Parts Direct :
250-287-8338
Body Shop :
250-287-9185
Sales :
250-287-9171
2300 N Island Hwy
Campbell River, BC V9W 2G8
Campbell River, BC V9W 2G8
reviews
chris charko
22:14 14 Mar 20
chris charko
22:14 14 Mar 20
Always friendly service. Thanks for all that you do.
Ella Paul
20:20 27 Feb 20
Always friendly service. Thanks for all that you do.
Ella Paul
20:20 27 Feb 20
Martin was a absolute pleasure to deal with ! I came away from the... dealership very happy with the whole process . From the purchase of the truck to the trade in of my older vehicle. Thanks again to Martin and his team at Steve Marshall !read more
Tony Turk
00:34 25 Feb 20
Martin was a absolute pleasure to deal with ! I came away from the... dealership very happy with the whole process . From the purchase of the truck to the trade in of my older vehicle. Thanks again to Martin and his team at Steve Marshall !read more
Tony Turk
00:34 25 Feb 20
Quick,great staff,great pricing.
Rick Zavislak
00:42 12 Feb 20
Quick,great staff,great pricing.
Rick Zavislak
00:42 12 Feb 20
Thank you to Martin Taroni and the whole team at Ford for the great... service and help with the purchase of my new to me 2007 GMC Sierra sle.read more
Henry Fossen
15:42 06 Feb 20
Thank you to Martin Taroni and the whole team at Ford for the great... service and help with the purchase of my new to me 2007 GMC Sierra sle.read more
Henry Fossen
15:42 06 Feb 20
Heather Brown
17:14 02 Feb 20
Heather Brown
17:14 02 Feb 20
Layne Braye
07:17 17 Jan 20
Layne Braye
07:17 17 Jan 20
Big thanks to Steve Marshall in cr, specifically Jerry from sales and... Tom from service. Great service after the purchase was made, thats a big deal. Great service goes a long way, these guys are pros!read more
Dylan Harris
20:43 11 Jan 20
Big thanks to Steve Marshall in cr, specifically Jerry from sales and... Tom from service. Great service after the purchase was made, thats a big deal. Great service goes a long way, these guys are pros!read more
Dylan Harris
20:43 11 Jan 20
Always friendly, always prompt service. No complaints. Great business... to deal with.read more
Mike Hoffman
02:08 07 Jan 20
Always friendly, always prompt service. No complaints. Great business... to deal with.read more
Mike Hoffman
02:08 07 Jan 20
swebb 52
01:56 05 Jan 20
swebb 52
01:56 05 Jan 20
Very helpful
Gerry Dyck
20:05 31 Dec 19
Very helpful
Gerry Dyck
20:05 31 Dec 19
pat galley
15:53 27 Dec 19
pat galley
15:53 27 Dec 19
paul russell
13:16 24 Dec 19
paul russell
13:16 24 Dec 19
Friendly staff that are very informative and eager to help.Enjoy... dealing with the guys.👍read more
Mark Northrup
16:28 21 Dec 19
Friendly staff that are very informative and eager to help.Enjoy... dealing with the guys.👍read more
Mark Northrup
16:28 21 Dec 19
These guys are consistently great with their services!
Matt Neil
18:45 17 Dec 19
These guys are consistently great with their services!
Matt Neil
18:45 17 Dec 19
Nelson and staff were great Worked well with us to get us into a new... f-350. Gave us a fair trade in on our old truck. Even though there was a few glitches along the way, they still found a way to smooth out the bumpsread more
Cory Kozier
02:30 17 Dec 19
Nelson and staff were great Worked well with us to get us into a new... f-350. Gave us a fair trade in on our old truck. Even though there was a few glitches along the way, they still found a way to smooth out the bumpsread more
Cory Kozier
02:30 17 Dec 19
good service😃with helpfull staff
Judy DenBoef
21:16 16 Dec 19
Cory Vawter
19:51 16 Dec 19
Cory Vawter
19:51 16 Dec 19
Great purchase experience. Rite price with the correct accessories... included. Vehicle ready for pick up on time. Pleasant knowledgeable finance team.read more
Phil Salter
15:18 10 Dec 19
Great purchase experience. Rite price with the correct accessories... included. Vehicle ready for pick up on time. Pleasant knowledgeable finance team.read more
Phil Salter
15:18 10 Dec 19
The staff is ALWAYS so amazing at Steve Marshall Ford. They are... thorough with my car's "check-ups" and always explain the details.read more
Suz Shilson
16:01 07 Dec 19
The staff is ALWAYS so amazing at Steve Marshall Ford. They are... thorough with my car's "check-ups" and always explain the details.read more
Suz Shilson
16:01 07 Dec 19
Good service and friendly staff.
Terry Hooper
17:38 06 Dec 19
They are alway there to make sure you leave as a satisfied customer!... I drove in and was having trouble with my wipers...It was pull right and bam...new wipers on ! Didn’t even have to leave my car! Thanks gang 🙌read more
Terry-lee Rosse
14:14 02 Dec 19
My new truck
Cory Grosskleg
20:52 01 Dec 19
My new truck
Cory Grosskleg
20:52 01 Dec 19
Antoinette Monaghan
20:15 29 Nov 19
Antoinette Monaghan
20:15 29 Nov 19
GREAT salesperson..informative ..smart..not pushy..'actually smart... enough to read me well'...most ..'don't''.).........the ..'PRODUCT..Ford Ranger XLT crew cab'..is superb...)all of the ...service...finance...insurance people were .also very professional..I couldn't have been MORE impressed...or .'to be honest'....MORE'....'surprised'...so ..'thank you..'Steve Marshall...'FORD GANGread more
Vogue Villains
17:38 28 Nov 19
GREAT salesperson..informative ..smart..not pushy..'actually smart... enough to read me well'...most ..'don't''.).........the ..'PRODUCT..Ford Ranger XLT crew cab'..is superb...)all of the ...service...finance...insurance people were .also very professional..I couldn't have been MORE impressed...or .'to be honest'....MORE'....'surprised'...so ..'thank you..'Steve Marshall...'FORD GANGread more
Vogue Villains
17:38 28 Nov 19
Trevor Jago
00:01 28 Nov 19
Trevor Jago
00:01 28 Nov 19
B J
22:40 25 Nov 19
B J
22:40 25 Nov 19
It was raining & the windshield wipers on our Escape were streaking. ... Since we had a service contract we pulled into Ford, were sent right into the shop & the mechanic put new wipers on for us. It was all done very quickly & everyone was very friendly.read more
Dawn Chamberlin Hopkins
06:54 21 Nov 19
Took my Flex in for a recall. All done, alignment done an hour early.
