reviews - Steve Marshall Ford Campbell River, BC

Most amazing service I've ever had at a dealership. I emailed to... inquire about a car and Brandon responded so quick with info and a video walkthrough. He and Gary were amazing to work with through the trade-in process as I live way up in Smithers BC. Absolutely worth the drive down for a trade in, they made the process so easy and got me a great deal. I know if I ever look for a new vehicle or trade in again It would be worth it to make the 18 hour drive down again. Thanks again guys!read more

LaceySantana

01:53 03 Jan 21

Most amazing service I've ever had at a dealership. I emailed to... inquire about a car and Brandon responded so quick with info and a video walkthrough. He and Gary were amazing to work with through the trade-in process as I live way up in Smithers BC. Absolutely worth the drive down for a trade in, they made the process so easy and got me a great deal. I know if I ever look for a new vehicle or trade in again It would be worth it to make the 18 hour drive down again. Thanks again guys!read more

LaceySantana

01:53 03 Jan 21

Colin H

19:58 24 Dec 20

Colin H

19:58 24 Dec 20

Express service lane very fast, staff friendly and helpful.

Kris Irving

19:23 15 Dec 20

Express service lane very fast, staff friendly and helpful.

Kris Irving

19:23 15 Dec 20

Great buying experience from the entire team. The sales team found... exactly what I was looking for and made everything effortless.read more

Cole Reid

08:09 21 Nov 20

Great buying experience from the entire team. The sales team found... exactly what I was looking for and made everything effortless.read more

Cole Reid

08:09 21 Nov 20

So happy with our new vehicles! Was great working with Nick and... Shane! Made it effortless and super easy. Thanks again!read more

Daniela Bizama

06:12 08 Nov 20

So happy with our new vehicles! Was great working with Nick and... Shane! Made it effortless and super easy. Thanks again!read more

Daniela Bizama

06:12 08 Nov 20

I recently moved to the island and for some time was looking for a... used F150 but during covet they seem to be few and far between. We saw one on market place and drove from Nanoose to Campbell River. I met a young fellow, Brandon, just new to the sales department. He was and is still so helpful and I must say was a contributing factor in my selection and ultimate sale.I would recommend him and this dealer to anyoneread more

Mark Doucette

02:57 20 Oct 20

I recently moved to the island and for some time was looking for a... used F150 but during covet they seem to be few and far between. We saw one on market place and drove from Nanoose to Campbell River. I met a young fellow, Brandon, just new to the sales department. He was and is still so helpful and I must say was a contributing factor in my selection and ultimate sale.I would recommend him and this dealer to anyoneread more

Mark Doucette

02:57 20 Oct 20

Took my 17 Tacoma in for an oil change (as I bought the truck from a... ford dealer and carry my maintenance package through ford) Service was quick ! brought the truck home that night. In the morning found fresh oil on the ground investigated further found the filter was leaking. Steve Marshall team handled it with amazing customer service! Had the truck towed into the shop , given a courtesy vehicle for the day. When I picked up the truck it was all fixed , vehicle was washed top to bottom not a trace of oil ever leaked. The service manager even showed me pictures of the busted O-ring on the filter that caused the leak . 10/10 would recommend this dealer to a friend . Looking forward to my next service, I know that my family will be taken care by them.read more

Ben Knapp

18:18 19 Sep 20

Took my 17 Tacoma in for an oil change (as I bought the truck from a... ford dealer and carry my maintenance package through ford) Service was quick ! brought the truck home that night. In the morning found fresh oil on the ground investigated further found the filter was leaking. Steve Marshall team handled it with amazing customer service! Had the truck towed into the shop , given a courtesy vehicle for the day. When I picked up the truck it was all fixed , vehicle was washed top to bottom not a trace of oil ever leaked. The service manager even showed me pictures of the busted O-ring on the filter that caused the leak . 10/10 would recommend this dealer to a friend . Looking forward to my next service, I know that my family will be taken care by them.read more

Ben Knapp

18:18 19 Sep 20

Great service and sales

Teak Spiller

00:38 19 Aug 20

Great service and sales

Teak Spiller

00:38 19 Aug 20

Highly recommend this dealership. We traded our van in for a new... truck, and our experience was excellent from start to finish. Jermaine was our sales associate and was not pushy, very helpful, and just good to deal with. Shane, the sales manager went above and beyond to ensure our comfort and satisfaction after our purchase. And Robyn in the service department was knowledgeable, accommodating and very pleasant. We are first time truck owners and will definitely shop here again in the future. Very impressed overall.read more

Kris Keith

21:01 29 Jul 20

Highly recommend this dealership. We traded our van in for a new... truck, and our experience was excellent from start to finish. Jermaine was our sales associate and was not pushy, very helpful, and just good to deal with. Shane, the sales manager went above and beyond to ensure our comfort and satisfaction after our purchase. And Robyn in the service department was knowledgeable, accommodating and very pleasant. We are first time truck owners and will definitely shop here again in the future. Very impressed overall.read more

Kris Keith

21:01 29 Jul 20

We are new forever customers of this dealership. Honestly best... purchasing experience i have had, From beginning to end. our sales rep was Jerry Johnson. He is very pleasant, honest and all around awesome. We spent 3 days in this dealer ( mostly because were were a bit of a nightmare for customer.)And we had our 2 young children with us, Jerry is 1000% patient and even bonded with our kids. I have never seen anyone work so hard, i personally would have lost my patient with a customer such as myself. I recommend Jerry and this dealer to everyone. Everyone had a genuine smile on them, from receptionist to service desk. Shane one of the managers and bill from finance were awesome, courteous and efficient. We shopped around 4 dealers before ending up at steve marshall motors in campbell river and even though we paid a bit more for our special edition truck but im very glad we didnt settle for less, i will be making the 2 hour round trip to CR to get my car washes and maintenance just to keep in touch.Thank you all for a great experience.read more

Ali Jannati

15:49 20 Jun 20

We are new forever customers of this dealership. Honestly best... purchasing experience i have had, From beginning to end. our sales rep was Jerry Johnson. He is very pleasant, honest and all around awesome. We spent 3 days in this dealer ( mostly because were were a bit of a nightmare for customer.)And we had our 2 young children with us, Jerry is 1000% patient and even bonded with our kids. I have never seen anyone work so hard, i personally would have lost my patient with a customer such as myself. I recommend Jerry and this dealer to everyone. Everyone had a genuine smile on them, from receptionist to service desk. Shane one of the managers and bill from finance were awesome, courteous and efficient. We shopped around 4 dealers before ending up at steve marshall motors in campbell river and even though we paid a bit more for our special edition truck but im very glad we didnt settle for less, i will be making the 2 hour round trip to CR to get my car washes and maintenance just to keep in touch.Thank you all for a great experience.read more

Ali Jannati

15:49 20 Jun 20

Friendly staff that are very informative and eager to help.Enjoy... dealing with the guys.👍read more

Mark Northrup

15:23 08 Jun 20

Friendly staff that are very informative and eager to help.Enjoy... dealing with the guys.👍read more

Mark Northrup

15:23 08 Jun 20

From initial internet inquiry to eventual purchase, it was the best... vehicle purchasing experience I've ever had! Prompt, professional and courteous service from floor sales, thru management and finance office! Highly recommend you give this dealership an opportunity to truly wow you!Thank you Stephen, Scott and Gary!read more

Bruce Robson

05:30 05 Jun 20

From initial internet inquiry to eventual purchase, it was the best... vehicle purchasing experience I've ever had! Prompt, professional and courteous service from floor sales, thru management and finance office! Highly recommend you give this dealership an opportunity to truly wow you!Thank you Stephen, Scott and Gary!read more

Bruce Robson

05:30 05 Jun 20

Good people good service

Jake Krahn

19:39 27 May 20

Good people good service

Jake Krahn

19:39 27 May 20

Gary Wilson

04:52 29 Mar 20

Gary Wilson

04:52 29 Mar 20

chris charko

22:14 14 Mar 20

chris charko

22:14 14 Mar 20

Always friendly service. Thanks for all that you do.

Ella Paul

20:20 27 Feb 20

Always friendly service. Thanks for all that you do.

Ella Paul

20:20 27 Feb 20

Martin was a absolute pleasure to deal with ! I came away from the... dealership very happy with the whole process . From the purchase of the truck to the trade in of my older vehicle. Thanks again to Martin and his team at Steve Marshall !read more

Tony Turk

00:34 25 Feb 20

Martin was a absolute pleasure to deal with ! I came away from the... dealership very happy with the whole process . From the purchase of the truck to the trade in of my older vehicle. Thanks again to Martin and his team at Steve Marshall !read more

Tony Turk

00:34 25 Feb 20

Richard Brown

14:24 23 Feb 20

Richard Brown

14:24 23 Feb 20

Quick,great staff,great pricing.

Rick Zavislak

00:42 12 Feb 20

Quick,great staff,great pricing.

