Karl Sebastian
23:25 30 Jan 23
Since purchasing my new car I have went back for a, car wash 4 times in the last 5 months. The first visit was pretty good the last3 tmie the car wash not working. on the last visit ( Jan 30th ) the vacuum also was not working. Still have a dirty car driving the streets of Campbell River.When they sell the car - there vis no end as to what they will do for you, but service dept. does not get the message !Maybe management do not give a ..... ?So what is Steve Marshall Ford going to do - just let things rideas you have in the last 5 months ? 
Mike Schulz
01:58 19 Jan 23
I had not bought my car there, but needed warranty work done. Friendly service and they looked at an issue immediately as it was intermittent and was happening while I was there. Highly recommend. The service writer even showed me the process for when I arrived for more work to be done in their service bay. Super nice people. 
Ray Shaw
19:54 04 Jan 23
Always friendly staff that are well informed and proud of the product they are selling. 
Jerry Johnson
19:27 02 Jan 23
Ryan Thir
18:58 18 Dec 22
Very friendly staffWarm welcomeAlways communicatingAnswering all my questions👍 
Nancy J
04:25 18 Dec 22
Zach French
17:10 06 Dec 22
I recently picked up a truck that I ordered with Joel, and can't recommend this place enough! These guys go above and beyond to make purchasing a new vehicle a painless and novel experience. If you're looking for a new vehicle, this is the place to go! 
Craig Marzoff
17:06 04 Dec 22
Great staff, easy to deal with especially Nelson Gilette. The service department is also great. I plan on purchasing my next vehicle at Steve Marshall's in Campbell River 
Marc Rondeau
18:02 02 Dec 22
The staff are very professional, courteous, well informed and make you feel welcomed. They made the experience enjoyable and easy. 
Bastian Fleury
17:51 30 Nov 22
Best dealership in town! Bought a new car there, dealt with Nick, Karl and Al. All of them were great, will be back! 
lisa lee
21:47 24 Nov 22
Desiree Lawson
17:13 24 Nov 22
Everyone from front desk, sales team, finance and insurance reps at Steve Marshall Ford in Campbell River were a well oiled machine! Super helpful, friendly and knew their stuff! 
shamdalee
18:56 09 Nov 22
Recently showed up for an appointment a day late !My faulty memory!Service department fit me in, did the transmission flushwashed the vehicle drove me home and picked me up .Great service and friendly understanding staff ! 
heather watkins
21:01 04 Nov 22
Customer service I receive from not only Nick Silva but the rest of the employees is outstanding!! I have been going to Steve Marshall for the last 6 years and have had 4 trucks. Nick is always positive, consistent, patient and diligent in all the business I have done. He will absolutely go out of his finding options of vehicles, great pricing, financing, follow up on vehicle performance and even have accessories put on while your having a complimentary wash job (I have work bush trucks and they even do some inside cleaning!). I cannot say enough positive things about Nick, the dealership and how they treat customers. Well done and thank you for treating me so great!! 
shirley corson
23:18 03 Nov 22
Absolutely refreshing to deal with professionals!!! A class act in everything they do! Fast, efficient, fair and always make you feel appreciated! 
Helmut Antoni
23:15 02 Nov 22
I was made to feel like the most valued customer on the planet. I was dealt with courteously, professionally, patiently, and respectfully by the sales staff regarding my recent vehicle lease. The service professionals are always top drawer as well. My customer experience at Steve Marshall Ford could not have been better. 
Evolving Man
19:25 02 Nov 22
I bought the first Ford Lightning these guys sold, and I couldn't be more satisfied. 
윤혜진
01:27 01 Nov 22
Aaron Murray
00:25 26 Oct 22
Rëńæ Chûû
16:32 22 Oct 22
Awesome services. Highly recommended dealership especially to my Sales Consultant 
Ryan Mellett
We have dealt with Steve Marshall for the last 20 years and I don't anticipate dealing with any other dealership, unless, of course, I see great deal or something that isn't available.