Bob Perry
00:29 21 Nov 19
John MacDonald
15:40 20 Nov 19
John MacDonald
15:40 20 Nov 19
Since moving here from Ontario 2 years ago, they have ALWAYS gone... above and beyond with their service. I love that they clean the vehicle every time i visited, so it was a no brainer when I decided to trade in my F150 for an escape. The only thing that was missing was a red carpet LOL. Thanks for the great service.read more
Hélène Andrée Aubé
16:10 19 Nov 19
I had a awesome experience when purchasing my 2018 Ford F-150 Nelson... Gillette made the experience smooth and comfortableI highly recommend Steve Marshall for all your purchases and service needsMike Ecclestonread more
mike
02:33 18 Nov 19
I had a awesome experience when purchasing my 2018 Ford F-150 Nelson... Gillette made the experience smooth and comfortableI highly recommend Steve Marshall for all your purchases and service needsMike Ecclestonread more
mike
02:33 18 Nov 19
Thank you to Nick, Shane, Karl and Steve for a marvellous experience... purchasing my new MKC. My experience has always been positive with Steve Marshall motors in Campbell River and I am confident they will continue to look after me in that same wonderful fashion.read more
Susan Macdonald
16:58 17 Nov 19
Thank you to Nick, Shane, Karl and Steve for a marvellous experience... purchasing my new MKC. My experience has always been positive with Steve Marshall motors in Campbell River and I am confident they will continue to look after me in that same wonderful fashion.read more
Susan Macdonald
16:58 17 Nov 19
Very helpful and good promt service
Wayne Bezaire
21:51 16 Nov 19
Very helpful and good promt service
Wayne Bezaire
21:51 16 Nov 19
Tony/Vicky Stubbs
14:56 16 Nov 19
Tony/Vicky Stubbs
14:56 16 Nov 19
Our experience with Steve Marshall Ford was excellent. We knew what... we wanted and Steve Bishop, our sales guy, made sure we got it. Steve and the Sales Manager, Scott, were patient, friendly and helpful. We live in Kyuquot and it took some coordination of schedules over time to finalize the deal and drive away in our 2019 Ford 150. Individuals from every department were friendly and welcoming. Bill made the financial documentation quick and painless. It was a pleasure to visit the dealership every time. We would not go anywhere else to purchase a vehicle.Thank you from Siiqaa Water Taxi. (in Kyuquot) Tony Hansen and Shaunee Casavantread more
saffirengold
18:13 15 Nov 19
Our experience with Steve Marshall Ford was excellent. We knew what... we wanted and Steve Bishop, our sales guy, made sure we got it. Steve and the Sales Manager, Scott, were patient, friendly and helpful. We live in Kyuquot and it took some coordination of schedules over time to finalize the deal and drive away in our 2019 Ford 150. Individuals from every department were friendly and welcoming. Bill made the financial documentation quick and painless. It was a pleasure to visit the dealership every time. We would not go anywhere else to purchase a vehicle.Thank you from Siiqaa Water Taxi. (in Kyuquot) Tony Hansen and Shaunee Casavantread more
saffirengold
18:13 15 Nov 19
Dan Kelson
02:16 15 Nov 19
Dan Kelson
02:16 15 Nov 19
Excellent service and staff
Steve Mitchell
18:04 14 Nov 19
Jan Gunnar Mortensen
19:42 11 Nov 19
Jan Gunnar Mortensen
19:42 11 Nov 19
I am very pleased with the service I received from Jerry Johnson.... Once I made a decision on the type of vehicle I wanted, Jerry immediately went to work. The end result is a vehicle both my wife and I are very pleased with and at a very good price. There was a hiccup at the beginning I felt was created by sales management. I discussed how I felt with Jerry and it was very obvious that he took my concerns seriously. All the bumps were smoothed out because of his positive attitude and willingness to help. I would recommend Steve Marshall Ford and especially Jerry to others.read more
Bill Magierowski
16:41 07 Nov 19
I am very pleased with the service I received from Jerry Johnson.... Once I made a decision on the type of vehicle I wanted, Jerry immediately went to work. The end result is a vehicle both my wife and I are very pleased with and at a very good price. There was a hiccup at the beginning I felt was created by sales management. I discussed how I felt with Jerry and it was very obvious that he took my concerns seriously. All the bumps were smoothed out because of his positive attitude and willingness to help. I would recommend Steve Marshall Ford and especially Jerry to others.read more
Bill Magierowski
16:41 07 Nov 19
richard vlasakker
03:30 07 Nov 19
richard vlasakker
03:30 07 Nov 19
Mark Scarrow
20:56 06 Nov 19
Mark Scarrow
20:56 06 Nov 19
Lydia Vokurka
13:10 04 Nov 19
Lydia Vokurka
13:10 04 Nov 19
Awesome drive in service. Was given a courtesy car while my car was... in the shop for the day. Everything went exactly like they said. Car was cleaned and ready exactly when they said.read more
Chris Newton
17:48 01 Nov 19
Awesome drive in service. Was given a courtesy car while my car was... in the shop for the day. Everything went exactly like they said. Car was cleaned and ready exactly when they said.read more
Chris Newton
17:48 01 Nov 19
I have never had a complaint,drive out of my way to deal with there... serviceread more
William Van Weelden
18:32 29 Oct 19
I have never had a complaint,drive out of my way to deal with there... serviceread more
William Van Weelden
18:32 29 Oct 19
Always above and beyond fabulous service and staff .
Allison Lanoville
23:11 25 Oct 19
Herb Ey
21:26 21 Oct 19
Herb Ey
21:26 21 Oct 19
Good and easy to deal with. Always are fast on getting back to you... when your vehicle is readyread more
Josh Whyley
16:02 18 Oct 19
Bryan Mair
16:02 16 Oct 19
Bryan Mair
16:02 16 Oct 19
Stephen and the team worked with us to provide accommodating and... personalized service for our unique situation. Follow-up and follow through were timely and we were made to feel like valued customers. Thank you Stephen for going above and beyond!read more
Rosanne Engblom
16:01 15 Oct 19
Stephen and the team worked with us to provide accommodating and... personalized service for our unique situation. Follow-up and follow through were timely and we were made to feel like valued customers. Thank you Stephen for going above and beyond!read more
Rosanne Engblom
16:01 15 Oct 19
Highly recommend! They go above and beyond for their clients.
Summer Lewis
12:34 11 Oct 19
We purchased a used 2010 highlander from Steve Marshall Ford. We are... very happy with the vehicle and the service we received from test drive through to completion of the deal and delivery. Thanks Steve Marshall Ford!read more
Pete Roos
13:53 09 Oct 19
stefan lebel
23:54 08 Oct 19
stefan lebel
23:54 08 Oct 19
We love the fact that we can bring in our new Ford Edge and get it... washed as often as we want. We live remotely on a gravel road, so the dust is a major problem. Each time they seem glad to see us again. The service center has been proactive about checking on any of our concerns: such as the salt that gets put on our road to keep the dust down hadn't corroded our gas tank (as in earlier Edge models). The reminders for servicing are very helpful, and all of the employees are good at stepping in if a particular individual is occupied with another customer. We do not think of visits to the dealership as an ordeal!read more
perri sparks
16:35 06 Oct 19
We love the fact that we can bring in our new Ford Edge and get it... washed as often as we want. We live remotely on a gravel road, so the dust is a major problem. Each time they seem glad to see us again. The service center has been proactive about checking on any of our concerns: such as the salt that gets put on our road to keep the dust down hadn't corroded our gas tank (as in earlier Edge models). The reminders for servicing are very helpful, and all of the employees are good at stepping in if a particular individual is occupied with another customer. We do not think of visits to the dealership as an ordeal!read more
perri sparks
16:35 06 Oct 19
Nothing but great experiences right from the Sales Staff right on... through to the Service Department.read more
Barry Hemmelgarn
16:19 06 Oct 19
Excellent service and amazing staff
Megan Hudson
21:45 03 Oct 19
Excellent service and amazing staff
Megan Hudson
21:45 03 Oct 19
a free car wash whenever you want as well as a job well done
Gaylord Stewart
15:12 23 Sep 19
Always makes me feel good when I go in for a service great coffee and... keep you in the loop tyread more
Mal Gilette
01:13 21 Sep 19
Jacquie Williams
20:47 19 Sep 19
Jacquie Williams
20:47 19 Sep 19
Friendly and professional service staff. Two and a half years getting... my truck looked after by their service department has proven to me that Campbell River Steve Marshall Ford has Customer Satisfaction as their number one priority. Was so pleased with the level of service, I recently traded in my 2016 F-150 for a new 2018 F-150. The salesman Chris was very easy to work with and even took the time to personally deliver the new truck once it had arrived at the dealership. Looking forward to continuing my business relationship with this dealership for many years to come.read more
Spencer Andrews
16:40 18 Sep 19
Friendly and professional service staff. Two and a half years getting... my truck looked after by their service department has proven to me that Campbell River Steve Marshall Ford has Customer Satisfaction as their number one priority. Was so pleased with the level of service, I recently traded in my 2016 F-150 for a new 2018 F-150. The salesman Chris was very easy to work with and even took the time to personally deliver the new truck once it had arrived at the dealership. Looking forward to continuing my business relationship with this dealership for many years to come.read more
Spencer Andrews
16:40 18 Sep 19
william mossey
06:53 17 Sep 19
william mossey
06:53 17 Sep 19
appreciate the great service at this dealership!!
Janet Perry
02:07 16 Sep 19
appreciate the great service at this dealership!!
Janet Perry
02:07 16 Sep 19
These guys and gals are gold! They treat you like family. Always on... time and estimates are accurate. Any warranty work on our 2018 Explorer has been hassle free. Thank you so much for making us feel at home everytime we visit. Oh and did I mention free car washes for life? Amazing. Keep up the great work!read more
Matthew Gionet
20:14 12 Sep 19
Went in for an issue with my Eco boost and a few other things. In and... out Quickly! This was a Thursday. Around 7pm I started headed back home and broke down due to an issue that never showed up on the reader. I called after hours, well 2 minutes 🤷♀️ and they answered. Asked if I could limp it back. So I did and they got me fixed right up! Thank you John, Pete and the other Gentleman man that helped me. You guys rock!read more
SJ Decap
20:14 06 Sep 19
Dropped truck off for reg service, fuel filters, tire rotation. ... Shuttle driver immediately offered ride where ever I wanted to go, Truck was done on time and washed, windows cleaned and vacuumed. Nice job. Great service and reasonably pricedread more
Curt Acheson
06:10 06 Sep 19
Dropped truck off for reg service, fuel filters, tire rotation. ... Shuttle driver immediately offered ride where ever I wanted to go, Truck was done on time and washed, windows cleaned and vacuumed. Nice job. Great service and reasonably pricedread more
Curt Acheson
06:10 06 Sep 19
Come one come all take a look for great prizes
Lezley Roof Dick
03:16 06 Sep 19
Ola Gran
17:03 05 Sep 19
Ola Gran
17:03 05 Sep 19
Great Dealership, Friendly staff And a Great Product 😉
Bob Hollingsworth
03:00 05 Sep 19
Great Dealership, Friendly staff And a Great Product 😉
Bob Hollingsworth
03:00 05 Sep 19
We always buy our vehicles at Steve Marshall. They are so kind,... caring and informative. We would never go anywhere else. They are extremely accommodating. My husband and I recommend them to everyone.read more
Karen DeGoesbriand
16:34 04 Sep 19
great happy folks and great fast service
Bryanne Wilma Stacey
21:56 02 Sep 19
A plus friendly service & staff...
Robert Nixon
02:24 02 Sep 19
A plus friendly service & staff...