Rick Zavislak

00:42 12 Feb 20

Thank you to Martin Taroni and the whole team at Ford for the great... service and help with the purchase of my new to me 2007 GMC Sierra sle.read more

Henry Fossen

15:42 06 Feb 20

Thank you to Martin Taroni and the whole team at Ford for the great... service and help with the purchase of my new to me 2007 GMC Sierra sle.read more

Henry Fossen

15:42 06 Feb 20

Heather Brown

17:14 02 Feb 20

Heather Brown

17:14 02 Feb 20

Layne Braye

07:17 17 Jan 20

Layne Braye

07:17 17 Jan 20

Big thanks to Steve Marshall in cr, specifically Jerry from sales and... Tom from service. Great service after the purchase was made, thats a big deal. Great service goes a long way, these guys are pros!read more

Dylan Harris

20:43 11 Jan 20

Big thanks to Steve Marshall in cr, specifically Jerry from sales and... Tom from service. Great service after the purchase was made, thats a big deal. Great service goes a long way, these guys are pros!read more

Dylan Harris

20:43 11 Jan 20

Always friendly, always prompt service. No complaints. Great business... to deal with.read more

Mike Hoffman

02:08 07 Jan 20

Always friendly, always prompt service. No complaints. Great business... to deal with.read more

Mike Hoffman

02:08 07 Jan 20

swebb 52

01:56 05 Jan 20

swebb 52

01:56 05 Jan 20

Very helpful

Gerry Dyck

20:05 31 Dec 19

Very helpful

Gerry Dyck

20:05 31 Dec 19

pat galley

15:53 27 Dec 19

pat galley

15:53 27 Dec 19

paul russell

13:16 24 Dec 19

paul russell

13:16 24 Dec 19

These guys are consistently great with their services!

Matt Neil

18:45 17 Dec 19

These guys are consistently great with their services!

Matt Neil

18:45 17 Dec 19

Nelson and staff were great Worked well with us to get us into a new... f-350. Gave us a fair trade in on our old truck. Even though there was a few glitches along the way, they still found a way to smooth out the bumpsread more

Cory Kozier

02:30 17 Dec 19

Nelson and staff were great Worked well with us to get us into a new... f-350. Gave us a fair trade in on our old truck. Even though there was a few glitches along the way, they still found a way to smooth out the bumpsread more

Cory Kozier

02:30 17 Dec 19

good service😃with helpfull staff

Judy DenBoef

21:16 16 Dec 19

Cory Vawter

19:51 16 Dec 19

Cory Vawter

19:51 16 Dec 19

Great purchase experience. Rite price with the correct accessories... included.Vehicle ready for pick up on time. Pleasant knowledgeable finance team.read more

Phil Salter

15:18 10 Dec 19

Great purchase experience. Rite price with the correct accessories... included.Vehicle ready for pick up on time. Pleasant knowledgeable finance team.read more

Phil Salter

15:18 10 Dec 19

The staff is ALWAYS so amazing at Steve Marshall Ford. They are... thorough with my car's "check-ups" and always explain the details.read more

Suz Shilson

16:01 07 Dec 19

The staff is ALWAYS so amazing at Steve Marshall Ford. They are... thorough with my car's "check-ups" and always explain the details.read more

Suz Shilson

16:01 07 Dec 19

Good service and friendly staff.

Terry Hooper

17:38 06 Dec 19

They are alway there to make sure you leave as a satisfied customer!... I drove in and was having trouble with my wipers...It was pull right and bam...new wipers on ! Didn’t even have to leave my car! Thanks gang 🙌read more

Terry-lee Rosse

14:14 02 Dec 19

My new truck

Cory Grosskleg

20:52 01 Dec 19

My new truck

Cory Grosskleg

20:52 01 Dec 19

Antoinette Monaghan

20:15 29 Nov 19

Antoinette Monaghan

20:15 29 Nov 19

GREAT salesperson..informative ..smart..not pushy..'actually smart... enough to read me well'...most ..'don't''.).........the ..'PRODUCT..Ford Ranger XLT crew cab'..is superb...)all of the ...service...finance...insurance people were .also very professional..I couldn't have been MORE impressed...or .'to be honest'....MORE'....'surprised'...so ..'thank you..'Steve Marshall...'FORD GANGread more

Vogue Villains

17:38 28 Nov 19

GREAT salesperson..informative ..smart..not pushy..'actually smart... enough to read me well'...most ..'don't''.).........the ..'PRODUCT..Ford Ranger XLT crew cab'..is superb...)all of the ...service...finance...insurance people were .also very professional..I couldn't have been MORE impressed...or .'to be honest'....MORE'....'surprised'...so ..'thank you..'Steve Marshall...'FORD GANGread more

Vogue Villains

17:38 28 Nov 19

Trevor Jago

00:01 28 Nov 19

Trevor Jago

00:01 28 Nov 19

B J

22:40 25 Nov 19

B J

22:40 25 Nov 19

It was raining & the windshield wipers on our Escape were streaking. ... Since we had a service contract we pulled into Ford, were sent right into the shop & the mechanic put new wipers on for us. It was all done very quickly & everyone was very friendly.read more

Dawn Chamberlin Hopkins

06:54 21 Nov 19

Took my Flex in for a recall. All done, alignment done an hour early.

Bob Perry

00:29 21 Nov 19

John MacDonald

15:40 20 Nov 19

John MacDonald

15:40 20 Nov 19

Since moving here from Ontario 2 years ago, they have ALWAYS gone... above and beyond with their service. I love that they clean the vehicle every time i visited, so it was a no brainer when I decided to trade in my F150 for an escape. The only thing that was missing was a red carpet LOL. Thanks for the great service.read more

Hélène Andrée Aubé

16:10 19 Nov 19

Thank you to Nick, Shane, Karl and Steve for a marvellous experience... purchasing my new MKC. My experience has always been positive with Steve Marshall motors in Campbell River and I am confident they will continue to look after me in that same wonderful fashion.read more

Susan Macdonald

16:58 17 Nov 19

Thank you to Nick, Shane, Karl and Steve for a marvellous experience... purchasing my new MKC. My experience has always been positive with Steve Marshall motors in Campbell River and I am confident they will continue to look after me in that same wonderful fashion.read more

Susan Macdonald

16:58 17 Nov 19

Very helpful and good promt service

Wayne Bezaire

21:51 16 Nov 19

Very helpful and good promt service

Wayne Bezaire

21:51 16 Nov 19

Tony/Vicky Stubbs

14:56 16 Nov 19

Tony/Vicky Stubbs

14:56 16 Nov 19

Our experience with Steve Marshall Ford was excellent. We knew what... we wanted and Steve Bishop, our sales guy, made sure we got it.Steve and the Sales Manager, Scott, were patient, friendly and helpful. We live in Kyuquot and it took some coordination of schedules over time to finalize the deal and drive away in our 2019 Ford 150.Individuals from every department were friendly and welcoming. Bill made the financial documentation quick and painless.It was a pleasure to visit the dealership every time. We would not go anywhere else to purchase a vehicle.Thank you from Siiqaa Water Taxi. (in Kyuquot)Tony Hansen and Shaunee Casavantread more

Shaunee Casavant

18:13 15 Nov 19

Our experience with Steve Marshall Ford was excellent. We knew what... we wanted and Steve Bishop, our sales guy, made sure we got it.Steve and the Sales Manager, Scott, were patient, friendly and helpful. We live in Kyuquot and it took some coordination of schedules over time to finalize the deal and drive away in our 2019 Ford 150.Individuals from every department were friendly and welcoming. Bill made the financial documentation quick and painless.It was a pleasure to visit the dealership every time. We would not go anywhere else to purchase a vehicle.Thank you from Siiqaa Water Taxi. (in Kyuquot)Tony Hansen and Shaunee Casavantread more

Shaunee Casavant

18:13 15 Nov 19

Dan Kelson

02:16 15 Nov 19

Dan Kelson

02:16 15 Nov 19

Excellent service and staff

Steve Mitchell

18:04 14 Nov 19

Jan

19:42 11 Nov 19

Jan

19:42 11 Nov 19

I am very pleased with the service I received from Jerry Johnson.... Once I made a decision on the type of vehicle I wanted, Jerry immediately went to work. The end result is a vehicle both my wife and I are very pleased with and at a very good price.There was a hiccup at the beginning I felt was created by sales management. I discussed how I felt with Jerry and it was very obvious that he took my concerns seriously. All the bumps were smoothed out because of his positive attitude and willingness to help. I would recommend Steve Marshall Ford and especially Jerry to others.read more

Bill Magierowski

16:41 07 Nov 19

I am very pleased with the service I received from Jerry Johnson.... Once I made a decision on the type of vehicle I wanted, Jerry immediately went to work. The end result is a vehicle both my wife and I are very pleased with and at a very good price.There was a hiccup at the beginning I felt was created by sales management. I discussed how I felt with Jerry and it was very obvious that he took my concerns seriously. All the bumps were smoothed out because of his positive attitude and willingness to help. I would recommend Steve Marshall Ford and especially Jerry to others.read more

Bill Magierowski

16:41 07 Nov 19

richard vlasakker

03:30 07 Nov 19

richard vlasakker

03:30 07 Nov 19

Mark Scarrow

20:56 06 Nov 19

Mark Scarrow

20:56 06 Nov 19

Lydia Vokurka

13:10 04 Nov 19

Lydia Vokurka

13:10 04 Nov 19

Awesome drive in service. Was given a courtesy car while my car was... in the shop for the day. Everything went exactly like they said. Car was cleaned and ready exactly when they said.read more

Chris Newton

17:48 01 Nov 19

Awesome drive in service. Was given a courtesy car while my car was... in the shop for the day. Everything went exactly like they said. Car was cleaned and ready exactly when they said.read more

Chris Newton

17:48 01 Nov 19

I have never had a complaint,drive out of my way to deal with there... serviceread more

William Van Weelden

18:32 29 Oct 19

I have never had a complaint,drive out of my way to deal with there... serviceread more

William Van Weelden

18:32 29 Oct 19

Always above and beyond fabulous service and staff .