I fully support the staff!!
06:04 20 Oct 22
I have always experienced great service at SM Ford! And the Sales Staff have been helpful and respectful of my needs.We have dealt with Steve Marshall for the last 20 years and I don't anticipate dealing with any other dealership, unless, of course, I see great deal or something that isn't available.
I fully support the staff!!
Brett Clarke
13:54 15 Oct 22
Very professional team at Steve Marshall Ford. They had the vehicle inventory to ensure my satisfaction and and helped me make important decisions with integrity and understanding of my needs. 
Dan Francis
17:47 13 Oct 22
Outstanding Place to pick up a new Ride Very Helpful and great Prices, very well run dealership ! 
John Carley
22:12 08 Oct 22
Once again another awesome service for my f150. Shout out to Bryanna and Dale for taking care of my Truck and doing such a great job so quickly. Steve Marshall Ford for the win again. 
Michael Lowery
11:44 04 Oct 22
Staff was great and friendly. Jerry J. Was absolutely fabulous to deal with and kept me up to date during the ordering process. No complaints and thanks to the Steve Marshall staff for getting me my dream truck. 
Philip Mclellan
16:15 01 Oct 22
Mobin Vohra
17:45 29 Sep 22
William Swanson
20:54 22 Sep 22
+Had my Ranger serviced yesterday and quite pleased with the service. There is no comparision that can be made to the quick lube (and take your chances) places. The vehicle inspection was excellent. 
Ryan Verley
19:43 21 Sep 22
From start to finish. The SMF team was extremely helpful and detail oriented. 
Robyn Knight
18:33 18 Sep 22
Always get fast and friendly service. Staff listens to any concerns and addresses them immediately. Always fixed right the first time . 
tyler maltais
22:27 17 Sep 22
Amazing experience Dealing with Nick. everybody was friendly and they worked herd to get me the best deal they could to get me the vehicle I wanted at the perfect price. 
Kristy Johnson
16:23 15 Sep 22
Ray Bennett
15:22 14 Sep 22
The service I get at Steve Marshall is the best one on Vancouver Island and I've been taking my f-150 there for 17 years and never had any problems with the service 
Ken McColl
18:48 08 Sep 22
Easy to work with Joel at Steve Marshall Ford Campbell River. for my 2022 FORD Maverick XLT Hybird. Did first 8000km service last week and added a Ford Tonneau cover.💟Love the Truck.👍Love the 900km range😎Lots of POSITIVE feedback whereever I park.Would recommend this dealership if your looking for a vehicle.Cheers Ken- Chemanius BC 
Scott Richardson
16:17 08 Sep 22
I bought a truck last weekend. Jerry and Alan were a pleasure to deal with. Very quick, and informative and the whole process was a pleasure. The showroom looks beautiful and almost like an car museum. Very clean and friendly people. Thanks for exceeding my expectations guys. 
Michael Rose
23:07 03 Sep 22
From out of town, had an issue with my truck on the Saturday of a long weekend. Was fit in basically right away, and they had the issue diagnosed, a temporary fix in place so I could get home within a couple hours (again, as a walk in in a long weekend).Very professional throughout, many thanks! 
Heather Mcleod
17:42 28 Aug 22
This dealership fought hard to find me my dream truck in an impossible market. They gave me a wicked trade in value and kept their word. Excellent service. No judgement or BS. I really enjoyed my experience at this store. It was head and shoulders above any other I have dealt with. 
Wylie Parks
20:27 20 Aug 22
Cory Batch
20:08 19 Aug 22
Search G
16:43 18 Aug 22
Best car buying experience ever for us. Highly recommend Jerry and the whole team! 