Robert Nixon
02:24 02 Sep 19
Customer service buying my Escape was great, thanks David. Service... department is awesome as well. Highly recommend...read more
Jonnie Wilson
00:20 31 Aug 19
First rate dealership in all departments. You can tell the staff like... working here. Martin made buying our new Escape a pleasureread more
Brian Veitch
14:41 28 Aug 19
Very helpful and knowledgeable staff!
Ryan Mellett
18:01 26 Aug 19
Brian Veitch
13:30 26 Aug 19
Brian Veitch
13:30 26 Aug 19
The service department is top notch! Thank you to Sara for always... looking after me!read more
Krista Lee
22:16 20 Aug 19
I ended up with exactly what I wanted, without any pressure, thanks,... eh.read more
Heather Mary Brown
17:14 20 Aug 19
there very friendly and helpful my car looks great after it been... there 5hanks you for the great serviceread more
Gloria Rawlins
16:31 19 Aug 19
No pressure sales team, super helpful, understanding, and the... service staff are second to none , the building and especially service is always super cleanread more
Valeri Page
13:33 14 Aug 19
valeri page
13:26 14 Aug 19
valeri page
13:26 14 Aug 19
Ron Mecredy
16:52 13 Aug 19
Ron Mecredy
16:52 13 Aug 19
bricks for noobies
15:58 10 Aug 19
bricks for noobies
15:58 10 Aug 19
Dallan Murray
20:53 09 Aug 19
Dallan Murray
20:53 09 Aug 19
Drove in yesterday with an “electrical problem”. So wonderful to be... met by Sarah and the incredible Steve Marshall team. I instantly knew the problem would be taken care of. After a quick diagnosis, i was told the problem would take some time. During the diagnostic time, i enjoyed a walk around the show room. Love, love 💕 love Mr. Marshalls antique Ford truck!!!!!!! Thanks so much for having it on display!!! I was notified early in the afternoon that my vehicle was ready. When I arrived, I was shown the shredded belt that was causing the problem. I left feeling very satisfied, with a clean car!!!!! Thanks so much❤️read more
Geri Arkell
16:26 07 Aug 19
Thank you so much for fixing my urgent issue and even washing my... truck! Outstanding service!!read more
Toni Lepore
16:12 01 Aug 19
Thank you so much for fixing my urgent issue and even washing my... truck! Outstanding service!!read more
Toni Lepore
16:12 01 Aug 19
Excellent service !! Great staff
Steve Mitchell
00:18 25 Jul 19
Excellent service !! Great staff
Steve Mitchell
00:18 25 Jul 19
Fast and efficient .
Thomas McKay
18:16 23 Jul 19
Fast and efficient .
Thomas McKay
18:16 23 Jul 19
Richard Webster
21:33 22 Jul 19
Richard Webster
21:33 22 Jul 19
Dave Clark
19:48 17 Jul 19
Dave Clark
19:48 17 Jul 19
Jerry Johnson is awesome at his job. He used all of the tools he had... to make a deal, including responding very rapidly the link I had used on the Steve Marshall website, even on a weekend. Jerry read me perfectly, and knew I was a serious buyer. I could not be happier with the service.read more
Terry Lorenz
19:35 17 Jul 19
Jerry Johnson is awesome at his job. He used all of the tools he had... to make a deal, including responding very rapidly the link I had used on the Steve Marshall website, even on a weekend. Jerry read me perfectly, and knew I was a serious buyer. I could not be happier with the service.read more
Terry Lorenz
19:35 17 Jul 19
Yes we would recommend Steve Marshall ford. Went for our oil change... and got it done with no problem, the car also came back to us all cleaned up and vacuumed out. Thank you.read more
Lorraine Kyle
16:35 16 Jul 19
Dustin.T was fantastic. thank you for the great work, Kyle was great... with communication. Thank you ford 🙂 But I must say I miss Aaron.C being there for our chats while I wait for my truck to be done.read more
Chantal Holmstrom
17:02 13 Jul 19
Dustin.T was fantastic. thank you for the great work, Kyle was great... with communication. Thank you ford 🙂 But I must say I miss Aaron.C being there for our chats while I wait for my truck to be done.read more
Chantal Holmstrom
17:02 13 Jul 19
I purchased a 2019 F350 KR dually from a dealer in Alberta when we... lived there. We recently moved to Campbell River and I had a small warranty issue with leaking seals on TPMS sensors. I wanted all the seals changed on all 6 tires even if they were not leaking at the time. I also wanted all the wheel weights removed so my wheels would not corrode over time, and install balancing beads. Tom in service understood everything, and got it all right the first time. Tire pressures were set properly, truck was clean, and I didn't have to go back a second time. I figured it would be a couple hundred bucks to do it all so when I tried to pay it was all no charge. A great experience for my first time to their dealership. They will definitely be getting all my service in the future. Thanks guys!read more
Mark M
12:09 12 Jul 19
I purchased a 2019 F350 KR dually from a dealer in Alberta when we... lived there. We recently moved to Campbell River and I had a small warranty issue with leaking seals on TPMS sensors. I wanted all the seals changed on all 6 tires even if they were not leaking at the time. I also wanted all the wheel weights removed so my wheels would not corrode over time, and install balancing beads. Tom in service understood everything, and got it all right the first time. Tire pressures were set properly, truck was clean, and I didn't have to go back a second time. I figured it would be a couple hundred bucks to do it all so when I tried to pay it was all no charge. A great experience for my first time to their dealership. They will definitely be getting all my service in the future. Thanks guys!read more
Mark M
12:09 12 Jul 19
Great service. Staff went above and beyond to find us a vehicle we... love!read more
Heather Robbins
22:45 11 Jul 19
Great service. Staff went above and beyond to find us a vehicle we... love!read more
Heather Robbins
22:45 11 Jul 19
Great experience shopping here! Jerry was a very friendly and helpful... salesperson. He met us at our level and never once tried to up-sale us at all. They even washed and vacuumed our rental car before we had to take it back, because we had dog hair in the back and the salesman knew we were worried about it! That’s a good dealership. Our new to us Ford F-150 is really great and we are enjoying the nice ride and power. Thank you!read more
Cheryl Jones-Large
17:00 11 Jul 19
John and his team went out of their way to help me when the battery... died in my car. I really appreciated the care you took even though it was a small matter. Thanks.read more
Heather Asplin
16:40 11 Jul 19
We just purchased a F150 Truck from the Campbell River dealership. ... Excellent experience from start to finish...we are thrilled with the new truck...just what we were hoping to find. Salesman Jerry and Gary in Finance were fantastic! First rate dealership in every respect. Terry and Corie Greeneread more
Corie Greene
04:00 07 Jul 19
The staff will go above and beyond to help you!! So friendly too
Liz Jack
17:56 02 Jul 19
Beautiful building, staff are all friendly & helpful and the service... was great!read more
Judy Skinner Rollison
15:21 02 Jul 19
Awesome service, great bunch of people and a gorgeous clean looking... dealership,read more
Robert Nixon
06:08 28 Jun 19
Wayne Smith
16:19 25 Jun 19
Wayne Smith
16:19 25 Jun 19
This is the only place I will go to get any service done, all the... techs are properly trained and know their vehicles, and the best way to diagnose those pesky vehicle problems.read more
Corey Silliker
03:00 21 Jun 19
Kelly Irvine
15:59 20 Jun 19
Kelly Irvine
15:59 20 Jun 19
Niels Jorgensen
15:54 19 Jun 19
Niels Jorgensen
15:54 19 Jun 19
Amanda P
23:00 17 Jun 19
Amanda P
23:00 17 Jun 19
Oil change and vehicle wash done in good time.
Charles St-Denis
17:47 14 Jun 19
Oil change and vehicle wash done in good time.