Allison Lanoville

23:11 25 Oct 19

Herb Ey

21:26 21 Oct 19

Herb Ey

21:26 21 Oct 19

Good and easy to deal with. Always are fast on getting back to you... when your vehicle is readyread more

Josh Whyley

16:02 18 Oct 19

Bryan Mair

16:02 16 Oct 19

Bryan Mair

16:02 16 Oct 19

Stephen and the team worked with us to provide accommodating and... personalized service for our unique situation. Follow-up and follow through were timely and we were made to feel like valued customers. Thank you Stephen for going above and beyond!read more

Rosanne Engblom

16:01 15 Oct 19

Stephen and the team worked with us to provide accommodating and... personalized service for our unique situation. Follow-up and follow through were timely and we were made to feel like valued customers. Thank you Stephen for going above and beyond!read more

Rosanne Engblom

16:01 15 Oct 19

Highly recommend! They go above and beyond for their clients.

Summer Lewis

12:34 11 Oct 19

We purchased a used 2010 highlander from Steve Marshall Ford. We are... very happy with the vehicle and the service we received from test drive through to completion of the deal and delivery. Thanks Steve Marshall Ford!read more

Pete Roos

13:53 09 Oct 19

stefan lebel

23:54 08 Oct 19

stefan lebel

23:54 08 Oct 19

We love the fact that we can bring in our new Ford Edge and get it... washed as often as we want. We live remotely on a gravel road, so the dust is a major problem. Each time they seem glad to see us again. The service center has been proactive about checking on any of our concerns: such as the salt that gets put on our road to keep the dust down hadn't corroded our gas tank (as in earlier Edge models). The reminders for servicing are very helpful, and all of the employees are good at stepping in if a particular individual is occupied with another customer. We do not think of visits to the dealership as an ordeal!read more

perri sparks

16:35 06 Oct 19

We love the fact that we can bring in our new Ford Edge and get it... washed as often as we want. We live remotely on a gravel road, so the dust is a major problem. Each time they seem glad to see us again. The service center has been proactive about checking on any of our concerns: such as the salt that gets put on our road to keep the dust down hadn't corroded our gas tank (as in earlier Edge models). The reminders for servicing are very helpful, and all of the employees are good at stepping in if a particular individual is occupied with another customer. We do not think of visits to the dealership as an ordeal!read more

perri sparks

16:35 06 Oct 19

Nothing but great experiences right from the Sales Staff right on... through to the Service Department.read more

Barry Hemmelgarn

16:19 06 Oct 19

Excellent service and amazing staff

Megan Hudson

21:45 03 Oct 19

Excellent service and amazing staff

Megan Hudson

21:45 03 Oct 19

a free car wash whenever you want as well as a job well done

Gaylord Stewart

15:12 23 Sep 19

Always makes me feel good when I go in for a service great coffee and... keep you in the loop tyread more

Mal Gilette

01:13 21 Sep 19

Jacquie Williams

20:47 19 Sep 19

Jacquie Williams

20:47 19 Sep 19

Friendly and professional service staff. Two and a half years getting... my truck looked after by their service department has proven to me that Campbell River Steve Marshall Ford has Customer Satisfaction as their number one priority. Was so pleased with the level of service, I recently traded in my 2016 F-150 for a new 2018 F-150. The salesman Chris was very easy to work with and even took the time to personally deliver the new truck once it had arrived at the dealership. Looking forward to continuing my business relationship with this dealership for many years to come.read more

Spencer Andrews

16:40 18 Sep 19

Friendly and professional service staff. Two and a half years getting... my truck looked after by their service department has proven to me that Campbell River Steve Marshall Ford has Customer Satisfaction as their number one priority. Was so pleased with the level of service, I recently traded in my 2016 F-150 for a new 2018 F-150. The salesman Chris was very easy to work with and even took the time to personally deliver the new truck once it had arrived at the dealership. Looking forward to continuing my business relationship with this dealership for many years to come.read more

Spencer Andrews

16:40 18 Sep 19

william mossey

06:53 17 Sep 19

william mossey

06:53 17 Sep 19

appreciate the great service at this dealership!!

Janet Perry

02:07 16 Sep 19

appreciate the great service at this dealership!!

Janet Perry

02:07 16 Sep 19

These guys and gals are gold! They treat you like family. Always on... time and estimates are accurate. Any warranty work on our 2018 Explorer has been hassle free. Thank you so much for making us feel at home everytime we visit. Oh and did I mention free car washes for life? Amazing. Keep up the great work!read more

Matthew Gionet

20:14 12 Sep 19

Went in for an issue with my Eco boost and a few other things. In and... out Quickly! This was a Thursday. Around 7pm I started headed back home and broke down due to an issue that never showed up on the reader. I called after hours, well 2 minutes 🤷‍♀️ and they answered. Asked if I could limp it back. So I did and they got me fixed right up! Thank you John, Pete and the other Gentleman man that helped me. You guys rock!read more

SJ Decap

20:14 06 Sep 19

Dropped truck off for reg service, fuel filters, tire rotation. ... Shuttle driver immediately offered ride where ever I wanted to go, Truck was done on time and washed, windows cleaned and vacuumed. Nice job. Great service and reasonably pricedread more

Curt Acheson

06:10 06 Sep 19

Dropped truck off for reg service, fuel filters, tire rotation. ... Shuttle driver immediately offered ride where ever I wanted to go, Truck was done on time and washed, windows cleaned and vacuumed. Nice job. Great service and reasonably pricedread more

Curt Acheson

06:10 06 Sep 19

Come one come all take a look for great prizes

Lezley Roof Dick

03:16 06 Sep 19

Ola Gran

17:03 05 Sep 19

Ola Gran

17:03 05 Sep 19

Great Dealership, Friendly staffAnd a Great Product 😉

Bob Hollingsworth

03:00 05 Sep 19

Great Dealership, Friendly staffAnd a Great Product 😉

Bob Hollingsworth

03:00 05 Sep 19

We always buy our vehicles at Steve Marshall. They are so kind,... caring and informative. We would never go anywhere else. They are extremely accommodating. My husband and I recommend them to everyone.read more

Karen DeGoesbriand

16:34 04 Sep 19

great happy folks and great fast service

Bryanne Wilma Stacey

21:56 02 Sep 19

A plus friendly service & staff...

Robert Nixon

02:24 02 Sep 19

A plus friendly service & staff...

Robert Nixon

02:24 02 Sep 19

Customer service buying my Escape was great, thanks David. Service... department is awesome as well. Highly recommend...read more

Jonnie Wilson

00:20 31 Aug 19

First rate dealership in all departments. You can tell the staff like... working here. Martin made buying our new Escape a pleasureread more

Brian Veitch

14:41 28 Aug 19

Very helpful and knowledgeable staff!

Ryan Mellett

18:01 26 Aug 19

Brian Veitch

13:30 26 Aug 19

Brian Veitch

13:30 26 Aug 19

The service department is top notch! Thank you to Sara for always... looking after me!read more

Krista Lee

22:16 20 Aug 19

I ended up with exactly what I wanted, without any pressure, thanks,... eh.read more

Heather Mary Brown

17:14 20 Aug 19

there very friendly and helpful my car looks great after it been... there 5hanks you for the great serviceread more

Gloria Rawlins

16:31 19 Aug 19

No pressure sales team, super helpful, understanding, and the... service staff are second to none , the building and especially service is always super cleanread more

Valeri Page

13:33 14 Aug 19

valeri page

13:26 14 Aug 19

valeri page

13:26 14 Aug 19

Ron Mecredy

16:52 13 Aug 19

Ron Mecredy

16:52 13 Aug 19

Dan Simard

15:58 10 Aug 19

Dan Simard

15:58 10 Aug 19

Dallan Murray

20:53 09 Aug 19

Dallan Murray

20:53 09 Aug 19

Drove in yesterday with an “electrical problem”. So wonderful to be... met by Sarah and the incredible Steve Marshall team. I instantly knew the problem would be taken care of. After a quick diagnosis, i was told the problem would take some time. During the diagnostic time, i enjoyed a walk around the show room. Love, love 💕 love Mr. Marshalls antique Ford truck!!!!!!! Thanks so much for having it on display!!! I was notified early in the afternoon that my vehicle was ready. When I arrived, I was shown the shredded belt that was causing the problem. I left feeling very satisfied, with a clean car!!!!! Thanks so much❤️read more

Geri Arkell

16:26 07 Aug 19

Thank you so much for fixing my urgent issue and even washing my... truck! Outstanding service!!read more

Toni Lepore

16:12 01 Aug 19

Thank you so much for fixing my urgent issue and even washing my... truck! Outstanding service!!read more

Toni Lepore

16:12 01 Aug 19

Excellent service !! Great staff

Steve Mitchell

00:18 25 Jul 19

Excellent service !! Great staff

Steve Mitchell

00:18 25 Jul 19

Fast and efficient .