A G (Yeah, whatever)
23:13 12 Aug 22
We had our truck giving out on us on a Sunday of all days but were able to roll onto the Campbell River Ford Dealership lot. After coming back the next morning (on our e-bike) to see if we can get the truck fixed, we talked to Sara in the service-receiving bay. I explained the urgent situation to her (we live in our RV and really need the truck) she was extremely helpful and was able to secure a vehicle for the day for us so at least to get around for our errands, since we were boondocking in a no-cell-service area at that time. Sara did all she could so that the tech at least was able to take a lock at the issue. And they were busy at that time. Turned out the throttle body was not working anymore. Ford, and especially Sara, tried to get the part as quickly as possible and only two days later we were back in business. Since we purchased the truck with the ultimate warranty, Sara dealt with all insurance communications and we literally did not have to do anything else. We even were allowed to bring our trailer (we got a rental truck for that) to the Ford lot and they provided a receptacle and showed us a water source had it taken another day. But since they got the part quickly and were able to put it in quickly we literally on only were there for the early afternoon until Sara told us the truck is ready. Now that is going the extra mile (or kilometer if you are in Canada.) Thank you so much,Sara, for helping us out to that degree. It made the whole experience so much easier. 
Krista Hack
18:40 11 Aug 22
The ladies at the service desk today Sara & Shandi were great! Tanya & Zach at the parts desk were quick & great to deal with also. John the service manager leads by example and it shows, awesome! way to go helping your customer. Loved catching up with the always so friendly Joanne & Chelsea...... you all rock!! See you next week for my appt. 😁 
Mona Lisa
16:36 07 Aug 22
My experience at Steve Marshall Ford was excellent. We have always had good service at Steve Marshall Ford. 
Hailey Jewel
17:03 01 Aug 22
Delta Wingrave
16:21 08 Jul 22
Marc telosky
16:55 01 Jul 22
Steve Marshall ford Campbell River was amazing to deal with. Nelson and the whole team really took care of me. 
Justin Willis
16:45 19 Jun 22
Shout out to Nelson in sales who helped me find the perfect F-150. The truck shopping experience was friendly, clean and efficient at Steve Marshall Ford.I also had a great experience with the service department who got my service van lubed up and my tire repaired expediently. 
Sean Kiley
16:56 05 Jun 22
Nice clean quick lane ,great service, top shelf operation. Dale knows his stuff .. 
Jon McDowall
22:44 03 Jun 22
Very impressive dealership that instills confidence that your vehicle is in good hands and will get serviced properly 
glowskyproductions
14:44 02 Jun 22
David Cliffe
18:36 29 May 22
Went to park Mustang in parking lot and look around, everything looks great. Staff are very friendly and helpful. Cars and trucks of many makes and models for you here ! Awesome showroom with my dream car inside 😍. Stop by for a visit and see for yourself !! Cheers everyone !! 
Evan Adams
07:55 22 May 22
Friendly, honest and courteous. Everyone at this dealership wants you to be happy. Seems like a great place to work, an even better place to buy a car. Love my 21 Escape SEL. 
Braden Renner
14:34 16 May 22
Had a great experience here. First time buying a brand new car and these guys made it really easy for me! Thanks to Nick, Joel, Scott and Al for making it a great experience! 
S Macdonald
16:33 15 May 22
First rate service at Steve Marshall Ford's new location. From the friendly greeting when I arrived to my freshly washed vehicle when I left, it was excellent. My concerns were listened to, remembered and dealt with. I especially appreciated the report on my worn tires. The parts department provided a replacement tire quote at my request with no sales pressure.UPDATE: it has now been 3 years since I purchased my second MKC from Steve Marshall in Campbell River. Love my car and the service and care I get here. 🥰🥰 
Joanna Smith
00:44 14 May 22
We have been very satisfied dealing at Steve Marshall Motors in Campbell River since 1990.We have just purchased a 2022 Ford Maverick and the salesman, Jerry, was very patient explaining all the new features on this truck.Thanks, Jerry! 