Charles St-Denis
17:47 14 Jun 19
As usual, quick and friendly service. Service was done on time and... it’s nice to get into a clean car.read more
Ted Hamilton
16:04 13 Jun 19
friendly service, no appointment for my first oil change just showed... up same day right away service and a free car wash.read more
Robert Dixon
13:51 10 Jun 19
The people are so friendly and professional and explain what has been... done and whyread more
Suzanne Shilson
15:58 08 Jun 19
Sara in the service department is worthy of 10 🌟's she is... such a friendly person and so helpful.read more
Debbie Cathey
18:01 04 Jun 19
Sara in the service department is worthy of 10 🌟's she is... such a friendly person and so helpful.read more
Debbie Cathey
18:01 04 Jun 19
Marilyn Short
16:09 03 Jun 19
Marilyn Short
16:09 03 Jun 19
Thank you very much Jerry for all the time that you spent with us... helping us find the truck we wanted! And thank you Shane for working with us to get the best deal we could!read more
Rachel SharpeWoods
01:09 01 Jun 19
i recommend steve marshall ford because they go above and beyond to... satisfy the customer.i have just purchased my 2nd truck from them and i am happy. go talk to nick silva for your next truck and you wont be disappointed.read more
Kevin Ross
05:10 29 May 19
I recently purchased a 2019 F-150. Absolutley love it! I can't say... enough about the service I received from Jerry the sales rep. I would highly recommend this dealership for any vehicle you are thinking of purchasing. Truly a professional salesman and team! I will be definitley returning.read more
Kevin Cook
19:13 28 May 19
I recently purchased a 2019 F-150. Absolutley love it! I can't say... enough about the service I received from Jerry the sales rep. I would highly recommend this dealership for any vehicle you are thinking of purchasing. Truly a professional salesman and team! I will be definitley returning.read more
Kevin Cook
19:13 28 May 19
Wyser loves coming to SM with me he is so welcomed. Thanks for the... directions to the lovely walk around the estuary. service was great.read more
Anita Fisher
04:51 23 May 19
I received excellent service when went to trade in my F-350 for a... Ford Explorer sport model. They answered all my questions, explained my new vehicle features and got the deal that was right for me!! Thanks Jerry for all your help. Five star service!!!read more
Deborah Penning
01:47 23 May 19
Last Saturday I went into Steve Marshall ford after tirelessly trying... to get myself into a ford F150 crew cab FX4 or Limited Model and was working with another dealership who had not pulled threw as promised upon entering the steve marshall ford building it felt welcoming and inviting,Stephen greated me and I showed him the truck of interest luckly it was not on the lot it was just being started in like new car cares detail bay he interrupted the detail and brought it right over it wasn't started on full detail I Don't believe it was fully shampooed or detailed but that could be worked out later,we went for a test drive and worked the deal with my trade by the end of the business day we had struck a deal fiancing all in place i have had it now a week this Saturday and the professionalism and non pressure sale of Stephen was top notch you don't find pressure free dealerships or salesmanship these days the free car washes and hassle free services and piece of mind go along ways...thanks guy's and appreciate Stephens top not professionalism that guy would make a spectacular sales managment asset!!read more
Curtis Jr Omeasoo
03:08 17 May 19
Linda Whitley
05:08 16 May 19
Linda Whitley
05:08 16 May 19
Had our 2018 Ford F150 Eco Boost truck serviced recently. We were... able to get an appointment quickly. After the first appointment when they couldn't determine the problem, another appointment was made and we were provided a courtesy car for the time it took to fix our truck. Everyone was pleasant and helpfulread more
Sharon Dixon
19:09 07 May 19
Had our 2018 Ford F150 Eco Boost truck serviced recently. We were... able to get an appointment quickly. After the first appointment when they couldn't determine the problem, another appointment was made and we were provided a courtesy car for the time it took to fix our truck. Everyone was pleasant and helpfulread more
Sharon Dixon
19:09 07 May 19
Garry Hogue
15:15 07 May 19
Garry Hogue
15:15 07 May 19
Every person I spoke to in the Service department treated me with... respect and genuine interest. I highly recommend this dealershipread more
Maureen Uddenberg
01:22 05 May 19
Every person I spoke to in the Service department treated me with... respect and genuine interest. I highly recommend this dealershipread more
Maureen Uddenberg
01:22 05 May 19
Wendy Pereira
03:15 01 May 19
Wendy Pereira
03:15 01 May 19
Trucks !!! we Love Our Ford Trucks
Angel Pie Mcmanus
18:47 29 Apr 19
We were very very happy with our trade in and the services was... awesome. We will be back. Go see Jerry.read more
Winnie Anderson
01:40 28 Apr 19
The wonderful service in the parts and services department, the... ladies in there are always smiling and helpful. Keep up the good work !read more
Linda Christian
19:52 27 Apr 19
my boyfriend got a truck here recently and his salesman (nick Silva)... has been nothing but great with everything with maintenance and esthetics, he truly only wants nothing but the best for his clients.read more
Ëilëëñ Pëtërs
00:55 27 Apr 19
Excellent customer service and super friendly staff
Shelley Frost
17:55 25 Apr 19
Excellent customer service and super friendly staff
Shelley Frost
17:55 25 Apr 19
Dean Sumner
04:56 17 Apr 19
Dean Sumner
04:56 17 Apr 19
Steve Marshall Ford in Campbell River is just the best. They have... been taking care of me since 2001. The treatment is always awesome. They go above and beyond. From Karl Ebdrup to the Lube Tech, the staff are second to none. Take my word for it, this is a good and fun place to do business!read more
Tim Alderson
17:01 16 Apr 19
Steve Marshall Ford in Campbell River is just the best. They have... been taking care of me since 2001. The treatment is always awesome. They go above and beyond. From Karl Ebdrup to the Lube Tech, the staff are second to none. Take my word for it, this is a good and fun place to do business!read more
Tim Alderson
17:01 16 Apr 19
Darcie Nelson
14:20 15 Apr 19
Darcie Nelson
14:20 15 Apr 19
I've had really great service from Steve Marshall Ford. The staff are... very thoughtful and will go the extra mile for you. Living in Courtenay doesn't stop me from driving to CR to get great service.read more
Mike Fitzgerald
01:31 14 Apr 19
While it took a long time to figure out the problem with my truck,... they finally did diagnose and fix the problem. Thank you for your persistence and for working with me to get my truck running properly again.read more
Cory Vokurka
00:41 11 Apr 19
While it took a long time to figure out the problem with my truck,... they finally did diagnose and fix the problem. Thank you for your persistence and for working with me to get my truck running properly again.read more
Cory Vokurka
00:41 11 Apr 19
They were all so very helpful to get me the car I wanted...also very... friendly and respectful...thank you Steve Marshall Fordread more
Lynn Amos
06:41 10 Apr 19
I have a ford car an love it. ford has always been good to me. now to... work on upgrading to a truck 🙂read more
Julia Bruce
05:28 09 Apr 19
Ryan Currie
17:26 07 Apr 19
Ryan Currie
17:26 07 Apr 19
Class Act! State of the art facility! Top notch team and product!
Jerry Johnson
20:27 05 Apr 19
Tim Helson
21:29 04 Apr 19
Tim Helson
21:29 04 Apr 19
Great service - efficient- open and honest - good prices for repairs,... service - very friendly and considerate staff.read more
Christine Black
17:16 02 Apr 19
P Reid
16:53 02 Apr 19
P Reid
16:53 02 Apr 19
As a forestry logging road contractor, I am very happy with Steve... Marshall Ford out of Campbell River, The parts and service team has been pretty darn good! Over 16 yrs of service. wow where has the time gone !! I just recently bought my first Ford 150 King Ranch from Nick Silva! I have to personally Thank Nick for teaching this old chick on how to use some of it fancy features LOL.. Plus, a great big thank you to the body shop for fixing up some warranty work! I can honestly recommend this dealership!!Thanks, Nancy Carnahan Pontingread more
Nancy Carnahan Ponting
15:37 02 Apr 19
Dawn
19:48 01 Apr 19
Dawn
19:48 01 Apr 19
rob engel
21:43 30 Mar 19
rob engel
21:43 30 Mar 19
I was really impressed with this dealership. Aaron and Gary made the... process of getting my new truck smooth and quick, no BS. They did exactly what they said they would. Thanks guys!read more
Patrick Nolan
16:19 30 Mar 19
I was really impressed with this dealership. Aaron and Gary made the... process of getting my new truck smooth and quick, no BS. They did exactly what they said they would. Thanks guys!read more
Patrick Nolan
16:19 30 Mar 19
Jeff and all the body shop team are rockstars!!!