Thomas McKay

18:16 23 Jul 19

Fast and efficient .

Thomas McKay

18:16 23 Jul 19

Richard Webster

21:33 22 Jul 19

Richard Webster

21:33 22 Jul 19

Dave Clark

19:48 17 Jul 19

Dave Clark

19:48 17 Jul 19

Jerry Johnson is awesome at his job. He used all of the tools he had... to make a deal, including responding very rapidly the link I had used on the Steve Marshall website, even on a weekend. Jerry read me perfectly, and knew I was a serious buyer. I could not be happier with the service.read more

Terry Lorenz

19:35 17 Jul 19

Jerry Johnson is awesome at his job. He used all of the tools he had... to make a deal, including responding very rapidly the link I had used on the Steve Marshall website, even on a weekend. Jerry read me perfectly, and knew I was a serious buyer. I could not be happier with the service.read more

Terry Lorenz

19:35 17 Jul 19

Yes we would recommend Steve Marshall ford. Went for our oil change... and got it done with no problem, the car also came back to us all cleaned up and vacuumed out. Thank you.read more

Lorraine Kyle

16:35 16 Jul 19

Dustin.T was fantastic. thank you for the great work, Kyle was great... with communication. Thank you ford 🙂 But I must say I miss Aaron.C being there for our chats while I wait for my truck to be done.read more

Chantal Holmstrom

17:02 13 Jul 19

Dustin.T was fantastic. thank you for the great work, Kyle was great... with communication. Thank you ford 🙂 But I must say I miss Aaron.C being there for our chats while I wait for my truck to be done.read more

Chantal Holmstrom

17:02 13 Jul 19

I purchased a 2019 F350 KR dually from a dealer in Alberta when we... lived there. We recently moved to Campbell River and I had a small warranty issue with leaking seals on TPMS sensors. I wanted all the seals changed on all 6 tires even if they were not leaking at the time. I also wanted all the wheel weights removed so my wheels would not corrode over time, and install balancing beads. Tom in service understood everything, and got it all right the first time. Tire pressures were set properly, truck was clean, and I didn't have to go back a second time. I figured it would be a couple hundred bucks to do it all so when I tried to pay it was all no charge. A great experience for my first time to their dealership. They will definitely be getting all my service in the future. Thanks guys!read more

Mark M

12:09 12 Jul 19

I purchased a 2019 F350 KR dually from a dealer in Alberta when we... lived there. We recently moved to Campbell River and I had a small warranty issue with leaking seals on TPMS sensors. I wanted all the seals changed on all 6 tires even if they were not leaking at the time. I also wanted all the wheel weights removed so my wheels would not corrode over time, and install balancing beads. Tom in service understood everything, and got it all right the first time. Tire pressures were set properly, truck was clean, and I didn't have to go back a second time. I figured it would be a couple hundred bucks to do it all so when I tried to pay it was all no charge. A great experience for my first time to their dealership. They will definitely be getting all my service in the future. Thanks guys!read more

Mark M

12:09 12 Jul 19

Great service. Staff went above and beyond to find us a vehicle we... love!read more

Heather Robbins

22:45 11 Jul 19

Great service. Staff went above and beyond to find us a vehicle we... love!read more

Heather Robbins

22:45 11 Jul 19

Great experience shopping here! Jerry was a very friendly and helpful... salesperson. He met us at our level and never once tried to up-sale us at all. They even washed and vacuumed our rental car before we had to take it back, because we had dog hair in the back and the salesman knew we were worried about it! That’s a good dealership. Our new to us Ford F-150 is really great and we are enjoying the nice ride and power. Thank you!read more

Cheryl Jones-Large

17:00 11 Jul 19

John and his team went out of their way to help me when the battery... died in my car. I really appreciated the care you took even though it was a small matter. Thanks.read more

Heather Asplin

16:40 11 Jul 19

We just purchased a F150 Truck from the Campbell River dealership. ... Excellent experience from start to finish...we are thrilled with the new truck...just what we were hoping to find. Salesman Jerry and Gary in Finance were fantastic! First rate dealership in every respect. Terry and Corie Greeneread more

Corie Greene

04:00 07 Jul 19

The staff will go above and beyond to help you!! So friendly too

Liz Jack

17:56 02 Jul 19

Beautiful building, staff are all friendly & helpful and the service... was great!read more

Judy Skinner Rollison

15:21 02 Jul 19

Awesome service, great bunch of people and a gorgeous clean looking... dealership,read more

Robert Nixon

06:08 28 Jun 19

Wayne Smith

16:19 25 Jun 19

Wayne Smith

16:19 25 Jun 19

This is the only place I will go to get any service done, all the... techs are properly trained and know their vehicles, and the best way to diagnose those pesky vehicle problems.read more

Corey Silliker

03:00 21 Jun 19

Kelly Irvine

15:59 20 Jun 19

Kelly Irvine

15:59 20 Jun 19

Niels Jorgensen

15:54 19 Jun 19

Niels Jorgensen

15:54 19 Jun 19

Amanda P

23:00 17 Jun 19

Amanda P

23:00 17 Jun 19

Oil change and vehicle wash done in good time.

Charles St-Denis

17:47 14 Jun 19

Oil change and vehicle wash done in good time.

Charles St-Denis

17:47 14 Jun 19

As usual, quick and friendly service. Service was done on time and... it’s nice to get into a clean car.read more

Ted Hamilton

16:04 13 Jun 19

friendly service, no appointment for my first oil change just showed... up same day right away service and a free car wash.read more

Robert Dixon

13:51 10 Jun 19

The people are so friendly and professional and explain what has been... done and whyread more

Suzanne Shilson

15:58 08 Jun 19

Sara in the service department is worthy of 10 🌟's she is... such a friendly person and so helpful.read more

Debbie Cathey

18:01 04 Jun 19

Sara in the service department is worthy of 10 🌟's she is... such a friendly person and so helpful.read more

Debbie Cathey

18:01 04 Jun 19

Marilyn Short

16:09 03 Jun 19

Marilyn Short

16:09 03 Jun 19

Thank you very much Jerry for all the time that you spent with us... helping us find the truck we wanted! And thank you Shane for working with us to get the best deal we could!read more

Rachel SharpeWoods

01:09 01 Jun 19

i recommend steve marshall ford because they go above and beyond to... satisfy the customer.i have just purchased my 2nd truck from them and i am happy. go talk to nick silva for your next truck and you wont be disappointed.read more

Kevin Ross

05:10 29 May 19

I recently purchased a 2019 F-150. Absolutley love it! I can't say... enough about the service I received from Jerry the sales rep. I would highly recommend this dealership for any vehicle you are thinking of purchasing. Truly a professional salesman and team! I will be definitley returning.read more

Kevin Cook

19:13 28 May 19

I recently purchased a 2019 F-150. Absolutley love it! I can't say... enough about the service I received from Jerry the sales rep. I would highly recommend this dealership for any vehicle you are thinking of purchasing. Truly a professional salesman and team! I will be definitley returning.read more

Kevin Cook

19:13 28 May 19

Wyser loves coming to SM with me he is so welcomed. Thanks for the... directions to the lovely walk around the estuary. service was great.read more

Anita Fisher

04:51 23 May 19

I received excellent service when went to trade in my F-350 for a... Ford Explorer sport model. They answered all my questions, explained my new vehicle features and got the deal that was right for me!! Thanks Jerry for all your help. Five star service!!!read more

Deborah Penning

01:47 23 May 19

Last Saturday I went into Steve Marshall ford after tirelessly trying... to get myself into a ford F150 crew cab FX4 or Limited Model and was working with another dealership who had not pulled threw as promised upon entering the steve marshall ford building it felt welcoming and inviting,

Stephen greated me and I showed him the truck of interest luckly it was not on the lot it was just being started in like new car cares detail bay he interrupted the detail and brought it right over it wasn't started on full detail I Don't believe it was fully shampooed or detailed but that could be worked out later,

we went for a test drive and worked the deal with my trade by the end of the business day we had struck a deal fiancing all in place i have had it now a week this Saturday and the professionalism and non pressure sale of Stephen was top notch you don't find pressure free dealerships or salesmanship these days the free car washes and hassle free services and piece of mind go along ways...

thanks guy's and appreciate Stephens top not professionalism that guy would make a spectacular sales managment asset!!read more

Curtis Jr Omeasoo

03:08 17 May 19

Linda Whitley

05:08 16 May 19

Linda Whitley

05:08 16 May 19

Had our 2018 Ford F150 Eco Boost truck serviced recently. We were... able to get an appointment quickly. After the first appointment when they couldn't determine the problem, another appointment was made and we were provided a courtesy car for the time it took to fix our truck. Everyone was pleasant and helpfulread more

Sharon Dixon

19:09 07 May 19

Had our 2018 Ford F150 Eco Boost truck serviced recently. We were... able to get an appointment quickly. After the first appointment when they couldn't determine the problem, another appointment was made and we were provided a courtesy car for the time it took to fix our truck. Everyone was pleasant and helpfulread more

Sharon Dixon

19:09 07 May 19

Garry Hogue

15:15 07 May 19

Garry Hogue

15:15 07 May 19

Every person I spoke to in the Service department treated me with... respect and genuine interest. I highly recommend this dealershipread more

