bring our vehicle to you guys, and if your sales staff is as legitimate as your service dept, we will be by when that time comes too.read more

David Weaver

01:04 14 May 16

Shara Plows

19:22 06 May 16

I've had nothing but top notch service with purchasing and... maintaining my vehicle. Thanks to Ben and the rest of staff for going above and beyond!read more

Lindsay Jacqueline

03:15 11 Nov 15

Great deals and great people that make the car buying experience... fun!Seriously....go see these people!read more

Jens Nielsen

01:27 11 Nov 15

Had an awesome experience when we bought our van at the dealership... everyone was very knowledgable and friendly and made the process not stressfulread more

Heather Edward

21:55 10 Nov 15

Nick Silva is the reason I love Steve Marshall Ford 😉 talk about... easy on the eyesread more

Brianne Johnston

21:50 10 Nov 15

Service department is awesome had a small issue with our 2014 F150... company truck , called in fixed and out under a hour. Thanks !!!read more

Gord Welsh

21:46 14 Aug 15

One of the best places I've ever worked or shopped!

Benjamin James Eric Coyle

01:44 11 Aug 15

Breanna Nagy

15:51 12 Jun 15

Aron Welsh

17:24 11 Jun 15

It has been over five months since we purchased our 2014 Ford... Escape. It was quite a change for us to switch to a smaller Van, butAlex and I love our van. Thanks JASON. From Alex and Doreen Point, in Powell River.read more

07:31 21 Mar 15

13:46 11 May 14

02:21 01 May 14

22:55 14 Mar 14

09:34 04 Dec 13