Michael Behm
17:43 28 Mar 19
Great service, friendly,prompt and vehicle as well as myself well... looked after!read more
Colleen Lane Tait
22:20 26 Mar 19
Violet Jane Grey
18:38 26 Mar 19
Violet Jane Grey
18:38 26 Mar 19
I have been dealing with Steve Marshall Ford for (dare I say it?)... over 40 years and have always been satisfied with the friendly, professional service I receive. If I have a problem they fix it and follow up to make sure I am completely satisfied.read more
Sylvia Jago
17:13 25 Mar 19
Great customer service always, since 2011 when I bought my car, from... the salesmen to the service department, the great receptionist, Brenda, and random employees. If I was waiting for my vehicle they would always come up and ask me if I needed anything it was great. Very trusted companyread more
Bonnie Richardson Warren
14:52 24 Mar 19
Right from the start walking into the dealership we were impressed.... The showroom was amazing ,then promptly and professionally Steve Bishop greeted us with a hug with his amazing smile . I loved my Ford Escape instantly that Steve took the time to pick out the perfect one for me. The whole process was very professional and easy from Steve and his sales manager doing what he could for me for my trade-in ,to Bill finance manager getting the paper work done quickly and well explained. Even the insurance process was done quickly and it wasn’t long before we drove out of the lot with my new escape with a smile on my face. Thank you so much Stephen Bishop and the team. Such a great atmosphere to walk into ❤️ Karen Budlongread more
Karen Jasken Budlong
16:36 22 Mar 19
Wanted to give a big thanks and much appreciation to Tom and the... whole crew over at Steve Marshall. the customer service was fantastic! Tom managed to fit my F350 in with short notice, then even squeezed it in the next day to confirm all was good because i was going to a remote part of the island. so a great big thanks to all, way above and beyond! i will be passing the Steve Marshall name to all my fellow Ford brothers! thanks Tom, fantastic service!read more
Mark Conway
18:32 19 Mar 19
Wanted to give a big thanks and much appreciation to Tom and the... whole crew over at Steve Marshall. the customer service was fantastic! Tom managed to fit my F350 in with short notice, then even squeezed it in the next day to confirm all was good because i was going to a remote part of the island. so a great big thanks to all, way above and beyond! i will be passing the Steve Marshall name to all my fellow Ford brothers! thanks Tom, fantastic service!read more
Mark Conway
18:32 19 Mar 19
Worked at Steve Marshall's many years ago. Personable friendly and... great customer service. Staff in all departments go above and beyond their pay.read more
Deidre Solberg
11:53 19 Mar 19
Thank you to Aaron & Steve for the experience and service I received... on March 16th, even though I didn’t walk away with a new vehicle due to going with a different offer, I felt the experience in that day alone made up for some of the issues I encountered with my last car and would now give it another shot in the future if the opportunity and right vehicle presents it’s self.read more
Selina Child
00:04 19 Mar 19
I have received great customer service from the dealership, as well... as fair pricing on services and repairs.read more
Shannon Ferguson
11:55 18 Mar 19
I have received great customer service from the dealership, as well... as fair pricing on services and repairs.read more
Shannon Ferguson
11:55 18 Mar 19
went in for a simple oil change. I wasn't overcharged with wheel... rotations etc that are not necessary at this point. they did give my muddy car a drive through the car wash which it did need.thanks so muchread more
Richard Marr
14:54 11 Mar 19
A great team that went over and above to make finding the perfect... 'new-to-me' vehicle an easy process. Great communication and nice people, respectful of my time (which is a big deal) - would definitely recommend. Thanks Aaron, Shawn and crews.read more
Colleen Dane
19:38 07 Mar 19
Andrea Kursteiner
22:21 06 Mar 19
Andrea Kursteiner
22:21 06 Mar 19
John Marshall
19:10 06 Mar 19
John Marshall
19:10 06 Mar 19
Had a good experience trading in my ford focus 🙂 Jermaine was... willing to find me a truck even though I was stuck on a specific Toyota. Found one and brought it over from the mainland for us! Very happy overall it's exactly what I wanted. It came with bald tires that the other dealership was going to sell it with so they put on some near new ones which is greatly appreciated.read more
Emily H Davis
16:16 28 Feb 19
and you have to do is go to the gym and get a new one for the team to... be there by ❤️💞 I think we are going outread more
Leona Barendregt
18:01 23 Feb 19
Steve Marshall Ford helped me get back on the road. I lost my only... set of keys. The Parts person Trent found the right key for my 2012 Ford Escape and arranged for a new key to be made. It was a quick fix, although my car had to be towed from Malcolm Island. All went better than expected a d they even washed my car! Made every effort to make sure all was well and I wAs happy. They have a new customer for sure! Thanks very much, will be back for oil changes and service.read more
Pamela Mantle
17:25 22 Feb 19
Steve Marshall Ford helped me get back on the road. I lost my only... set of keys. The Parts person Trent found the right key for my 2012 Ford Escape and arranged for a new key to be made. It was a quick fix, although my car had to be towed from Malcolm Island. All went better than expected a d they even washed my car! Made every effort to make sure all was well and I wAs happy. They have a new customer for sure! Thanks very much, will be back for oil changes and service.read more
Pamela Mantle
17:25 22 Feb 19
Prompt professional service
Dave Ritchie
23:46 17 Feb 19
6 ⭐️ as they always go above and beyond
Tim Loland
21:17 17 Feb 19
Friendly and professional service staff. Two and a half years... getting my truck looked after by their service department has proven to me that Campbell River Steve Marshall Ford has Customer Satisfaction as their number one priority. Was so pleased with the level of service, I recently traded in my 2016 F-150 for a new 2018 F-150. Looking forward to continuing my business relationship with this dealership for many years to come.read more
Spencer Andrews
03:19 14 Feb 19
We have dealt with Marshal Motors for 30 years. We find the service... quick and efficient. They are helpful and have always done the right thing. If there was a problem it was corrected to our satisfraction. We are pleased to deal with them.read more
Marilyn Graham
17:49 12 Feb 19
We have dealt with Marshal Motors for 30 years. We find the service... quick and efficient. They are helpful and have always done the right thing. If there was a problem it was corrected to our satisfraction. We are pleased to deal with them.read more
Marilyn Graham
17:49 12 Feb 19
Great guys. Great service. Ford baby!!!
Shane Smith
20:16 11 Feb 19
Great guys. Great service. Ford baby!!!
Shane Smith
20:16 11 Feb 19
Just purchased our 7th vehicle at Steve Marshall over the last 20... years. Aaron and Shane provided great service during the process.read more
Mike Garlinski
15:28 05 Feb 19
Just purchased our 7th vehicle at Steve Marshall over the last 20... years. Aaron and Shane provided great service during the process.read more
Mike Garlinski
15:28 05 Feb 19
Have done right by me and my Nightmare Edition.
Shyann Wolf
15:04 05 Feb 19
Would definitely look when ready for a new vehicle, and ask for David... Damron, best to work with with any purchase or lease.read more
Jane Grubbs Coleman
19:32 31 Jan 19
Go there for the best deals on used cars. Highly recommended.
Raj Saraf
20:57 29 Jan 19
Great dealership that gives great customer service.
Barrie Holmberg
02:56 29 Jan 19
Great working with Martin Taroni at Steve Marshall Ford yet once... again!! Highly recommend their vehicles!read more
Cory T. Hanson
23:11 24 Jan 19
David Placek
00:20 22 Jan 19
David Placek
00:20 22 Jan 19
Steve Marshall Ford Campbell River is the place you want to go if you... are in the market for a vehicle. Jermaine made the process as smooth as they could have. We were looking for a very specific vehicle and Steve Marshall Ford Campbell River came up with it within 48 hours. They take pride in making their customers happy and at this point we could not be happier with our purchase!We appreciate their hard work and will definitely be back! Thanks Jermaine and Karl. You guys really pulled through!read more
Jeremy Murray
20:04 20 Jan 19
Steve Marshall Ford Campbell River is the place you want to go if you... are in the market for a vehicle. Jermaine made the process as smooth as they could have. We were looking for a very specific vehicle and Steve Marshall Ford Campbell River came up with it within 48 hours. They take pride in making their customers happy and at this point we could not be happier with our purchase!We appreciate their hard work and will definitely be back! Thanks Jermaine and Karl. You guys really pulled through!read more
Jeremy Murray
20:04 20 Jan 19
Jackie Hunt
16:08 20 Jan 19
Jackie Hunt
16:08 20 Jan 19
Randy Carter
17:20 18 Jan 19
Randy Carter
17:20 18 Jan 19
d henderson
23:17 14 Jan 19
d henderson
23:17 14 Jan 19
This is the only place to buy a vehicle. They have great customer... service and this continues long after they hand you the keys. I will be buying my next vehicle from them when the time comes.read more
Mike Robson
18:58 11 Jan 19
ford is the best product on the line check it out
Brendon Allen
15:45 11 Jan 19
Alicia Fischer
03:05 08 Jan 19
Alicia Fischer
03:05 08 Jan 19
Quick solid service.Thanks for the cup of coffee or the request to... take me somewhere in your car.All good suff.read more
Wayne Mann
22:39 07 Jan 19
Nicholas V
19:55 04 Jan 19
Nicholas V
19:55 04 Jan 19
Awesome service, and great Vehicles!
Justin Blondeau
02:07 04 Jan 19
Helga Matsen
20:00 01 Jan 19
Helga Matsen
20:00 01 Jan 19
Christa Jennings
17:22 01 Jan 19
Christa Jennings
17:22 01 Jan 19
awesome service...great vehicles...they work for you...
John. Amos
20:24 29 Dec 18
OMG! I can’t say enough good things about our experience! Aaron was... AMAZING! We told him what we were looking for and he found it and had it ready for us. After all was said and done it only took about an hour and half! Thank you so much Aaron for all of your hard work and making our trade in fast and easy! Merry Christmas 🎄read more
Jen Nelson
02:03 22 Dec 18
I had my vehicle serviced by Dale Barker at Steve Marshall Ford... yesterday. I highly recommend going there! Best service I have experienced to date! Thank you and Merry Christmas!read more
Emma Young
20:41 20 Dec 18
Greta St. Pierre
14:56 20 Dec 18
Greta St. Pierre
14:56 20 Dec 18
The service at Steve Marshall is second to none. Starting at their... awesome vehicles, sales men, parts department right down to their service department. Always willing to help make the servicing of our vehicle seamless and fast. They take care of their customers and I'm happy to be one of them. Have I mentioned how dreamy the service manager John is? He alone is worth the trip in.read more
Bonnie kennedy
14:56 13 Dec 18
The service at Steve Marshall is second to none. Starting at their... awesome vehicles, sales men, parts department right down to their service department. Always willing to help make the servicing of our vehicle seamless and fast. They take care of their customers and I'm happy to be one of them. Have I mentioned how dreamy the service manager John is? He alone is worth the trip in.read more
Bonnie kennedy
14:56 13 Dec 18
Got a service recall done today and they washed my car now my rims... are shiny thank you thank you thank youread more
Jordan Carheart
23:48 11 Dec 18
Dustin Hunt
15:58 10 Dec 18
Dustin Hunt
15:58 10 Dec 18
Glen Hansen
06:56 09 Dec 18
Glen Hansen
06:56 09 Dec 18
Top Shelf service and workmanship!