Maureen Uddenberg

01:22 05 May 19

Every person I spoke to in the Service department treated me with... respect and genuine interest. I highly recommend this dealershipread more

Maureen Uddenberg

01:22 05 May 19

Wendy Pereira

03:15 01 May 19

Wendy Pereira

03:15 01 May 19

Trucks !!! we Love Our Ford Trucks

Angel Pie Mcmanus

18:47 29 Apr 19

We were very very happy with our trade in and the services was... awesome. We will be back. Go see Jerry.read more

Winnie Anderson

01:40 28 Apr 19

The wonderful service in the parts and services department, the... ladies in there are always smiling and helpful. Keep up the good work !read more

Linda Christian

19:52 27 Apr 19

my boyfriend got a truck here recently and his salesman (nick Silva)... has been nothing but great with everything with maintenance and esthetics, he truly only wants nothing but the best for his clients.read more

Ëilëëñ Pëtërs

00:55 27 Apr 19

Excellent customer service and super friendly staff

Shelley Frost

17:55 25 Apr 19

Excellent customer service and super friendly staff

Shelley Frost

17:55 25 Apr 19

Dean Sumner

04:56 17 Apr 19

Dean Sumner

04:56 17 Apr 19

Steve Marshall Ford in Campbell River is just the best. They have... been taking care of me since 2001. The treatment is always awesome. They go above and beyond. From Karl Ebdrup to the Lube Tech, the staff are second to none. Take my word for it, this is a good and fun place to do business!read more

Tim Alderson

17:01 16 Apr 19

Steve Marshall Ford in Campbell River is just the best. They have... been taking care of me since 2001. The treatment is always awesome. They go above and beyond. From Karl Ebdrup to the Lube Tech, the staff are second to none. Take my word for it, this is a good and fun place to do business!read more

Tim Alderson

17:01 16 Apr 19

Darcie Nelson

14:20 15 Apr 19

Darcie Nelson

14:20 15 Apr 19

I've had really great service from Steve Marshall Ford. The staff are... very thoughtful and will go the extra mile for you. Living in Courtenay doesn't stop me from driving to CR to get great service.read more

Mike Fitzgerald

01:31 14 Apr 19

While it took a long time to figure out the problem with my truck,... they finally did diagnose and fix the problem. Thank you for your persistence and for working with me to get my truck running properly again.read more

Cory Vokurka

00:41 11 Apr 19

While it took a long time to figure out the problem with my truck,... they finally did diagnose and fix the problem. Thank you for your persistence and for working with me to get my truck running properly again.read more

Cory Vokurka

00:41 11 Apr 19

They were all so very helpful to get me the car I wanted...also very... friendly and respectful...thank you Steve Marshall Fordread more

Lynn Amos

06:41 10 Apr 19

I have a ford car an love it. ford has always been good to me. now to... work on upgrading to a truck 🙂read more

Julia Bruce

05:28 09 Apr 19

Ryan Currie

17:26 07 Apr 19

Ryan Currie

17:26 07 Apr 19

Class Act! State of the art facility! Top notch team and product!

Jerry Johnson

20:27 05 Apr 19

Tim Helson

21:29 04 Apr 19

Tim Helson

21:29 04 Apr 19

Great service - efficient- open and honest - good prices for repairs,... service - very friendly and considerate staff.read more

Christine Black

17:16 02 Apr 19

P Reid

16:53 02 Apr 19

P Reid

16:53 02 Apr 19

As a forestry logging road contractor, I am very happy with Steve... Marshall Ford out of Campbell River, The parts and service team has been pretty darn good! Over 16 yrs of service. wow where has the time gone !!

I just recently bought my first Ford 150 King Ranch from Nick Silva! I have to personally Thank Nick for teaching this old chick on how to use some of it fancy features LOL.. Plus, a great big thank you to the body shop for fixing up some warranty work! I can honestly recommend this dealership!!

Thanks,
Nancy Carnahan Pontingread more

Nancy Carnahan Ponting

15:37 02 Apr 19

Dawn

19:48 01 Apr 19

Dawn

19:48 01 Apr 19

rob engel

21:43 30 Mar 19

rob engel

21:43 30 Mar 19

I was really impressed with this dealership. Aaron and Gary made the... process of getting my new truck smooth and quick, no BS. They did exactly what they said they would. Thanks guys!read more

Patrick Nolan

16:19 30 Mar 19

I was really impressed with this dealership. Aaron and Gary made the... process of getting my new truck smooth and quick, no BS. They did exactly what they said they would. Thanks guys!read more

Patrick Nolan

16:19 30 Mar 19

Jeff and all the body shop team are rockstars!!!

Michael Behm

17:43 28 Mar 19

Great service, friendly,prompt and vehicle as well as myself well... looked after!read more

Colleen Lane Tait

22:20 26 Mar 19

Violet Jane Grey

18:38 26 Mar 19

Violet Jane Grey

18:38 26 Mar 19

I have been dealing with Steve Marshall Ford for (dare I say it?)... over 40 years and have always been satisfied with the friendly, professional service I receive. If I have a problem they fix it and follow up to make sure I am completely satisfied.read more

Sylvia Jago

17:13 25 Mar 19

Great customer service always, since 2011 when I bought my car, from... the salesmen to the service department, the great receptionist, Brenda, and random employees. If I was waiting for my vehicle they would always come up and ask me if I needed anything it was great. Very trusted companyread more

Bonnie Richardson Warren

14:52 24 Mar 19

Right from the start walking into the dealership we were impressed.... The showroom was amazing ,then promptly and professionally Steve Bishop greeted us with a hug with his amazing smile . I loved my Ford Escape instantly that Steve took the time to pick out the perfect one for me. The whole process was very professional and easy from Steve and his sales manager doing what he could for me for my trade-in ,to Bill finance manager getting the paper work done quickly and well explained. Even the insurance process was done quickly and it wasn’t long before we drove out of the lot with my new escape with a smile on my face. Thank you so much Stephen Bishop and the team. Such a great atmosphere to walk into ❤️ Karen Budlongread more

Karen Jasken Budlong

16:36 22 Mar 19

Wanted to give a big thanks and much appreciation to Tom and the... whole crew over at Steve Marshall. the customer service was fantastic! Tom managed to fit my F350 in with short notice, then even squeezed it in the next day to confirm all was good because i was going to a remote part of the island. so a great big thanks to all, way above and beyond! i will be passing the Steve Marshall name to all my fellow Ford brothers! thanks Tom, fantastic service!read more

Mark Conway

18:32 19 Mar 19

Wanted to give a big thanks and much appreciation to Tom and the... whole crew over at Steve Marshall. the customer service was fantastic! Tom managed to fit my F350 in with short notice, then even squeezed it in the next day to confirm all was good because i was going to a remote part of the island. so a great big thanks to all, way above and beyond! i will be passing the Steve Marshall name to all my fellow Ford brothers! thanks Tom, fantastic service!read more

Mark Conway

18:32 19 Mar 19

Worked at Steve Marshall's many years ago. Personable friendly and... great customer service. Staff in all departments go above and beyond their pay.read more

Deidre Solberg

11:53 19 Mar 19

Thank you to Aaron & Steve for the experience and service I received... on March 16th, even though I didn’t walk away with a new vehicle due to going with a different offer, I felt the experience in that day alone made up for some of the issues I encountered with my last car and would now give it another shot in the future if the opportunity and right vehicle presents it’s self.read more

Selina Child

00:04 19 Mar 19

I have received great customer service from the dealership, as well... as fair pricing on services and repairs.read more

Shannon Ferguson

11:55 18 Mar 19

I have received great customer service from the dealership, as well... as fair pricing on services and repairs.read more

Shannon Ferguson

11:55 18 Mar 19

went in for a simple oil change. I wasn't overcharged with wheel... rotations etc that are not necessary at this point. they did give my muddy car a drive through the car wash which it did need.
thanks so muchread more

Richard Marr

14:54 11 Mar 19

A great team that went over and above to make finding the perfect... 'new-to-me' vehicle an easy process. Great communication and nice people, respectful of my time (which is a big deal) - would definitely recommend. Thanks Aaron, Shawn and crews.read more

Colleen Dane

19:38 07 Mar 19

Andrea Kursteiner

22:21 06 Mar 19

Andrea Kursteiner

22:21 06 Mar 19

John Marshall

19:10 06 Mar 19

John Marshall

19:10 06 Mar 19

Had a good experience trading in my ford focus 🙂 Jermaine was... willing to find me a truck even though I was stuck on a specific Toyota. Found one and brought it over from the mainland for us! Very happy overall it's exactly what I wanted. It came with bald tires that the other dealership was going to sell it with so they put on some near new ones which is greatly appreciated.read more

Emily H Davis

16:16 28 Feb 19

and you have to do is go to the gym and get a new one for the team to... be there by ❤️💞 I think we are going outread more

Leona Barendregt

18:01 23 Feb 19

Steve Marshall Ford helped me get back on the road. I lost my only... set of keys. The Parts person Trent found the right key for my 2012 Ford Escape and arranged for a new key to be made. It was a quick fix, although my car had to be towed from Malcolm Island. All went better than expected a d they even washed my car! Made every effort to make sure all was well and I wAs happy. They have a new customer for sure! Thanks very much, will be back for oil changes and service.read more

