A G (Yeah, whatever)
23:13 12 Aug 22
We had our truck giving out on us on a Sunday of all days but were able to roll onto the Campbell River Ford Dealership lot. After coming back the next morning (on our e-bike) to see if we can get the truck fixed, we talked to Sara in the service-receiving bay. I explained the urgent situation to her (we live in our RV and really need the truck) she was extremely helpful and was able to secure a vehicle for the day for us so at least to get around for our errands, since we were boondocking in a no-cell-service area at that time. Sara did all she could so that the tech at least was able to take a lock at the issue. And they were busy at that time. Turned out the throttle body was not working anymore. Ford, and especially Sara, tried to get the part as quickly as possible and only two days later we were back in business. Since we purchased the truck with the ultimate warranty, Sara dealt with all insurance communications and we literally did not have to do anything else. We even were allowed to bring our trailer (we got a rental truck for that) to the Ford lot and they provided a receptacle and showed us a water source had it taken another day. But since they got the part quickly and were able to put it in quickly we literally on only were there for the early afternoon until Sara told us the truck is ready. Now that is going the extra mile (or kilometer if you are in Canada.) Thank you so much,Sara, for helping us out to that degree. It made the whole experience so much easier. 
Krista Hack
18:40 11 Aug 22
The ladies at the service desk today Sara & Shandi were great! Tanya & Zach at the parts desk were quick & great to deal with also. John the service manager leads by example and it shows, awesome! way to go helping your customer. Loved catching up with the always so friendly Joanne & Chelsea...... you all rock!! See you next week for my appt. 😁 
Ray Shaw
17:19 09 Aug 22
Always friendly staff that are well informed and proud of the product they are selling. 
Mona Lisa
16:36 07 Aug 22
My experience at Steve Marshall Ford was excellent. We have always had good service at Steve Marshall Ford. 
Hailey Jewel
17:03 01 Aug 22
Delta Wingrave
16:21 08 Jul 22
Marc telosky
16:55 01 Jul 22
Steve Marshall ford Campbell River was amazing to deal with. Nelson and the whole team really took care of me. 
Ryan Garellek
00:57 27 Jun 22
This was by far the best experience I've ever received buying a car. Their executives Shane and Karl came by to say hi. They're great. Scott, the sales manager, is one of the best guys I know. Nick is my sales guy and he's more than courteous and has continued to be there for my after the sale. Garry in Finance was also really helpful and great. All around I highly recommend the team. I drove from Vancouver to Campbell River and it was worth it for their service. 
Justin Willis
16:45 19 Jun 22
Shout out to Nelson in sales who helped me find the perfect F-150. The truck shopping experience was friendly, clean and efficient at Steve Marshall Ford.I also had a great experience with the service department who got my service van lubed up and my tire repaired expediently. 
Brendan Carson
01:32 14 Jun 22
Sean Kiley
16:56 05 Jun 22
Nice clean quick lane ,great service, top shelf operation. Dale knows his stuff .. 
Jon McDowall
22:44 03 Jun 22
Very impressive dealership that instills confidence that your vehicle is in good hands and will get serviced properly 
Robyn Knight
21:28 03 Jun 22
Always get fast and friendly service. Staff listens to any concerns and addresses them immediately. Always fixed right the first time . 
glowskyproductions
14:44 02 Jun 22
David Cliffe
18:36 29 May 22
Went to park Mustang in parking lot and look around, everything looks great. Staff are very friendly and helpful. Cars and trucks of many makes and models for you here ! Awesome showroom with my dream car inside 😍. Stop by for a visit and see for yourself !! Cheers everyone !! 
Evan Adams
07:55 22 May 22
Friendly, honest and courteous. Everyone at this dealership wants you to be happy. Seems like a great place to work, an even better place to buy a car. Love my 21 Escape SEL. 
Braden Renner
14:34 16 May 22
Had a great experience here. First time buying a brand new car and these guys made it really easy for me! Thanks to Nick, Joel, Scott and Al for making it a great experience! 