Corey Freek
01:32 08 Dec 18
Top Shelf service and workmanship!
Corey Freek
01:32 08 Dec 18
Ken Garraway
14:14 07 Dec 18
Ken Garraway
14:14 07 Dec 18
great service Aaron Curran
Shannon Jean Taylor
03:32 03 Dec 18
I would like to say thank you to Steve Marshall and his wonderful... staff Nick Bill and Shane they were awesome to deal with and great customer service I'm happy with my 2018 ford explorer thank you againread more
Wendy Luscombe
16:20 02 Dec 18
They got me in and out fast so I could continue working
David Strang
05:03 01 Dec 18
They got me in and out fast so I could continue working
David Strang
05:03 01 Dec 18
We had our car in at CR Tint Works for a tint job and some Paint... Protection Film installed. Our car received some small blemishes on the trunk and bumper while in their care. However, none the less CR Tint Works directed me across the parking lot to Steve Marshall Bodyshop to make it right. Kudos to CR Tint Works!!! 👍🏻Now it was in the hands of the bodyshop, and we were more than pleased with their communication to get us in, in the next couple days. They were able to provide us a courtesy car while our Jetta was in the shop! This option was initially not going to happened, but they worked their magic and VOILA we were on our way!!! 👍🏻 Our car was fixed up on time, and it was once again beautiful. They were polite, friendly, and very professional! I would recommend them based on our experience! Thanks for all your help Steve Marshall Bodyshop!!read more
Brian Selman
06:21 30 Nov 18
Hannah A
06:06 29 Nov 18
Hannah A
06:06 29 Nov 18
very friendly and very willing to meet my needs any questions I had... they where able to help me with them Thank u all this is my second car from then and never had a problemread more
Jacquita Louise Wadhams
02:24 28 Nov 18
BroKayDes Momma
23:19 26 Nov 18
BroKayDes Momma
23:19 26 Nov 18
A friendly customer oriented business.
Tom Goldrup
19:10 23 Nov 18
Stacey Simpson
17:24 23 Nov 18
Stacey Simpson
17:24 23 Nov 18
Todd Jensen
17:18 22 Nov 18
Todd Jensen
17:18 22 Nov 18
Service was awesome. Thanks
Sherry Pederson
22:41 20 Nov 18
Very helpful staff all around. Definitely recommend dealing with... Steve Marshall Fordread more
Matt Pederson
03:08 20 Nov 18
Personnel were friendly and helpful. No complaints.
Keith Muir
18:42 19 Nov 18
Personnel were friendly and helpful. No complaints.
Keith Muir
18:42 19 Nov 18
Just passed through on short notice and needed quick oil change.... Some of the best customer service I ever recieved. Very accomdating to my situation. thanksread more
Brant Broome
17:13 13 Nov 18
Very please with the professional and excellent Service
regina fischer
02:15 10 Nov 18
Very please with the professional and excellent Service
regina fischer
02:15 10 Nov 18
Friendly, efficient staff that let you know what is happening at each... step of a repair. Everyone is willing to go the extra mile to make the service experience easy and positive. I would recommend Steve Marshall ford as the first choice for auto service.read more
Rob Bertrand
18:22 07 Nov 18
Friendly, efficient staff that let you know what is happening at each... step of a repair. Everyone is willing to go the extra mile to make the service experience easy and positive. I would recommend Steve Marshall ford as the first choice for auto service.read more
Rob Bertrand
18:22 07 Nov 18
A Google User
04:48 04 Nov 18
A Google User
04:48 04 Nov 18
Thank you so much Chris Castro and Gary Curtis for making this new... vehicle work for me! You two rocked today!No nonsense, and Efficient. Steve Marshall Ford, you were a great team to work with.read more
Julie Payne
03:21 04 Nov 18
Went in for a recall service. Everything was great. Beautiful... building. Returned my truck to me clean!read more
Geoff schootstra
20:25 01 Nov 18
Went in for a recall service. Everything was great. Beautiful... building. Returned my truck to me clean!read more
Geoff schootstra
20:25 01 Nov 18
First time I used the Express service oil change....done with all the... regular checks and inspections, and check for missed recalls...all in less than an hour.read more
Cecil Darryl Ritchie
17:09 31 Oct 18
First time I used the Express service oil change....done with all the... regular checks and inspections, and check for missed recalls...all in less than an hour.read more
Cecil Darryl Ritchie
17:09 31 Oct 18
Quick professional service. I like the drive in service bay and truck... wash.read more
Paul McManus
16:59 22 Oct 18
Quick professional service. I like the drive in service bay and truck... wash.read more
Paul McManus
16:59 22 Oct 18
I recently purchased a 2016 F450 from Steve Marshall Ford. Everything... about this purchase was made easy and any concerns and requests were met with immediate responses. From sales Shane, Nick and Nelson, to the business transaction with Gary and service/parts/tech/detail departments employees, the communication was seamless. This is the reason my family returns to Steve Marshall Ford every time we buy a new car or truck!read more
Scott Wenger
17:34 20 Oct 18
Shirley Hansen
21:26 10 Oct 18
Shirley Hansen
21:26 10 Oct 18
The dealership was a nice place. Service people are polite and take... good care of me and my transit connect. Martinread more
martin campbell
18:41 04 Oct 18
The dealership was a nice place. Service people are polite and take... good care of me and my transit connect. Martinread more
martin campbell
18:41 04 Oct 18
Always positive punctual service
Stefan Lebel
16:47 04 Oct 18
Very satisfied with my Ford F- 150 and thank you Jermaine for all... your helpread more
Anne Marrs
03:20 02 Oct 18
I recently purchased my fourth vehicle from Steve Marshall ford. My... salesman (Jermaine) is new to the area. Couldn’t have asked for an easier transition from my pretty blue mustang to my new Ford F-150 pick up. Loved everything about my experience with the one exception....my husband is hogging it. Huge thanks to Jermaine and all the staff at Steve Marshall.read more
Josie May Ladouceur
15:11 01 Oct 18
brad couper
20:27 29 Sep 18
brad couper
20:27 29 Sep 18
Richard Finch
16:13 28 Sep 18
Richard Finch
16:13 28 Sep 18
Bradley Lossing
23:48 26 Sep 18
Bradley Lossing
23:48 26 Sep 18
A very professional positive environment which can only come from the... top down. I purchased my F150 at Steve Marshall’s and have it serviced there as well. Always a positive happy experience with any of the departments. 👍🏼. I would recommend anybody to this business.read more
Rod Williams
04:16 25 Sep 18
Steve Marshall Ford Service Representatives took my F150 in on an... emergency basis due to significant time constraints to evaluate a potential brake line issues. I called them for help, I arrived at their Campbell River Service Centre, my vehicle was immediately taken into the shop and the issue was remedied....all within one hour. Absolutely FANTASTIC service. I could not have ever hoped for better service and understanding. Thank you.read more
Steve Lackey
18:45 21 Sep 18
Steve Marshall Ford Service Representatives took my F150 in on an... emergency basis due to significant time constraints to evaluate a potential brake line issues. I called them for help, I arrived at their Campbell River Service Centre, my vehicle was immediately taken into the shop and the issue was remedied....all within one hour. Absolutely FANTASTIC service. I could not have ever hoped for better service and understanding. Thank you.read more
Steve Lackey
18:45 21 Sep 18
Very quick and efficient.
Mike Perks
16:20 18 Sep 18
Very quick and efficient.
Mike Perks
16:20 18 Sep 18
Ronaldjwright Wright
16:56 14 Sep 18
Ronaldjwright Wright
16:56 14 Sep 18
Always a good experience with Steve Marshall Ford, good service and... good peeps!read more
Cory Hanson
17:26 13 Sep 18
Always a good experience with Steve Marshall Ford, good service and... good peeps!read more
Cory Hanson
17:26 13 Sep 18
I only needed a headlight replaced, but was treated like family. A... special thanks for the guys in the service department.read more
Julie Keeffer
00:37 12 Sep 18
I only needed a headlight replaced, but was treated like family. A... special thanks for the guys in the service department.read more
Julie Keeffer
00:37 12 Sep 18
Great service. Love my Explorer!
Laurel Cronk
16:50 10 Sep 18
Great service. Love my Explorer!
Laurel Cronk
16:50 10 Sep 18
Bought my Edge 1 year ago, still loving it! Service is always amazing.
Debbie Welsh
02:35 10 Sep 18
Bought my Edge 1 year ago, still loving it! Service is always amazing.
Debbie Welsh
02:35 10 Sep 18
Took my car in for service today. The people in the service... department and front waiting are so nice. Love dealing there.read more
Kim Lichtenfeld
16:15 05 Sep 18
Took my car in for service today. The people in the service... department and front waiting are so nice. Love dealing there.read more
Kim Lichtenfeld
16:15 05 Sep 18
Lori Mellett
16:15 31 Aug 18
Lori Mellett
16:15 31 Aug 18
i had a great truck buying experience,Martin was very helpful and... would certainly recommend him to help you purchase a vehicle,THANKS ALOT ,Russell Hardyread more
Russell Fisher
12:22 28 Aug 18
Great service.