Maureen Scoville
15:59 04 May 22
Everyone remembers me there, is super friendly and helpful, they have a beautiful waiting area with free popcorn, tea and coffee, and they have walk-in oil changes!!! 
Deborah Genoe
16:55 16 Apr 22
Mike Barwell
20:25 05 Apr 22
Glenn Klein
15:18 29 Mar 22
June Weatherstone
16:17 27 Mar 22
Kat Esau
18:16 23 Mar 22
Susan Murphy
11:22 19 Mar 22
Rodnal P. Brown
16:40 17 Mar 22
Glen Mackie
17:18 11 Mar 22
Jo-Anne Doknjas
03:11 08 Mar 22
I just purchased a 2022 Bronco Sport and I was so impressed with my salesperson Joel! As everyone knows, it currently takes months for a new vehicle to arrive (almost 6 in my case!). Joel was great at keeping me up to date on the progress and even sent me a great link to track my Bronco once it went into production. I would definitely purchase another Ford and would recommend seeing Joel! 
Sherry Matts
20:20 28 Feb 22
We have had great service with Steve Marshall Ford.. They always try to accommodate us when we are coming from outta town even on short notice They're great.We would deal with them again when we purchase another vehicle no problems thanks 
Jim Mcpherson
03:21 23 Feb 22
Jesse Logeman
02:52 15 Feb 22
The folks at Steve Marshall Ford really went over and above to ensure I was happy with my purchase. They took videos of the vehicle for me so I could see what I was getting and even provided door to door delivery. Fantastic! 
Jason C
02:51 10 Feb 22
Sales staff and service staff are great. The express service bay is great for oil changes 
Spencer Andrews
16:48 26 Jan 22
Friendly and professional service staff. Three years of getting my truck looked after by their service department has proven to me that Campbell River Steve Marshall Ford has Customer Satisfaction as their number one priority. Looking forward to continuing my business relationship with this dealership for many years to come. 
Lorieann Publicover
19:08 10 Jan 22
They worked very hard to get me into a vehicle that would meet my needs through a difficult time in my life. I am very satisfied with the purchase, the savings, and the service provided!! Not pushy at all, super patient with me and cooridinating times through the unpredictable weather of December/January. I felt comfortable asking any questions that came to mind. All around a very stress free and fun experirnce! 
Carmie Dixon
03:13 31 Dec 21
Great fadt friendly service.Got our truck fixed way faster than we thought. Tyvm. 
Ryan Thir
15:08 19 Dec 21
Kurtis Little
14:33 14 Dec 21
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Welcome to Steve Marshall Motors
Steve Marshall Ford in Campbell River has been serving North Vancouver Island residents for over fifty years now. We are proud to be your preferred Campbell River and Vancouver Island Ford dealer since 1966! Our experienced Sales and Service teams are eager to share their knowledge and enthusiasm with you. As a comprehensive Ford dealer, we have both new and used inventories as well as full Service and Parts Centres to keep your Ford on the road. We also offer a plethora of financing options to make Ford ownership that much more accessible.
We encourage you to visit our online showroom of new Ford cars and trucks, and browse our inventories of new Ford and used vehicles currently in stock. For your convenience, you can schedule a test drive or request a price quote directly online, and learn more about our professional and money-saving financing plans with our Campbell River Ford dealer. We serve the Campbell River, Courtenay, Vancouver, Nanaimo, and Victoria areas. At any time, feel free to call us at 250-287-9171 to speak directly with one of our Vehicle Sales Specialists.
WHY CHOOSE US
Finance Application
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At Steve Marshall Motors we know you’ve got a busy schedule and time is valuable. Make the most of your minutes when visiting our store by completing our online finance application before hand when its convenient for you whether at home, work or just on the go anywhere!
Simply check out our online car loan calculator for an instant car loan rate then proceed to our online finance application.
Questions? Call us at 250-287-9171
Questions? Call us at 250-287-9171