S Macdonald
16:33 15 May 22
First rate service at Steve Marshall Ford's new location. From the friendly greeting when I arrived to my freshly washed vehicle when I left, it was excellent. My concerns were listened to, remembered and dealt with. I especially appreciated the report on my worn tires. The parts department provided a replacement tire quote at my request with no sales pressure.UPDATE: it has now been 3 years since I purchased my second MKC from Steve Marshall in Campbell River. Love my car and the service and care I get here. 🥰🥰 
Joanna Smith
00:44 14 May 22
We have been very satisfied dealing at Steve Marshall Motors in Campbell River since 1990.We have just purchased a 2022 Ford Maverick and the salesman, Jerry, was very patient explaining all the new features on this truck.Thanks, Jerry! 
Maureen Scoville
15:59 04 May 22
Everyone remembers me there, is super friendly and helpful, they have a beautiful waiting area with free popcorn, tea and coffee, and they have walk-in oil changes!!! 
Deborah Genoe
16:55 16 Apr 22
Mike Barwell
20:25 05 Apr 22
Glenn Klein
15:18 29 Mar 22
June Weatherstone
16:17 27 Mar 22
Wylie Parks
01:07 26 Mar 22
Kat Esau
18:16 23 Mar 22
Matt Girvin
22:32 22 Mar 22
John Carley
22:20 21 Mar 22
Got new tires and a service. Thanks Shandi in maintenance. Awesome service as always. 5 out of 5 is what I've come to expect from this location and they haven't disappointed yet. 
Susan Murphy
11:22 19 Mar 22
Heather Mcleod
16:50 18 Mar 22
This dealership fought hard to find me my dream truck in an impossible market. They gave me a wicked trade in value and kept their word. Excellent service. No judgement or BS. I really enjoyed my experience at this store. It was head and shoulders above any other I have dealt with. 
Rodnal P. Brown
16:40 17 Mar 22
Glen Mackie
17:18 11 Mar 22
Jo-Anne Doknjas
03:11 08 Mar 22
I just purchased a 2022 Bronco Sport and I was so impressed with my salesperson Joel! As everyone knows, it currently takes months for a new vehicle to arrive (almost 6 in my case!). Joel was great at keeping me up to date on the progress and even sent me a great link to track my Bronco once it went into production. I would definitely purchase another Ford and would recommend seeing Joel! 
Sherry Matts
20:20 28 Feb 22
We have had great service with Steve Marshall Ford.. They always try to accommodate us when we are coming from outta town even on short notice They're great.We would deal with them again when we purchase another vehicle no problems thanks 
Jim Mcpherson
03:21 23 Feb 22
Jesse Logeman
02:52 15 Feb 22
The folks at Steve Marshall Ford really went over and above to ensure I was happy with my purchase. They took videos of the vehicle for me so I could see what I was getting and even provided door to door delivery. Fantastic! 
Jason C
02:51 10 Feb 22
Sales staff and service staff are great. The express service bay is great for oil changes 
Spencer Andrews
16:48 26 Jan 22
Friendly and professional service staff. Three years of getting my truck looked after by their service department has proven to me that Campbell River Steve Marshall Ford has Customer Satisfaction as their number one priority. Looking forward to continuing my business relationship with this dealership for many years to come. 
Lorieann Publicover
19:08 10 Jan 22
They worked very hard to get me into a vehicle that would meet my needs through a difficult time in my life. I am very satisfied with the purchase, the savings, and the service provided!! Not pushy at all, super patient with me and cooridinating times through the unpredictable weather of December/January. I felt comfortable asking any questions that came to mind. All around a very stress free and fun experirnce! 
Carmie Dixon
03:13 31 Dec 21
Great fadt friendly service.Got our truck fixed way faster than we thought. Tyvm. 
Ryan Thir
15:08 19 Dec 21
Kurtis Little
14:33 14 Dec 21
Danny Johnson
23:11 12 Dec 21
I gladly drove up to Campbell River after Brandon Viskovich and Gary Curtis hooked up a great deal on a 2018 Acura A-Spec TLX AWD.Right from the start I could tell I was being helped and that the effort to earn my business was really there.The fact I've been in Sales for 10+ yrs in the Auto Industry I knew exactly how I wanted to be treated.From one Valley to another everything worked out perfect and I highly recommend going to Steve Marshall Ford in Campbell River.Ask for Brandon he's a sharp young Sales Professional who is fun to deal withIf you get in Gary's office you'll know what an expert Finance Manager with a sense of humor is, he even plays in a band, totally cool.5 stars for the best experience I've had buying a vehicle, best ride I've ever had too. 