Bill Foote
16:21 27 Aug 18
Great service.
Bill Foote
16:21 27 Aug 18
Please read this. Actual event,No individuals mentioned.People... can't fix what they don't know about.Once I explained the what I was looking for the sales staff quickly found a suitable vehicle. Most of the boxes were checked.A few things nagged me but I liked what I was offered more or less.As the day wore on, I considered what I those things that nagged me, I assumed that the deal is the deal, Happy or not. I got what I paid for... I got what paid for.I was wrong, about that, even after the sale was complete and they could have closed the door on me, they listened, I explained the issues I had.I was surprised by the openness and understanding the staff showed me, after the sale. They said they would fix the issues that nagged me and would not be satisfied until I was happy with my purchase.Buying a vehicle can be a stressful event.But they can't fix what they don't know. I should have stopped and explained, and save myself the self doubt. Im waiting for the fixes they offered but I believe this will get fixed.I would recommend this understanding dealer.read more
James Mark Redford
02:29 25 Aug 18
Adele Steiman
22:26 17 Aug 18
Adele Steiman
22:26 17 Aug 18
Great service, friendly, professional staff. Repaired my vehicle... perfectly at a reasonable price. Will go there again.read more
Tuula Pajak
17:21 17 Aug 18
Shirley Robinson
15:20 17 Aug 18
Shirley Robinson
15:20 17 Aug 18
yes very good and welcoming place
Shirley Robinson
15:19 17 Aug 18
I’ve always received prompt, courteous and effective service at SM... Motors.read more
Bobby G Wilson
14:12 15 Aug 18
good service. friendly personal
Carrie Ann Beech
01:42 15 Aug 18
Sarah Finnie
19:39 14 Aug 18
Sarah Finnie
19:39 14 Aug 18
Deep Gidda
04:05 11 Aug 18
Deep Gidda
04:05 11 Aug 18
Great experience. Fastest car buying experience ever. The team... worked well together. Martin Taroni gave excellent customer service.read more
Justward 13
05:51 10 Aug 18
Great experience. Fastest car buying experience ever. The team... worked well together. Martin Taroni gave excellent customer service.read more
Justward 13
05:51 10 Aug 18
Took my Ford Escape in for servicing, excellent customer service and... it was done faster then expected. After having bad experiences at another dealership this was a nice change!read more
Stephanie Witczak
18:08 07 Aug 18
Aaron Curran went above and beyond for me. He did a lot of work to... get me the vehicle and price I was looking for. Eddy and Gary were 👍 too.read more
Scott McKenzie
19:14 04 Aug 18
Aaron Curran went above and beyond for me. He did a lot of work to... get me the vehicle and price I was looking for. Eddy and Gary were 👍 too.read more
Scott McKenzie
19:14 04 Aug 18
We brought home our 4th vehicle tonight leased or purchased from... Steve Marshall Ford and once again from start to finish the customer service was top notch! As with our previous salesperson Tom who has retired, who got me into my 2008 and then 2013 Escapes, Nick Silva went above and beyond to listen to my husband’s wants and needs in a truck. He found almost exactly what my husband wanted late last week, Jesse Lafleur took care of getting the financing sorted and the truck came home tonight with my very happy husband! We have always been treated well here, the service department is awesome too. Highly recommend Steve Marshall Ford if you’re looking for a vehicle!read more
Mallory Cook McEachren
05:46 02 Aug 18
Victoria Saindon
17:55 31 Jul 18
Victoria Saindon
17:55 31 Jul 18
Ian Phillips
21:35 30 Jul 18
Ian Phillips
21:35 30 Jul 18
Quick and Friendly staff.
Ryan Konkin
12:46 30 Jul 18
Quick and Friendly staff.
Ryan Konkin
12:46 30 Jul 18
Chris Castro is thee salesman 👌 and he and extended staff... went above and beyond to get us a 2017 Ford Escape EcoBoost vehicle. Extremely happy & we will definitely come back in the future 😊read more
Angelene Young
16:16 29 Jul 18
Chris Castro is thee salesman 👌 and he and extended staff... went above and beyond to get us a 2017 Ford Escape EcoBoost vehicle. Extremely happy & we will definitely come back in the future 😊read more
Angelene Young
16:16 29 Jul 18
jamorg
19:44 26 Jul 18
jamorg
19:44 26 Jul 18
Really nice people. Always making things work good and going the... extra mile. Had an oil change and found out I needed my front brakes replaced. The service dept got me in the next morning, do to the fact, i was leaving on a trip on Sunday. Everyone was GREAT. THANK YOU FOR SUCH GREAT SERVICE TO YOU ALL.read more
machelle beede
17:22 26 Jul 18
Really nice people. Always making things work good and going the... extra mile. Had an oil change and found out I needed my front brakes replaced. The service dept got me in the next morning, do to the fact, i was leaving on a trip on Sunday. Everyone was GREAT. THANK YOU FOR SUCH GREAT SERVICE TO YOU ALL.read more
machelle beede
17:22 26 Jul 18
We’ve been dealing with Steve Marshall Motors since 1990.They are... always courteous, friendly, and on time with any repairs or services. Thanks to all the staff!read more
Jo Ross Smith
16:00 24 Jul 18
Recently purchased a 2018 Ford Escape, I am a resident of Alberta and... during my process of wants and needs, my salesperson Nelson Gillette was very helpful via telephone and text messages. Upon purchasing, I had a moment of grief over the recent loss of my brother and asked to be excused for a few minutes to pull myself together and Nelson and John VandenElsen took the time and came and sat with me on the CURB outside to make sure I was ok...I want to Thank You all and I arrived home safely to Alberta and enjoyed the comfort of my new ride..read more
Sandy Toth Trousdell
18:19 22 Jul 18
I took my car in for service, found staff very polite was treated... like I was a very respected customer, I have purchased 3 vehicles from Steve Marshall’s have had all my servicing done at their service department except when I was on holiday then I would search out a ford dealer and only one in seventeen years has compared to the excellent service of Steve Marshall.While waiting this last time myGrandson was with me he noted that at least four times when sitting in the coffee area a member of staff from shuttle driver to sales personnel came over and asked if we wanted anything (coffee/tea/cold drink/popcorn etc) he stated he had never seen this happen when he would go with his father for service or repairs in his hometown . I have read some of the reviews and find it hard to believe that staff were not polite when dealing with customers if you treat the staff with respect then that is what you receive in return, owning a vehicle at times there is unexpected costs for repairs. I would and do recommend Steve Marshall ford in Campbell RiverJohn Macdonaldread more
John E MacDonald
16:04 14 Jul 18
The service department experience was fantastic.thanks to all staff!!
Gary Granke
20:23 12 Jul 18
I went in for an express oil change. I believe I was in and out in... about 45 minutes. My service man was very friendly and helpful. I thought the service was 100%. Thank you, Jillread more
Jill Day
23:41 07 Jul 18
I went in for an express oil change. I believe I was in and out in... about 45 minutes. My service man was very friendly and helpful. I thought the service was 100%. Thank you, Jillread more
Jill Day
23:41 07 Jul 18
Chantel
16:06 06 Jul 18
Chantel
16:06 06 Jul 18
We were travelling thru from Alberta. My door latch was faulty, door... had a difficult time closing. They were able to fix it the same day and my tire from our trailer that had a slow leak ( that I did not mention when booking appointment). Great service advisor. Very helpful very courteous. High five for helping out a traveler with 5 star serviceread more
Susan Letexier Pickett
12:49 06 Jul 18
Justin Miller
18:54 04 Jul 18
Justin Miller
18:54 04 Jul 18
Staff is always friendly and extremely helpful. Extremely honest... whenever I have problem I know they are always going to take care of me and make sure all my cars needs are met.read more
Tammy Ordway
20:58 02 Jul 18
violet grey
17:14 01 Jul 18
violet grey
17:14 01 Jul 18
WAYNE COOPER
14:07 27 Jun 18
WAYNE COOPER
14:07 27 Jun 18
Excellent service.