Pamela Mantle

17:25 22 Feb 19

Steve Marshall Ford helped me get back on the road. I lost my only... set of keys. The Parts person Trent found the right key for my 2012 Ford Escape and arranged for a new key to be made. It was a quick fix, although my car had to be towed from Malcolm Island. All went better than expected a d they even washed my car! Made every effort to make sure all was well and I wAs happy. They have a new customer for sure! Thanks very much, will be back for oil changes and service.read more

Pamela Mantle

17:25 22 Feb 19

Prompt professional service

Dave Ritchie

23:46 17 Feb 19

6 ⭐️ as they always go above and beyond

Tim Loland

21:17 17 Feb 19

Friendly and professional service staff. Two and a half years... getting my truck looked after by their service department has proven to me that Campbell River Steve Marshall Ford has Customer Satisfaction as their number one priority. Was so pleased with the level of service, I recently traded in my 2016 F-150 for a new 2018 F-150. Looking forward to continuing my business relationship with this dealership for many years to come.read more

Spencer Andrews

03:19 14 Feb 19

We have dealt with Marshal Motors for 30 years. We find the service... quick and efficient. They are helpful and have always done the right thing. If there was a problem it was corrected to our satisfraction. We are pleased to deal with them.read more

Marilyn Graham

17:49 12 Feb 19

We have dealt with Marshal Motors for 30 years. We find the service... quick and efficient. They are helpful and have always done the right thing. If there was a problem it was corrected to our satisfraction. We are pleased to deal with them.read more

Marilyn Graham

17:49 12 Feb 19

Great guys. Great service. Ford baby!!!

Shane Smith

20:16 11 Feb 19

Great guys. Great service. Ford baby!!!

Shane Smith

20:16 11 Feb 19

Just purchased our 7th vehicle at Steve Marshall over the last 20... years. Aaron and Shane provided great service during the process.read more

Mike Garlinski

15:28 05 Feb 19

Just purchased our 7th vehicle at Steve Marshall over the last 20... years. Aaron and Shane provided great service during the process.read more

Mike Garlinski

15:28 05 Feb 19

Have done right by me and my Nightmare Edition.

Shyann Wolf

15:04 05 Feb 19

Would definitely look when ready for a new vehicle, and ask for David... Damron, best to work with with any purchase or lease.read more

Jane Grubbs Coleman

19:32 31 Jan 19

Go there for the best deals on used cars. Highly recommended.

Raj Saraf

20:57 29 Jan 19

Great dealership that gives great customer service.

Barrie Holmberg

02:56 29 Jan 19

Great working with Martin Taroni at Steve Marshall Ford yet once... again!! Highly recommend their vehicles!read more

Cory T. Hanson

23:11 24 Jan 19

David Placek

00:20 22 Jan 19

David Placek

00:20 22 Jan 19

Steve Marshall Ford Campbell River is the place you want to go if you... are in the market for a vehicle.Jermaine made the process as smooth as they could have. We were looking for a very specific vehicle and Steve Marshall Ford Campbell River came up with it within 48 hours. They take pride in making their customers happy and at this point we could not be happier with our purchase!We appreciate their hard work and will definitely be back! Thanks Jermaine and Karl. You guys really pulled through!read more

Jeremy Murray

20:04 20 Jan 19

Steve Marshall Ford Campbell River is the place you want to go if you... are in the market for a vehicle.Jermaine made the process as smooth as they could have. We were looking for a very specific vehicle and Steve Marshall Ford Campbell River came up with it within 48 hours. They take pride in making their customers happy and at this point we could not be happier with our purchase!We appreciate their hard work and will definitely be back! Thanks Jermaine and Karl. You guys really pulled through!read more

Jeremy Murray

20:04 20 Jan 19

Jackie Hunt

16:08 20 Jan 19

Jackie Hunt

16:08 20 Jan 19

Randy Carter

17:20 18 Jan 19

Randy Carter

17:20 18 Jan 19

d henderson

23:17 14 Jan 19

d henderson

23:17 14 Jan 19

This is the only place to buy a vehicle. They have great customer... service and this continues long after they hand you the keys. I will be buying my next vehicle from them when the time comes.read more

Mike Robson

18:58 11 Jan 19

ford is the best product on the line check it out

Brendon Allen

15:45 11 Jan 19

Alicia Fischer

03:05 08 Jan 19

Alicia Fischer

03:05 08 Jan 19

Quick solid service.
Thanks for the cup of coffee or the request... to take me somewhere in your car.
All good suff.read more

Wayne Mann

22:39 07 Jan 19

Nicholas Vanderschaaf

19:55 04 Jan 19

Nicholas Vanderschaaf

19:55 04 Jan 19

Awesome service, and great Vehicles!

Justin Blondeau

02:07 04 Jan 19

Helga Matsen

20:00 01 Jan 19

Helga Matsen

20:00 01 Jan 19

Christa Jennings

17:22 01 Jan 19

Christa Jennings

17:22 01 Jan 19

awesome service...great vehicles...they work for you...

John. Amos

20:24 29 Dec 18

OMG! I can’t say enough good things about our experience! Aaron was... AMAZING! We told him what we were looking for and he found it and had it ready for us. After all was said and done it only took about an hour and half! Thank you so much Aaron for all of your hard work and making our trade in fast and easy! Merry Christmas 🎄read more

Jen Nelson

02:03 22 Dec 18

I had my vehicle serviced by Dale Barker at Steve Marshall Ford... yesterday. I highly recommend going there! Best service I have experienced to date! Thank you and Merry Christmas!read more

Emma Young

20:41 20 Dec 18

Greta St. Pierre

14:56 20 Dec 18

Greta St. Pierre

14:56 20 Dec 18

The service at Steve Marshall is second to none. Starting at their... awesome vehicles, sales men, parts department right down to their service department. Always willing to help make the servicing of our vehicle seamless and fast. They take care of their customers and I'm happy to be one of them. Have I mentioned how dreamy the service manager John is? He alone is worth the trip in.read more

Bonnie kennedy

14:56 13 Dec 18

The service at Steve Marshall is second to none. Starting at their... awesome vehicles, sales men, parts department right down to their service department. Always willing to help make the servicing of our vehicle seamless and fast. They take care of their customers and I'm happy to be one of them. Have I mentioned how dreamy the service manager John is? He alone is worth the trip in.read more

Bonnie kennedy

14:56 13 Dec 18

Got a service recall done today and they washed my car now my rims... are shiny thank you thank you thank youread more

Jordan Carheart

23:48 11 Dec 18

Dustin Hunt

15:58 10 Dec 18

Dustin Hunt

15:58 10 Dec 18

Glen Hansen

06:56 09 Dec 18

Glen Hansen

06:56 09 Dec 18

Top Shelf service and workmanship!

Corey Freek

01:32 08 Dec 18

Top Shelf service and workmanship!

Corey Freek

01:32 08 Dec 18

Ken Garraway

14:14 07 Dec 18

Ken Garraway

14:14 07 Dec 18

great service Aaron Curran

Shannon Jean Taylor

03:32 03 Dec 18

I would like to say thank you to Steve Marshall and his wonderful... staff Nick Bill and Shane they were awesome to deal with and great customer service I'm happy with my 2018 ford explorer thank you againread more

Wendy Luscombe

16:20 02 Dec 18

They got me in and out fast so I could continue working

David Strang

05:03 01 Dec 18

They got me in and out fast so I could continue working

David Strang

05:03 01 Dec 18

We had our car in at CR Tint Works for a tint job and some Paint... Protection Film installed. Our car received some small blemishes on the trunk and bumper while in their care. However, none the less CR Tint Works directed me across the parking lot to Steve Marshall Bodyshop to make it right. Kudos to CR Tint Works!!! 👍🏻

Now it was in the hands of the bodyshop, and we were more than pleased with their communication to get us in, in the next couple days. They were able to provide us a courtesy car while our Jetta was in the shop! This option was initially not going to happened, but they worked their magic and VOILA we were on our way!!! 👍🏻 Our car was fixed up on time, and it was once again beautiful.

They were polite, friendly, and very professional! I would recommend them based on our experience!

Thanks for all your help Steve Marshall Bodyshop!!read more

Brian Selman

06:21 30 Nov 18

Hannah A

06:06 29 Nov 18

Hannah A

06:06 29 Nov 18

very friendly and very willing to meet my needs any questions I had... they where able to help me with them Thank u all this is my second car from then and never had a problemread more

Jacquita Louise Wadhams

02:24 28 Nov 18

BroKayDes Momma

23:19 26 Nov 18

BroKayDes Momma

23:19 26 Nov 18

A friendly customer oriented business.

Tom Goldrup

19:10 23 Nov 18

Stacey Simpson

17:24 23 Nov 18

Stacey Simpson

17:24 23 Nov 18

Todd Jensen

17:18 22 Nov 18

Todd Jensen

17:18 22 Nov 18

Service was awesome. Thanks

Sherry Pederson

22:41 20 Nov 18

Very helpful staff all around. Definitely recommend dealing with... Steve Marshall Fordread more

Matt Pederson

03:08 20 Nov 18

Personnel were friendly and helpful. No complaints.

Keith Muir

18:42 19 Nov 18

Personnel were friendly and helpful. No complaints.