Gerry Kilby
03:58 09 Dec 21
The staff at Steve Marshal Ford in Campbell River have been excellent from the beginning, through helping find just the right vehicle for us to finalizing the purchase of our beautiful Ford Escape. We feel very welcome to stop in anytime for a car wash and a visit. Gerry Johnson our salesman continues to support us in a very professional way as we are sure he will for any client. My husband David and I look forward to maintaining this great relationship for years to come. 
Russell Bolitho
23:25 25 Nov 21
Just had work done on my pickup ,was very satisfied with the service there.!!!😁 
Laura Grandmont
19:47 25 Jun 21
On my way to work and started having a problem with the computer system in my Ford. I stopped in to Steve Marshall Ford, and despite not having an appointment, and them being super busy, they immediately took my vehicle and did the adjustments needed. Awesome customer service, and very kind people! 
D&B lastname
15:52 04 Jun 21
Steve Bishop of Steve Marshall Ford was excellent to work with. He was very informative of the vehicles on the lot at the moment, and was able to answer all questions I had about the truck I bought. he was very prompt and efficient. I was a 'walk-in' client, not having planned to buy a vehicle, in fact I had just come straight from camp in my work duds, and at first glance probably looked like a person that was not serious about really buying. Steve Bishop was not taken in by first appearances and I made a cash purchase, in and out of the dealership in less than 3 hrs, new insurance, ready to go. Thanks Steve. Very good customer service all around from Steve Marshall Ford 
A Wyant
05:14 27 May 21
Judith Swanston
14:26 23 May 21
Port McNeill EPC
16:26 18 May 21
fraser daw
17:55 17 May 21
Brandon and Gary were great to have on our side when we were looking for an F-150. Brandon put together a super deal on a sweet ride, and Gary handled all the paperwork like a real pro. I couldn't be happier than I am with Steve Marshall Ford, Brandon and Gary. 
Elmer Albeluhn
16:49 10 May 21
Friendly caring service. One of the nicest dealerships I have dealt with, not pushy. 
Shooting To Thrill
02:39 06 May 21
Nick and Jerry were great to deal with. Everything was all set up for us when we arrived to make the deal. 
David Douglas
03:46 01 May 21
peter keus
21:45 28 Apr 21
Dennis Whitten
23:48 23 Apr 21
Purchased a new vehicle recently at Steve Marshall Ford Cambell River... couldnt have had a better experience. Jerry in sales and the Finance team were fantastic. It was a seamless transition fom old car to new, quick knowledgeable and easy to navigate the buying process. Definitely will be my first choice to deal with on our next purchase. After being in contact with many other dealerships throughout the Island, SMF is the dealerships you can put your trust in.Thanks again for making it a great experience. 
Greg Pitre
21:52 19 Apr 21
I dealt with Brandon in sales and he was fantastic. He was great at communicating and sending us videos and all the specs we needed. I highly recommend his professionalism and worth ethic. Thanks Brandon! 
Marc Coleman
01:52 13 Mar 21
The salesman Kurt mason did an awsome job explaining the ins and outs of my truck.Helped me and my wife set up ford pass and the other apps and explained everything clearly . Was so appreciative of all that he did. 
Owen Bell
16:26 05 Mar 21
Marv
01:09 07 Feb 21
Chris Cota
03:57 04 Feb 21
Expert service quality and facility. No beating around the bush. Simple yes or no answers. Great customer care. Seats t.v. courtesy service if needed. Coffee popcorn and updates in service to keep you advised while servicing. 
Shanna Vargas- Real Estate Advisor
23:21 03 Feb 21
Amazing service from Jerry and Allen! I'd recommend these guys to anyone looking to purchase a new vehicle! They even drove mine down to meet me in Victoria! Awesome Service! 
robert kirk
05:23 03 Feb 21
LaceySantana
01:53 03 Jan 21
Most amazing service I've ever had at a dealership. I emailed to inquire about a car and Brandon responded so quick with info and a video walkthrough. He and Gary were amazing to work with through the trade-in process as I live way up in Smithers BC. Absolutely worth the drive down for a trade in, they made the process so easy and got me a great deal. I know if I ever look for a new vehicle or trade in again It would be worth it to make the 18 hour drive down again. Thanks again guys! 