Noel Vanstone
18:25 15 Jun 18
I visited Steve Marshall Ford on Dec. 7th to check on a 'clunk'... somewhere in the drive train. John, the service manager, correctly diagnosed the problem and fitted the vehicle in the service shop and corrected the issue right away. I was happy with the fix and cleanliness of the vehicle when finished an hour later.read more
paul bouchard
16:53 07 Jun 18
I visited Steve Marshall Ford on Dec. 7th to check on a 'clunk'... somewhere in the drive train. John, the service manager, correctly diagnosed the problem and fitted the vehicle in the service shop and corrected the issue right away. I was happy with the fix and cleanliness of the vehicle when finished an hour later.read more
paul bouchard
16:53 07 Jun 18
Catherine Flick
06:10 05 Jun 18
Catherine Flick
06:10 05 Jun 18
Sean Daniell
20:24 04 Jun 18
Sean Daniell
20:24 04 Jun 18
I only came here a few times to pick up some company vehicles, but... the staff was very nice and accommodating. If I was in the market for a new car, I would definitely consider coming here. Also, free popcorn, how rad is that?read more
Smalltar
23:21 01 Jun 18
I only came here a few times to pick up some company vehicles, but... the staff was very nice and accommodating. If I was in the market for a new car, I would definitely consider coming here. Also, free popcorn, how rad is that?read more
Smalltar
23:21 01 Jun 18
great service
Ethel Bielert
20:35 30 May 18
great service
Ethel Bielert
20:35 30 May 18
Aaron took great care of my family members when I recommended them to... see him. They are very satisfied with their truck buying experience. Great dealership and an awesome salesperson. Go see Aaron "Ocho" you won't be sorry.read more
Sarah Lazarick
04:47 30 May 18
The service team has given me excellent service.....THE WHOLE TEAM is... amazing and I appreciate the service I have received...a special thank you to Sarah.read more
barb white
13:28 28 May 18
The service team has given me excellent service.....THE WHOLE TEAM is... amazing and I appreciate the service I have received...a special thank you to Sarah.read more
barb white
13:28 28 May 18
Always friendly and excellent work
Bob Goodwin
21:09 25 May 18
Bought my last 3 vehicles from Nelly, always a great experience!... Going above and beyond my expectations!!! Thanks!!!read more
Spencer Benoche
00:43 16 May 18
MY HUSBAND & I HAVE PURCHASED 9 VEHICLES OVER 30 YEARS FROM THIS... DEALERSHIP & TO THIS DAY THE SERVICE & CUSTOMER CARE ARE STILL TOP NOTCH! WE HIGHLY RECOMMEND STEVE MARSHALL MOTORS IN CAMPBELL RIVER.read more
Rose Betsworth
21:59 15 May 18
MY HUSBAND & I HAVE PURCHASED 9 VEHICLES OVER 30 YEARS FROM THIS... DEALERSHIP & TO THIS DAY THE SERVICE & CUSTOMER CARE ARE STILL TOP NOTCH! WE HIGHLY RECOMMEND STEVE MARSHALL MOTORS IN CAMPBELL RIVER.read more
Rose Betsworth
21:59 15 May 18
Doug Lang
19:08 15 May 18
Doug Lang
19:08 15 May 18
Chris Roffey
05:09 15 May 18
Chris Roffey
05:09 15 May 18
dlanovil
15:49 14 May 18
dlanovil
15:49 14 May 18
Have been bringing my Escape in for regular service since I moved... here five years ago. Friendly and knowledgeable service advisors and staff always go the extra mile!read more
Felicity Burr
18:50 09 May 18
Very friendly and professional. Great shuttle service. Overall a very... pleasant experience. Would definitely recommend Steve Marshall Ford for all your vehicle service needs.read more
Jay Uhlman
16:45 04 May 18
Very friendly and professional. Great shuttle service. Overall a very... pleasant experience. Would definitely recommend Steve Marshall Ford for all your vehicle service needs.read more
Jay Uhlman
16:45 04 May 18
Great Experience!
Will Gaskarth
22:38 03 May 18
Great Experience!
Will Gaskarth
22:38 03 May 18
Dave Nickel
16:55 30 Apr 18
Dave Nickel
16:55 30 Apr 18
Great service
Byron E
23:45 28 Apr 18
Great service
Byron E
23:45 28 Apr 18
new fangled procedures to get service does not hurt the usual outcome.
Keith Brandson
12:29 28 Apr 18
Patrick Turley
20:22 23 Apr 18
Patrick Turley
20:22 23 Apr 18
Excellent service
Tammy Shaw
20:55 19 Apr 18
Excellent service
Tammy Shaw
20:55 19 Apr 18
I got a great deal on a great truck that met my requirements.
Wayne Murphy
18:51 18 Apr 18
I got a great deal on a great truck that met my requirements.
Wayne Murphy
18:51 18 Apr 18
Barbara Moxin
17:34 18 Apr 18
Diane Hogan
16:16 18 Apr 18
Diane Hogan
16:16 18 Apr 18
Possibly the best experience I've had at a dealership. Professional... staff and great vehicles, both New and used.read more
Flat Broke Designs
02:35 18 Apr 18
Possibly the best experience I've had at a dealership. Professional... staff and great vehicles, both New and used.read more
Flat Broke Designs
02:35 18 Apr 18
Shane Lukinuk and John Vandenelsen truly jumped on the problems I had... with my used 2009 F150 I purchased a few months back. When I bought it, the maintenance team at Steve Marshall Ford had went top to bottom of it; making it as good as new. However, an unforeseen leak occurred and was noticed during a routine oil change. After some deliberation and extensive troubleshooting the mechanics reported their findings to Shane and John. They made sure I was looked after, took responsibility for the missed problem and fixed it. My greatest thanks to Steve Marshall Ford for their care and expertise. You definitely earned a lifelong return customer!read more
Frank McLeod
02:30 12 Apr 18
Shane Lukinuk and John Vandenelsen truly jumped on the problems I had... with my used 2009 F150 I purchased a few months back. When I bought it, the maintenance team at Steve Marshall Ford had went top to bottom of it; making it as good as new. However, an unforeseen leak occurred and was noticed during a routine oil change. After some deliberation and extensive troubleshooting the mechanics reported their findings to Shane and John. They made sure I was looked after, took responsibility for the missed problem and fixed it. My greatest thanks to Steve Marshall Ford for their care and expertise. You definitely earned a lifelong return customer!read more
Frank McLeod
02:30 12 Apr 18
Bought my 2010 Shelby GT500 from them, happy with the service that... was provided and absolutely love my car. Thanks again Nick, cheersread more
Daryn Grant
02:43 07 Apr 18
My hang up, I stutter, when asking questions to a non First Nations,... it’s frustrating, this, was from serving time, at the Residential School.read more
Homiskanis Humzettie
19:31 05 Apr 18
My waìt whille the car was being serviced was made enjoyable by... several dogs whose cars were also being serviced.read more
Mike Perks
14:38 04 Apr 18
They went above & beyond to make sure my vehicle was safe and... reliable. I would recommend to everyone to purchase a vehicle here! Thank you!!read more
Josie White
17:57 03 Apr 18
The service was excellent!! The time was made to answer all of my... questions. All of the staff were very helpful and efficient. I am very happy with my purchase and will be a long term client.Stephanie Jonesread more
Stephanie Jones
19:28 30 Mar 18
Great Service! Will always come back !
Bonnie Richardson Warren
14:16 22 Mar 18
Wilfred Alan Hepher
23:23 18 Mar 18
I have to say I received exceptional service from The Steve Marshal... staff. From the sales team, the parts department, the financial dept thus far and they made the task an enjoyable experience. Thanku so much��read more
Netonia Chatelaine
23:43 15 Mar 18
Marcus Young
02:34 13 Mar 18
The staff are awesome � and my car had some body work done to it,... they did an amazing job! Also cleaned the whole thing out and put some gas in lol�read more
Paige Anderson
16:15 03 Mar 18
very good service from Aaron and the other guys we are very happy... with our purchaseread more
Lee Janveaux
18:37 14 Feb 18
Ashley Ritchie
05:48 29 Jan 18
Richard Finch
14:51 25 Jan 18
Brought my 2014 F-150 in for it's regular service, as usual, the... service department there knocked it out of the park, getting the work done quickly and returning a sparkling clean truck to me.read more
B David Ashcroft
03:46 08 Jan 18
Had a recall on my ford they took care of the problem promptly... service was great.read more
Ethel Bielert
23:19 19 Dec 17
Everyone at Steve Marshall is very friendly and helpful. Our sales... agent, Nelson Gillette, is amazing. He helped us find the perfect truck to fit our needs!read more
Christa-Lynn Jennings
15:53 22 Nov 17
Michelle Tremblay
05:01 22 Nov 17
We have extended warranty on our truck ( the last new Ranger to be... sold in Campbell River). Service and willingness to accommodate our ferry schedule have been excellent. We also appreciate the free wash.read more
Keith Muir
00:24 22 Nov 17
Got excellent service for my Kia. Nice, friendly atmosphere. It's all... good.read more
Diane Hogan
17:50 15 Nov 17
Timothy Greer
15:05 07 Nov 17
Aaron Terrence
13:49 03 Nov 17
Thank you so much to Steve Marshall Ford. Since I last posted they... made things right with my son and they do excellent service on my vehicle.read more
Lenora Kelly
19:53 25 Oct 17
Prompt and excellent service. I would highly recommend them.
Kelly Dineen Drake
18:20 23 Oct 17
Jen Joseph
18:14 16 Oct 17
Had a load of problems with my 2013 Lincoln. Problems happened only... every so often and could not be duplicated, or caused, so diagnoses was very difficult. John and Peter and his crew did their best over several visits to try to find the fault. Finally they hit upon what now seems to be have been the cure. All working well for the last 4 weeks. Thank you very much to this dedicated group of auto specialists. They are the best.read more
Barry Watchorn
02:00 14 Oct 17
Stopped at service department one afternoon in September expecting to... have my hopes dashed. I had a minor catastrophe with my new car while in transit from North Island to the Mainland. The men in the service department got on the job immediately to fix the problem for FREE and even washed my car for me. HANDSDOWN the best service experience ever!!! If I lived on the island I would buy all my cars here. Highly recommended! Thank you! Thank You! Thank you!read more
Elaine Burns
16:12 13 Oct 17
James Howse
14:00 11 Oct 17