Keith Muir

18:42 19 Nov 18

Just passed through on short notice and needed quick oil change.... Some of the best customer service I ever recieved. Very accomdating to my situation. thanksread more

Brant Broome

17:13 13 Nov 18

Very please with the professional and excellent Service

regina fischer

02:15 10 Nov 18

Very please with the professional and excellent Service

regina fischer

02:15 10 Nov 18

Friendly, efficient staff that let you know what is happening at each... step of a repair.Everyone is willing to go the extra mile to make the service experience easy and positive.I would recommend Steve Marshall ford as the first choice for auto service.read more

Rob Bertrand

18:22 07 Nov 18

Friendly, efficient staff that let you know what is happening at each... step of a repair.Everyone is willing to go the extra mile to make the service experience easy and positive.I would recommend Steve Marshall ford as the first choice for auto service.read more

Rob Bertrand

18:22 07 Nov 18

A Google User

04:48 04 Nov 18

A Google User

04:48 04 Nov 18

Thank you so much Chris Castro and Gary Curtis for making this new... vehicle work for me! You two rocked today!
No nonsense, and Efficient. Steve Marshall Ford, you were a great team to work with.read more

Julie Payne

03:21 04 Nov 18

Went in for a recall service. Everything was great. Beautiful... building. Returned my truck to me clean!read more

Geoff schootstra

20:25 01 Nov 18

Went in for a recall service. Everything was great. Beautiful... building. Returned my truck to me clean!read more

Geoff schootstra

20:25 01 Nov 18

First time I used the Express service oil change....done with all the... regular checks and inspections, and check for missed recalls...all in less than an hour.read more

Cecil Darryl Ritchie

17:09 31 Oct 18

First time I used the Express service oil change....done with all the... regular checks and inspections, and check for missed recalls...all in less than an hour.read more

Cecil Darryl Ritchie

17:09 31 Oct 18

Quick professional service. I like the drive in service bay and truck... wash.read more

Paul McManus

16:59 22 Oct 18

Quick professional service. I like the drive in service bay and truck... wash.read more

Paul McManus

16:59 22 Oct 18

I recently purchased a 2016 F450 from Steve Marshall Ford. Everything... about this purchase was made easy and any concerns and requests were met with immediate responses. From sales Shane, Nick and Nelson, to the business transaction with Gary and service/parts/tech/detail departments employees, the communication was seamless. This is the reason my family returns to Steve Marshall Ford every time we buy a new car or truck!read more

Scott Wenger

17:34 20 Oct 18

Shirley Hansen

21:26 10 Oct 18

Shirley Hansen

21:26 10 Oct 18

The dealership was a nice place. Service people are polite and take... good care of me and my transit connect. Martinread more

martin campbell

18:41 04 Oct 18

The dealership was a nice place. Service people are polite and take... good care of me and my transit connect. Martinread more

martin campbell

18:41 04 Oct 18

Always positive punctual service

Stefan Lebel

16:47 04 Oct 18

Very satisfied with my Ford F- 150 and thank you Jermaine for all... your helpread more

Anne Marrs

03:20 02 Oct 18

I recently purchased my fourth vehicle from Steve Marshall ford. My... salesman (Jermaine) is new to the area. Couldn’t have asked for an easier transition from my pretty blue mustang to my new Ford F-150 pick up. Loved everything about my experience with the one exception....my husband is hogging it. Huge thanks to Jermaine and all the staff at Steve Marshall.read more

Josie May Ladouceur

15:11 01 Oct 18

brad couper

20:27 29 Sep 18

brad couper

20:27 29 Sep 18

Richard Finch

16:13 28 Sep 18

Richard Finch

16:13 28 Sep 18

Bradley Lossing

23:48 26 Sep 18

Bradley Lossing

23:48 26 Sep 18

A very professional positive environment which can only come from the... top down. I purchased my F150 at Steve Marshall’s and have it serviced there as well. Always a positive happy experience with any of the departments. 👍🏼. I would recommend anybody to this business.read more

Rod Williams

04:16 25 Sep 18

Steve Marshall Ford Service Representatives took my F150 in on an... emergency basis due to significant time constraints to evaluate a potential brake line issues. I called them for help, I arrived at their Campbell River Service Centre, my vehicle was immediately taken into the shop and the issue was remedied....all within one hour. Absolutely FANTASTIC service. I could not have ever hoped for better service and understanding. Thank you.read more

Steve Lackey

18:45 21 Sep 18

Steve Marshall Ford Service Representatives took my F150 in on an... emergency basis due to significant time constraints to evaluate a potential brake line issues. I called them for help, I arrived at their Campbell River Service Centre, my vehicle was immediately taken into the shop and the issue was remedied....all within one hour. Absolutely FANTASTIC service. I could not have ever hoped for better service and understanding. Thank you.read more

Steve Lackey

18:45 21 Sep 18

Very quick and efficient.

Mike Perks

16:20 18 Sep 18

Very quick and efficient.

Mike Perks

16:20 18 Sep 18

Ronaldjwright Wright

16:56 14 Sep 18

Ronaldjwright Wright

16:56 14 Sep 18

Always a good experience with Steve Marshall Ford, good service and... good peeps!read more

Cory Hanson

17:26 13 Sep 18

Always a good experience with Steve Marshall Ford, good service and... good peeps!read more

Cory Hanson

17:26 13 Sep 18

I only needed a headlight replaced, but was treated like family. A... special thanks for the guys in the service department.read more

Julie Keeffer

00:37 12 Sep 18

I only needed a headlight replaced, but was treated like family. A... special thanks for the guys in the service department.read more

Julie Keeffer

00:37 12 Sep 18

Great service. Love my Explorer!

Laurel Cronk

16:50 10 Sep 18

Great service. Love my Explorer!

Laurel Cronk

16:50 10 Sep 18

Bought my Edge 1 year ago, still loving it! Service is always amazing.

Debbie Welsh

02:35 10 Sep 18

Bought my Edge 1 year ago, still loving it! Service is always amazing.

Debbie Welsh

02:35 10 Sep 18

Took my car in for service today.The people in the service... department and front waiting are so nice. Love dealing there.read more

Kim Lichtenfeld

16:15 05 Sep 18

Took my car in for service today.The people in the service... department and front waiting are so nice. Love dealing there.read more

Kim Lichtenfeld

16:15 05 Sep 18

Lori Mellett

16:15 31 Aug 18

Lori Mellett

16:15 31 Aug 18

i had a great truck buying experience,Martin was very helpful and... would certainly recommend him to help you purchase a vehicle,THANKS ALOT ,Russell Hardyread more

Russell Fisher

12:22 28 Aug 18

Great service.

Bill Foote

16:21 27 Aug 18

Great service.

Bill Foote

16:21 27 Aug 18

Please read this.
Actual event,
No individuals... mentioned.

People can't fix what they don't know about.

Once I explained the what I was looking for the sales staff quickly found a suitable vehicle. Most of the boxes were checked.

A few things nagged me but I liked what I was offered more or less.

As the day wore on, I considered what I those things that nagged me, I assumed that the deal is the deal, Happy or not. I got what I paid for... I got what paid for.

I was wrong, about that, even after the sale was complete and they could have closed the door on me, they listened, I explained the issues I had.

I was surprised by the openness and understanding the staff showed me, after the sale. They said they would fix the issues that nagged me and would not be satisfied until I was happy with my purchase.

Buying a vehicle can be a stressful event.

But they can't fix what they don't know. I should have stopped and explained, and save myself the self doubt. Im waiting for the fixes they offered but I believe this will get fixed.

I would recommend this understanding dealer.read more

James Mark Redford

02:29 25 Aug 18

Adele Steiman

22:26 17 Aug 18

Adele Steiman

22:26 17 Aug 18

Great service, friendly, professional staff. Repaired my vehicle... perfectly at a reasonable price. Will go there again.read more

Tuula Pajak

17:21 17 Aug 18

Shirley Robinson

15:20 17 Aug 18

Shirley Robinson

15:20 17 Aug 18

yes very good and welcoming place

Shirley Robinson

15:19 17 Aug 18

I’ve always received prompt, courteous and effective service at SM... Motors.read more

Bobby G Wilson

14:12 15 Aug 18

good service. friendly personal

Carrie Ann Beech

01:42 15 Aug 18

Sarah Finnie

19:39 14 Aug 18

Sarah Finnie

19:39 14 Aug 18

Deep Gidda

04:05 11 Aug 18

Deep Gidda

04:05 11 Aug 18

Great experience. Fastest car buying experience ever. The team... worked well together. Martin Taroni gave excellent customer service.read more

Justward 13

05:51 10 Aug 18

Great experience. Fastest car buying experience ever. The team... worked well together. Martin Taroni gave excellent customer service.read more

Justward 13

05:51 10 Aug 18

Took my Ford Escape in for servicing, excellent customer service and... it was done faster then expected. After having bad experiences at another dealership this was a nice change!read more

Stephanie Witczak

18:08 07 Aug 18

Aaron Curran went above and beyond for me. He did a lot of work to... get me the vehicle and price I was looking for. Eddy and Gary were 👍 too.read more

Scott McKenzie

19:14 04 Aug 18

Aaron Curran went above and beyond for me. He did a lot of work to... get me the vehicle and price I was looking for. Eddy and Gary were 👍 too.read more

Scott McKenzie

19:14 04 Aug 18

We brought home our 4th vehicle tonight leased or purchased from... Steve Marshall Ford and once again from start to finish the customer service was top notch! As with our previous salesperson Tom who has retired, who got me into my 2008 and then 2013 Escapes, Nick Silva went above and beyond to listen to my husband’s wants and needs in a truck. He found almost exactly what my husband wanted late last week, Jesse Lafleur took care of getting the financing sorted and the truck came home tonight with my very happy husband! We have always been treated well here, the service department is awesome too. Highly recommend Steve Marshall Ford if you’re looking for a vehicle!read more

Mallory Cook McEachren

05:46 02 Aug 18

Victoria Saindon

17:55 31 Jul 18

Victoria Saindon

17:55 31 Jul 18

Ian Phillips

21:35 30 Jul 18

Ian Phillips

21:35 30 Jul 18

Quick and Friendly staff.