Cole Reid
08:09 21 Nov 20
Great buying experience from the entire team. The sales team found exactly what I was looking for and made everything effortless. 
Daniela Bizama
06:12 08 Nov 20
So happy with our new vehicles! Was great working with Nick and Shane! Made it effortless and super easy. Thanks again! 
Mark Doucette
02:57 20 Oct 20
I recently moved to the island and for some time was looking for a used F150 but during covet they seem to be few and far between. We saw one on market place and drove from Nanoose to Campbell River. I met a young fellow, Brandon, just new to the sales department. He was and is still so helpful and I must say was a contributing factor in my selection and ultimate sale.I would recommend him and this dealer to anyone 
Ben Knapp
18:18 19 Sep 20
Took my 17 Tacoma in for an oil change (as I bought the truck from a ford dealer and carry my maintenance package through ford) Service was quick ! brought the truck home that night. In the morning found fresh oil on the ground investigated further found the filter was leaking. Steve Marshall team handled it with amazing customer service! Had the truck towed into the shop , given a courtesy vehicle for the day. When I picked up the truck it was all fixed , vehicle was washed top to bottom not a trace of oil ever leaked. The service manager even showed me pictures of the busted O-ring on the filter that caused the leak . 10/10 would recommend this dealer to a friend . Looking forward to my next service, I know that my family will be taken care by them. 
Ali Jannati
15:49 20 Jun 20
We are new forever customers of this dealership. Honestly best purchasing experience i have had, From beginning to end. our sales rep was Jerry Johnson. He is very pleasant, honest and all around awesome. We spent 3 days in this dealer ( mostly because were were a bit of a nightmare for customer.)And we had our 2 young children with us, Jerry is 1000% patient and even bonded with our kids. I have never seen anyone work so hard, i personally would have lost my patient with a customer such as myself. I recommend Jerry and this dealer to everyone. Everyone had a genuine smile on them, from receptionist to service desk. Shane one of the managers and bill from finance were awesome, courteous and efficient. We shopped around 4 dealers before ending up at steve marshall motors in campbell river and even though we paid a bit more for our special edition truck but im very glad we didnt settle for less, i will be making the 2 hour round trip to CR to get my car washes and maintenance just to keep in touch.Thank you all for a great experience. 
Mark Northrup
15:23 08 Jun 20
Friendly staff that are very informative and eager to help.Enjoy dealing with the guys.👍 
Bruce Robson
05:30 05 Jun 20
From initial internet inquiry to eventual purchase, it was the best vehicle purchasing experience I've ever had! Prompt, professional and courteous service from floor sales, thru management and finance office! Highly recommend you give this dealership an opportunity to truly wow you!Thank you Stephen, Scott and Gary! 
Gary Wilson
04:52 29 Mar 20
chris charko
22:14 14 Mar 20
Tony Turk
00:34 25 Feb 20
Martin was a absolute pleasure to deal with ! I came away from the dealership very happy with the whole process . From the purchase of the truck to the trade in of my older vehicle. Thanks again to Martin and his team at Steve Marshall ! 
Richard Brown
14:24 23 Feb 20
Heather Brown
17:14 02 Feb 20
Layne Braye
07:17 17 Jan 20
Mike Hoffman
02:08 07 Jan 20
Always friendly, always prompt service. No complaints. Great business to deal with. 
pat galley
15:53 27 Dec 19
paul russell
13:16 24 Dec 19
Cory Vawter
19:51 16 Dec 19
Suz Shilson
16:01 07 Dec 19
The staff is ALWAYS so amazing at Steve Marshall Ford. They are thorough with my car's "check-ups" and always explain the details. 
Vogue Villains
17:38 28 Nov 19
GREAT salesperson..informative ..smart..not pushy..'actually smart enough to read me well'...most ..'don't''.).........the ..'PRODUCT..Ford Ranger XLT crew cab'..is superb...)all of the ...service...finance...insurance people were .also very professional..I couldn't have been MORE impressed...or .'to be honest'....MORE'....'surprised'...so ..'thank you..'Steve Marshall...'FORD GANG 
Trevor Jago
00:01 28 Nov 19
B J
22:40 25 Nov 19
Susan Macdonald
16:58 17 Nov 19
Thank you to Nick, Shane, Karl and Steve for a marvellous experience purchasing my new MKC. My experience has always been positive with Steve Marshall motors in Campbell River and I am confident they will continue to look after me in that same wonderful fashion. 
Tony/Vicky Stubbs
14:56 16 Nov 19
Shaunee Casavant
18:13 15 Nov 19
Our experience with Steve Marshall Ford was excellent. We knew what we wanted and Steve Bishop, our sales guy, made sure we got it.Steve and the Sales Manager, Scott, were patient, friendly and helpful. We live in Kyuquot and it took some coordination of schedules over time to finalize the deal and drive away in our 2019 Ford 150.Individuals from every department were friendly and welcoming. Bill made the financial documentation quick and painless.It was a pleasure to visit the dealership every time. We would not go anywhere else to purchase a vehicle.Thank you from Siiqaa Water Taxi. (in Kyuquot)Tony Hansen and Shaunee Casavant 
Dan Kelson
02:16 15 Nov 19
S-Jan
19:42 11 Nov 19
richard vlasakker
03:30 07 Nov 19
Mark Scarrow
20:56 06 Nov 19
Lydia Vokurka
13:10 04 Nov 19
Chris Newton
17:48 01 Nov 19
Awesome drive in service. Was given a courtesy car while my car was in the shop for the day. Everything went exactly like they said. Car was cleaned and ready exactly when they said. 
William Van Weelden
18:32 29 Oct 19
I have never had a complaint,drive out of my way to deal with there service 
Herb Ey
21:26 21 Oct 19
Bryan Mair
16:02 16 Oct 19
Rosanne Engblom
16:01 15 Oct 19
Stephen and the team worked with us to provide accommodating and personalized service for our unique situation. Follow-up and follow through were timely and we were made to feel like valued customers. Thank you Stephen for going above and beyond! 
stefan lebel
23:54 08 Oct 19
perri sparks
16:35 06 Oct 19
We love the fact that we can bring in our new Ford Edge and get it washed as often as we want. We live remotely on a gravel road, so the dust is a major problem. Each time they seem glad to see us again. The service center has been proactive about checking on any of our concerns: such as the salt that gets put on our road to keep the dust down hadn't corroded our gas tank (as in earlier Edge models). The reminders for servicing are very helpful, and all of the employees are good at stepping in if a particular individual is occupied with another customer. We do not think of visits to the dealership as an ordeal! 
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Welcome to Steve Marshall Motors
Steve Marshall Ford in Campbell River has been serving North Vancouver Island residents for over fifty years now. We are proud to be your preferred Campbell River and Vancouver Island Ford dealer since 1966! Our experienced Sales and Service teams are eager to share their knowledge and enthusiasm with you. As a comprehensive Ford dealer, we have both new and used inventories as well as full Service and Parts Centres to keep your Ford on the road. We also offer a plethora of financing options to make Ford ownership that much more accessible.
We encourage you to visit our online showroom of new Ford cars and trucks, and browse our inventories of new Ford and used vehicles currently in stock. For your convenience, you can schedule a test drive or request a price quote directly online, and learn more about our professional and money-saving financing plans with our Campbell River Ford dealer. We serve the Campbell River, Courtenay, Vancouver, Nanaimo, and Victoria areas. At any time, feel free to call us at 250-287-9171 to speak directly with one of our Vehicle Sales Specialists.
WHY CHOOSE US
Finance Application
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At Steve Marshall Motors we know you’ve got a busy schedule and time is valuable. Make the most of your minutes when visiting our store by completing our online finance application before hand when its convenient for you whether at home, work or just on the go anywhere!
Simply check out our online car loan calculator for an instant car loan rate then proceed to our online finance application.
Questions? Call us at 250-287-9171
Questions? Call us at 250-287-9171