Ryan Konkin

12:46 30 Jul 18

Quick and Friendly staff.

Ryan Konkin

12:46 30 Jul 18

Chris Castro is thee salesman 👌 and he and extended staff... went above and beyond to get us a 2017 Ford Escape EcoBoost vehicle. Extremely happy & we will definitely come back in the future 😊read more

Angelene Young

16:16 29 Jul 18

Chris Castro is thee salesman 👌 and he and extended staff... went above and beyond to get us a 2017 Ford Escape EcoBoost vehicle. Extremely happy & we will definitely come back in the future 😊read more

Angelene Young

16:16 29 Jul 18

jamorg

19:44 26 Jul 18

jamorg

19:44 26 Jul 18

Really nice people. Always making things work good and going the... extra mile. Had an oil change and found out I needed my front brakes replaced. The service dept got me in the next morning, do to the fact, i was leaving on a trip on Sunday. Everyone was GREAT. THANK YOU FOR SUCH GREAT SERVICE TO YOU ALL.read more

machelle beede

17:22 26 Jul 18

Really nice people. Always making things work good and going the... extra mile. Had an oil change and found out I needed my front brakes replaced. The service dept got me in the next morning, do to the fact, i was leaving on a trip on Sunday. Everyone was GREAT. THANK YOU FOR SUCH GREAT SERVICE TO YOU ALL.read more

machelle beede

17:22 26 Jul 18

We’ve been dealing with Steve Marshall Motors since 1990.
They are... always courteous, friendly, and on time with any repairs or services. Thanks to all the staff!read more

Jo Ross Smith

16:00 24 Jul 18

Recently purchased a 2018 Ford Escape, I am a resident of Alberta and... during my process of wants and needs, my salesperson Nelson Gillette was very helpful via telephone and text messages. Upon purchasing, I had a moment of grief over the recent loss of my brother and asked to be excused for a few minutes to pull myself together and Nelson and John VandenElsen took the time and came and sat with me on the CURB outside to make sure I was ok...
I want to Thank You all and I arrived home safely to Alberta and enjoyed the comfort of my new ride..read more

Sandy Toth Trousdell

18:19 22 Jul 18

I took my car in for service, found staff very polite was treated... like I was a very respected customer, I have purchased 3 vehicles from Steve Marshall’s have had all my servicing done at their service department except when I was on holiday then I would search out a ford dealer and only one in seventeen years has compared to the excellent service of Steve Marshall.
While waiting this last time my
Grandson was with me he noted that at least four times when sitting in the coffee area a member of staff from shuttle driver to sales personnel came over and asked if we wanted anything (coffee/tea/cold drink/popcorn etc) he stated he had never seen this happen when he would go with his father for service or repairs in his hometown . I have read some of the reviews and find it hard to believe that staff were not polite when dealing with customers if you treat the staff with respect then that is what you receive in return, owning a vehicle at times there is unexpected costs for repairs. I would and do recommend Steve Marshall ford in Campbell River
John Macdonaldread more

John E MacDonald

16:04 14 Jul 18

The service department experience was fantastic.thanks to all staff!!

Gary Granke

20:23 12 Jul 18

I went in for an express oil change. I believe I was in and out in... about 45 minutes. My service man was very friendly and helpful. I thought the service was 100%. Thank you, Jillread more

Jill Day

23:41 07 Jul 18

I went in for an express oil change. I believe I was in and out in... about 45 minutes. My service man was very friendly and helpful. I thought the service was 100%. Thank you, Jillread more

Jill Day

23:41 07 Jul 18

Chantel

16:06 06 Jul 18

Chantel

16:06 06 Jul 18

We were travelling thru from Alberta. My door latch was faulty, door... had a difficult time closing. They were able to fix it the same day and my tire from our trailer that had a slow leak ( that I did not mention when booking appointment). Great service advisor. Very helpful very courteous. High five for helping out a traveler with 5 star serviceread more

Susan Letexier Pickett

12:49 06 Jul 18

Justin Miller

18:54 04 Jul 18

Justin Miller

18:54 04 Jul 18

Staff is always friendly and extremely helpful. Extremely honest... whenever I have problem I know they are always going to take care of me and make sure all my cars needs are met.read more

Tammy Ordway

20:58 02 Jul 18

Mrs Violet Jane Devlin

17:14 01 Jul 18

Mrs Violet Jane Devlin

17:14 01 Jul 18

WAYNE COOPER

14:07 27 Jun 18

WAYNE COOPER

14:07 27 Jun 18

Excellent service.

Noel Vanstone

18:25 15 Jun 18

I visited Steve Marshall Ford on Dec. 7th to check on a 'clunk'... somewhere in the drive train. John, the service manager, correctly diagnosed the problem and fitted the vehicle in the service shop and corrected the issue right away. I was happy with the fix and cleanliness of the vehicle when finished an hour later.read more

paul bouchard

16:53 07 Jun 18

I visited Steve Marshall Ford on Dec. 7th to check on a 'clunk'... somewhere in the drive train. John, the service manager, correctly diagnosed the problem and fitted the vehicle in the service shop and corrected the issue right away. I was happy with the fix and cleanliness of the vehicle when finished an hour later.read more

paul bouchard

16:53 07 Jun 18

Catherine Flick

06:10 05 Jun 18

Catherine Flick

06:10 05 Jun 18

Sean Daniell

20:24 04 Jun 18

Sean Daniell

20:24 04 Jun 18

I only came here a few times to pick up some company vehicles, but... the staff was very nice and accommodating. If I was in the market for a new car, I would definitely consider coming here. Also, free popcorn, how rad is that?read more

Smalltar

23:21 01 Jun 18

I only came here a few times to pick up some company vehicles, but... the staff was very nice and accommodating. If I was in the market for a new car, I would definitely consider coming here. Also, free popcorn, how rad is that?read more

Smalltar

23:21 01 Jun 18

great service

Ethel Bielert

20:35 30 May 18

great service

Ethel Bielert

20:35 30 May 18

Aaron took great care of my family members when I recommended them to... see him. They are very satisfied with their truck buying experience. Great dealership and an awesome salesperson. Go see Aaron "Ocho" you won't be sorry.read more

Sarah Lazarick

04:47 30 May 18

The service team has given me excellent service.....THE WHOLE TEAM is... amazing and I appreciate the service I have received...a special thank you to Sarah.read more

barb white

13:28 28 May 18

The service team has given me excellent service.....THE WHOLE TEAM is... amazing and I appreciate the service I have received...a special thank you to Sarah.read more

barb white

13:28 28 May 18

Always friendly and excellent work

Bob Goodwin

21:09 25 May 18

Bought my last 3 vehicles from Nelly, always a great experience!... Going above and beyond my expectations!!!
Thanks!!!read more

Spencer Benoche

00:43 16 May 18

MY HUSBAND & I HAVE PURCHASED 9 VEHICLES OVER 30 YEARS FROM THIS... DEALERSHIP & TO THIS DAY THE SERVICE & CUSTOMER CARE ARE STILL TOP NOTCH! WE HIGHLY RECOMMEND STEVE MARSHALL MOTORS IN CAMPBELL RIVER.read more

Rose Betsworth

21:59 15 May 18

MY HUSBAND & I HAVE PURCHASED 9 VEHICLES OVER 30 YEARS FROM THIS... DEALERSHIP & TO THIS DAY THE SERVICE & CUSTOMER CARE ARE STILL TOP NOTCH! WE HIGHLY RECOMMEND STEVE MARSHALL MOTORS IN CAMPBELL RIVER.read more

Rose Betsworth

21:59 15 May 18

Doug Lang

19:08 15 May 18

Doug Lang

19:08 15 May 18

Chris Roffey

05:09 15 May 18

Chris Roffey

05:09 15 May 18

dlanovil

15:49 14 May 18

dlanovil

15:49 14 May 18

Have been bringing my Escape in for regular service since I moved... here five years ago. Friendly and knowledgeable service advisors and staff always go the extra mile!read more

Felicity Burr

18:50 09 May 18

Very friendly and professional. Great shuttle service. Overall a very... pleasant experience. Would definitely recommend Steve Marshall Ford for all your vehicle service needs.read more

Jay Uhlman

16:45 04 May 18

Very friendly and professional. Great shuttle service. Overall a very... pleasant experience. Would definitely recommend Steve Marshall Ford for all your vehicle service needs.read more

Jay Uhlman

16:45 04 May 18

Great Experience!